Cadillac 2006 Warranty And Owner Assistance Information
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Cadillac 2006 Warranty And Owner Assistance Information

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Download this manual See also: Owner's Manual
IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains
owner assistance information and GM's participation in an Alternative Dispute Resolution Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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Summary of Contents for Cadillac 2006

  • Page 1 IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
  • Page 2 Genuine GM Protection Plan from GM. © 2005 Cadillac Motor Car Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation.

  • Page 3: Table Of Contents

    2006 Cadillac Warranty and Owner Assistance Information An Important Message to Cadillac Owners....1 Vehicle Operation and Care ......11 Cadillac’s Commitment to You ......1 Maintenance and Warranty Service Records ..11 Owner Assistance ..........1 Chemical Paint Spotting ........11 GM Participation in an Alternative Dispute Warranty Coverage –...

  • Page 4: 2006 Cadillac Warranty And Owner Assistance Information

    2006 Cadillac Warranty and Owner Assistance Information Owner Assistance ..........28 Cadillac Courtesy Transportation ......30 Customer Satisfaction Procedure .......28 Warranty Information for California Only ....30 State Warranty Enforcement Laws .....30 Special Policy Adjustment Programs Beyond Assistance For Text Telephone (TTY) Users ..30 the Warranty Period ........31...

  • Page 5: An Important Message To Cadillac Owners

    An Important Message to Cadillac Owners... Cadillac’s Commitment to You GM Participation in an Alternative Dispute Resolution Program We are committed to assuring your satisfaction with your new Cadillac. See the “Customer Satisfaction Procedure” under Owner Assistance on page 28 for information on the Your Cadillac dealer also wants you to be completely voluntary, non-binding Alternative Dispute Resolution satisfied and invites you to return for all your service...

  • Page 6: Warranty Coverage At A Glance

    Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty* * For light duty trucks, see “How to Determine the New Vehicle Limited Warranty Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 15 for Bumper-to-Bumper (Includes Tires) more information.
  • Page 7 California Noise Emissions • Gasoline Engines • Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight − Defects and performance for cars, light duty, and Rating (GVWR) only, for the entire life of the medium duty truck emission control systems are vehicle.

  • Page 8: General Motors Corporation New Vehicle Limited Warranty

    General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, To obtain warranty repairs, take the vehicle to a conditions, and limitations. Cadillac dealer facility within the warranty period and What Is Covered request the needed repairs.
  • Page 9 Following expiration of the Bumper-to-Bumper coverage, Notice: This warranty excludes: tires may continue to be covered under the tire Any communications device that becomes manufacturer’s warranty. Review the tire manufacturer’s unusable or unable to function as intended due to warranty booklet or consult the tire manufacturer unavailability of compatible wireless service distributor for specific details.

  • Page 10: L Duramax Diesel Engine Coverage

    ® 6.6L DURAMAX Diesel Engine may be voided. The GM new vehicle limited warranty covers all work performed by the armoring upfitter, Coverage so there is no need to deal directly or separately with the upfitter for correction of any problems associated ®...
  • Page 11 Damage Due to Accident, Misuse, or See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty Alteration on page 9. Damage caused as the result of any of the following is Damage Due to Insufficient or Improper not covered: Maintenance •...
  • Page 12 • While extra expenses are not covered by the New Coolants and Fluids Vehicle Limited Warranty, Cadillac does provide many • Wiper Inserts additional customer benefits, such as Cadillac Owner • Limited Slip Rear Axle Service Privileges. See your owner manual. •...

  • Page 13: Things You Should Know About The New Vehicle Limited Warranty

    Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Warranty Repairs – Recycled Materials Exchanges Environmental Protection Agency (EPA) guidelines and GM support the capture, purification, and reuse of In the interest of customer satisfaction, GM may offer automotive air conditioning refrigerant gases and exchange service on some vehicle components.

  • Page 14: L Duramax Diesel Engine Components

    ® 6.6L DURAMAX Diesel Engine Important: Some of these components may also be covered by the Emission Warranty with no deductible. Components See the “Emission Warranty Parts List” under Emission Control Systems Warranty on page 15 for details. ® For trucks equipped with 6.6L DURAMAX Diesel Engine, the complete engine assembly, including After-Manufacture “Rustproofing”...

  • Page 15: Vehicle Operation And Care

    Vehicle Operation and Care Chemical Paint Spotting Considering the investment you have made in your Some weather and atmospheric conditions can create a Cadillac, we know you will want to operate and maintain chemical fallout. Airborne pollutants can fall upon and it properly.

  • Page 16: Warranty Coverage - Extensions

    Warranty Coverage – Extensions Touring Owner Service – Foreign Countries Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the If you are touring in a foreign country and repairs are first 24 hour period in which your vehicle is at an needed, take your vehicle to a GM dealer facility, authorized dealer facility for warranty service.

  • Page 17: Warranty Service - Foreign Countries

    Warranty Service – Foreign Countries Recreation Vehicle and Special Body or Equipment Alterations This warranty applies to GM vehicles registered in the United States and normally operated in the United Installations or alterations to the original equipment States or Canada. If you have permanently relocated vehicle, or chassis, as manufactured and assembled by and established household residency in another country, GM, are not covered by this warranty.

  • Page 18: Pre-Delivery Service

    Pre-Delivery Service Noise Emissions Warranty for Light Duty Trucks Over Defects in the mechanical, electrical, sheet metal, paint, 10,000 LBS GVWR Only trim, and other components of your vehicle may occur at the factory or while it is being transported to the GM warrants to the first person who purchases this dealer facility.

  • Page 19: Emission Control Systems Warranty

    Emission Control Systems Warranty The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Defects Emissions Control System Warranty in material or workmanship in GM emission parts may (Light Duty Trucks Only) also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.

  • Page 20: Federal Emission Control System Warranty

    Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and built so Federal Warranty Coverage as to conform at the time of sale with applicable • Car and Light Duty Truck equipped with Car and regulations of the Federal Environmental Light Duty Gasoline Engines Protection Agency (EPA).

  • Page 21: California Emission Control System Warranty

    Federal Emission Performance Warranty California Emission Control System Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) This section outlines the emission warranty that GM programs to encourage proper maintenance of your provides for your vehicle in accordance with the California vehicle.
  • Page 22 Your Rights and Obligations California Emission Defect and Emission (For Vehicles Subject to California Performance Warranty Coverage Exhaust Emission Standards) For cars and trucks with light duty or medium duty emissions: The Emission Control System Warranty on your vehicle is issued in accordance with the California Air •...
  • Page 23 • • For 8 years or 80,000 miles, whichever For heavy duty gasoline engine vehicles, comes first: the emission warranty period is 5 years or 50,000 miles, whichever comes first. − If the catalytic converter, vehicle powertrain • control module or emission related software For heavy duty diesel engine vehicles, is found to be defective, GM will repair or replace the emission warranty period is 5 years,...

  • Page 24: Emission Warranty Parts List

    Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the The emission parts listed here are covered under the performance of the scheduled maintenance listed in Emission Control System Warranty. The terms are your owner manual. GM recommends that you retain all explained previously in this section under “Federal maintenance receipts for your vehicle, but GM cannot Emission Control System Warranty”...
  • Page 25 Powertrain Control System Powertrain Control Module (PCM) ** ABS Control Module ** (CTS manual transmission, Programmable Read Only Memory (PROM) CTS-V manual transmission, G6 manual transaxle, Throttle Position Sensor Corvette, XLR, GTO, LS2 TrailBlazer, LS2 Envoy, Throttle Position Switch LU3 and L18 Suburban, Avalanche, Savana, Express and Escalade EXT, Yukon, Denali, Tahoe, Vehicle Control Module (VCM) ** Hummer H2 and Hybrid vehicles only)
  • Page 26 Fuel Management System Charge Air Control Actuator ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Control Solenoid Valve Diesel Fuel Injection Pump * Charge Air Control Valve ® Diesel Fuel Injection Pump Timing Adjust Charge Air Cooler (6.6L DURAMAX Diesel) * Diesel Fuel Injector Control Module –...
  • Page 27 Turbocharger Oil Separator Catalytic Converter System Turbocharger Thermo Purge Switch Catalytic Converter(s) and Muffler if attached as assembly ** ® Vacuum Pump (6.6L DURAMAX Diesel) Exhaust Manifold (7/70 Only Cadillac 4.6L, Grand Prix Ignition System Right Side, Terraza Right Side, Uplander Right Side, Montana SV6 Right Side, RELAY Right Side, and Camshaft Position Sensor(s) C/K Truck <14,000 GVWR 8.1L*)
  • Page 28 Secondary Air Injection System Brake Pedal Switch (PCM ZAB Switch) Air Pump Energy Storage Control Module ** Check Valves GMLAN (CAN) Communications Circuit Hood Ajar Switch and Circuit Evaporative Emission Control System (Gasoline Engines) Hybrid Control Module ** Canister SGCM Coolant Circuit (fan and fan relay and pump) Canister Purge Solenoid Valve Starter Generator Control Module ** Canister Vent Solenoid...

  • Page 29: Replacement Parts

    Replacement Parts Housings Mounting Hardware The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* Pipes and the vehicle is certified as being in conformity with Pulleys applicable federal and California emission requirements. Sealing Devices Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of Springs...

  • Page 30: Maintenance And Repairs

    Maintenance and Repairs If, in an emergency situation, it is necessary to have repairs performed by other than a Cadillac dealer Maintenance and repairs can be performed by any and you believe the repairs are covered by emission qualified service outlet; however, warranty repairs must warranties, take the replaced parts and your receipt to be performed by an authorized dealer except in an a Cadillac dealer for reimbursement consideration.

  • Page 31: Claims Procedure

    Claims Procedure In the event a warranty matter is not handled to your satisfaction, refer to the “Customer Satisfaction As with the other warranties covered in this booklet, Procedure” under Owner Assistance on page 28. take your vehicle to any authorized Cadillac dealer For further information or to report violations of the facility to obtain service under the emission warranty.

  • Page 32: Owner Assistance

    Owner Assistance Customer Satisfaction Procedure For resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET Your satisfaction and goodwill are important to your (1-800-433-5338). dealer and to Cadillac. Normally, any concerns with the We encourage you to call the toll-free number in sales transaction or the operation of your vehicle will order to give your inquiry prompt attention.
  • Page 33 STEP THREE: Both GM and your GM dealer are You may contact the BBB Auto Line Program using committed to making sure you are completely satisfied the toll-free telephone number or write them at the with your new vehicle. However, if you continue to following address: remain unsatisfied after following the procedure outlined BBB Auto Line Program...

  • Page 34: State Warranty Enforcement Laws

    State Warranty Enforcement Laws Cadillac Roadside Assistance Laws in many states permit owners to obtain a Cadillac is proud to offer the response, security, and replacement vehicle or a refund of the purchase price convenience of Cadillac’s 24-Hour Roadside Service. under certain circumstances.

  • Page 35: Special Policy Adjustment Programs Beyond The Warranty Period

    California Civil Code Section 1793.22(b) creates a NOTICE TO GENERAL MOTORS AS REQUIRED presumption that GM has had a reasonable number ABOVE SHALL BE SENT TO THE FOLLOWING of attempts to conform the vehicle to its applicable ADDRESS: express warranties if, within 18 months from General Motors Corporation delivery to the buyer or 18,000 miles on the vehicle’s P.O.

  • Page 36: Customer Assistance Offices

    Customer Assistance Offices Canada Customer Assistance Centre, 163-005 Cadillac encourages customers to call the toll-free General Motors of Canada Limited telephone number for assistance. However, if you wish 1908 Colonel Sam Drive to write or e-mail Cadillac, refer to the address below. Oshawa, Ontario L1H 8P7 United States 1-800-263-3777 (English)
  • Page 37 NOTES...
  • Page 38 NOTES...

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