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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help
or calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Nothing
will
The unit is not wired into a live
Wire the unit into a live circuit with
operate
circuit with proper vokage.
proper voltage. (See Installation
Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The oven will not
You have not turned the Oven
Turn the Oven Selector to the desired
operate
Selector to BAKE or BROIL.
setting.
You have not turned the Oven
Turn the Oven Temperature
Control
Temperature
Control Knob to a
Knob to a temperature
setting.
temperature
setting.
The surface
units will not
operate
Control
knob(s)
will not turn
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
You have not plugged in surface
Plug surface units in all the way.
units all the way.
(See "Replacing"
on page 16.)
You are not setting the control
Push control knobs in before turning to a
knobs correctly.
setting.
You are not pushing in before
Push control knob(s) in before turning to
turning.
a setting.
continued
on next page
21
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