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An Important Message to Cadillac Owners...
Cadillac's Commitment to You
We are committed to assuring your satisfaction with
your new Cadillac.
Your Cadillac dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Cadillac dealer is best equipped to provide all your
service needs. Should you ever encounter a problem
that is not resolved during or after the limited warranty
period, talk to a member of dealer management.
Under certain circumstances, GM and/or GM dealers
may provide assistance after the limited warranty period
has expired when the problem results from a defect
in material or workmanship. These instances will
be reviewed on a case-by-case basis. If your problem
has not been resolved to your satisfaction, follow
the "Customer Satisfaction Procedure" as outlined under
Owner Assistance on page 25.
We thank you for choosing a Cadillac.
GM Participation in an Alternative
Dispute Resolution Program
See the "Customer Satisfaction Procedure" under
Owner Assistance on page 25 for information on the
voluntary, non-binding alternative dispute resolution
program in which GM participates.
Warranty Service – United States and
Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and parts
inventory to make any necessary warranty repairs should
they be required during the warranty period. We ask that
you return to your selling dealer for warranty repairs. In
the event of an emergency repair, you may take your
vehicle to any authorized GM dealer for warranty repairs.
However, certain warranty repairs require special tools or
training that only a dealer selling your brand may have.
Therefore, not all dealers are able to perform every
repair. If a particular dealership cannot assist you, then
contact the Customer Assistance Center. If you have
changed your residence, visit any Cadillac dealer in the
United States or Canada for warranty service.
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