Service - AEG LAVAMAT W 88 Operating Instructions Manual

Service

In the chapter "Troubleshooting" some disturbances have been summa-
rised, which you can solve yourself. If you do not find any helpful infor-
mation there, please contact your local Customer Service Centre.
Addresses and phone numbers can be found in the separate "Guarantee
Conditions/Service Departments" (supplied with the appliance).
Be well prepared before you phone. This facilitates the diagnosis and
the decision as to whether a customer service visit is necessary. With
our checklist you can gather important information before making
your call:
Make a note of the PNC number and
the S-number.
Both of these number can be found
on the rating plate on the inside of
the door of your washing machine.
PNC
......................................................
S-No.
......................................................
In addition to this please establish if possible:
• How is the malfunction noticeable ?
• Under what circumstances does the malfunction occur?
You will be charged even during the warranty period
– if you could have corrected the malfunction yourself with the help of
the malfunctions table (see "What to do when ..." section),
– if the customer service technician is required to make several trips
because he had not received all relevant information before his visit,
and must return, for example, to pick up replacement parts. This
additional driving can be avoided if your telephone call is well pre-
pared, as described above.
Service
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