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Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealer facility or the
general manager.
STEP TWO: If after contacting a member of dealer
management, it appears your concern cannot be
resolved by the dealer without further help contact the
Cadillac Customer Assistance Center by calling
1-800-458-8006. (In Canada, contact GM of Canada
Central Office in Oshawa by calling 1-800-263-3777:
English or 1-800-263-7854: French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
•
The vehicle Identification Number (VIN). (This is
available from the vehicle registration or title, or
the plate above the left top of the instrument panel
and visible through the windshield.)
•
The dealer name and location
•
The vehicle's delivery date and present mileage
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both GM and your GM dealer are
committed to making sure you are completely satisfied
with your new vehicle. However, if you continue to
remain unsatisfied after following the procedure outlined
in Steps One and Two, you should file with the BBB
Auto Line Program to enforce any additional rights you
may have.
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