Service And Care; Tube Replacement; Factory Service; Non-Warranty Repairs - Cary Audio Design SLP 98 Owner's Manual

SERVICE AND CARE

The chassis may be cleaned with a soft towel and Windex® or a similar window cleaner. Spray
it on the cleaning cloth to moisten it, not on the component. Do not use solvents or harsh
chemicals to clean the preamplifier. They may remove the labels from the chassis. The
frequency and need of cleaning will be governed by operating environmental conditions. Avoid
letting the component become dusty or wet. A 'feather duster' type cleaner will also work well
for cleaning the component.

Tube Replacement

If it becomes necessary to replace the tubes in the preamp the same brand should be used. A
new tube kit is available from Cary Audio Design. Although tube life varies depending on the
nature and degree of use, under normal operating condition for home use, the tubes in the SLP
98 should last several years and may last much longer.

Factory Service

Careful consideration has been given to the design of this product to keep maintenance
problems to a minimum. If the problem is not easily solved, we suggest that you contact our
Customer Service Department by phone at (919) 355-0010, 1–5 pm Eastern Standard Time, to
describe your problem in detail. DO NOT return the component to the factory without a Return
Authorization Number (RA) from the Customer Service Department.
Cary Audio Design assumes no responsibility if the transportation company refuses to pay a
damage claim due to your improper packing or lack of insurance should the unit be lost in
shipment. We strongly suggest using the original packing cartons for shipping any Cary Audio
Design component.

Non-Warranty Repairs

Cary Audio Design will provide repair service for its products charging on a time and expense
basis. At this time, the standard non warranty service bench fee is $125 with all parts used for
repair charged extra. This may change with time and is not a quote for service. Please call us at
919-355-0010 for more information about out of warranty service and repair fees.
WARNINGS
 MAKE NO ATTEMPT TO PUT THE SLP 98 IN SERVICE OUTSIDE OF THE CABINET –
CONTACT WITH HIGH VOLTAGES FOUND IN THE UNIT CAN BE FATAL.
 COMPLETELY REMOVE AC POWER PLUG FROM THE WALL AND ALLOW 30
MINUTES FOR THE HIGH VOLTAGE CAPACITORS TO DISCHARGE THROUGH
BLEEDER RESISTORS BEFORE ATTEMPTING TO CHANGE TUBES OR CLEAN THE
INSIDE TO THE PREAMPLIFIER.
CAUTIONS

NEVER REMOVE / INSERT AC PLUG WHEN THE UNIT IS ON OR THE AC POWER
SWITCH IS IN THE ON POSITION. OBSTRUCTION OF THE TOP PORTION OF THE
COMPONENT WILL RESULT IN TUBES OVERHEATING.
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