Audi Q7 Pricing And Specification Manual page 62

Service by Design
At Audi, we believe our customers have the
right to expect excellent service each and
every time they make contact with us.
To ensure that this happens, we have agreed
a set of service standards with our Audi
Centre network that governs the way they
do business with you. These standards apply
to both Sales and Aftersales, and we actively
monitor our Centres to ensure that you
receive the highest level of customer service.
These service standards will ensure
a consistent, stress-free experience
whenever you are in contact with anyone
representing the Audi brand.
Every Audi Centre will be open during the
following hours:
Sales: 9am–6pm Monday to Friday
9am–5pm Saturday
Service: 8am–6pm Monday to Friday
8.30am–1pm Saturday
Sunday opening at local discretion.
Test drives
Whilst we cannot always have the desired
demonstrator car ready immediately, we will
confirm arrangements for a test drive within
two working days (subject to status).
New Car delivery
Once we have confirmed a delivery date with
you, we will keep you informed of progress.
In the unlikely event of a delay, we will
provide you with a courtesy car to minimise
inconvenience and keep you mobile.
Delivery to any location within the UK
To maximise your Audi experience right from
the first day of ownership, we will deliver
your car to your preferred location – whether
that's home or your place of work (subject to
reasonable notice).
Every attention to detail
Your ownership experience starts with half
a tank of fuel.
Quotation response
We are committed to answering any
quotation request within 1 working day.
Training
We run a continuous training development
programme for all our staff so that we
consistently deliver a high-quality,
professional service.
Formal complaints procedure
We have a complaints procedure designed to
ensure any negative issue you raise with us
is dealt with properly.
Courtesy cars
When your car is off the road, perhaps due to
a scheduled service or MOT, we will offer you
an Audi Courtesy Vehicle until yours is ready.
We'll even collect from and deliver to your
chosen location, keeping hassle to an
absolute minimum.
All our courtesy cars are insured and fuelled
Upon collection or delivery, your courtesy car
will have a minimum of a quarter of a tank of
fuel; all we ask is that you replace any fuel
used before returning it to us. On presentation
of your driving licence, we will also insure the
car free of charge.
Service bookings
If you do not require a courtesy car, we will
service your Audi within a maximum of 5
working days. If you do choose to take a
courtesy car, we will promise to service your
vehicle within a maximum of 10 working days.
Cleaning
When your car comes to our workshop, we
will wash and vacuum it at no extra cost.
No hidden charges
You will be consulted before we carry out
any necessary work on your vehicle, and
anything charged for will be itemised on
your bill. No extra work will be undertaken
without your permission.
A personal service
All work will be done by a named Audi
technician, to whom you can personally
direct questions or requests should you
need to.
Environmental commitment
We promise to dispose of all
non-biodegradable materials from
your vehicle in a responsible manner.
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