Troubleshooting Video Capture And Playback - Blackmagicdesign DeckLink Series Operation Manual

Troubleshooting Video Capture and Playback

Using your DeckLink as a capture and playback solution when connected to a computer is exciting,
but also complex due to the huge range of different software applications. Video data rates are
also very high, so the disk array you use for video storage can have a big impact on your system's
performance.
Information about a wide range of disk array solutions and compatible application software would
be outside the scope of this manual, however there are three ways to get more information.
There are four steps to getting help.
1. Check out the Blackmagic Design website www.blackmagic-design.com/support for the latest
support information. We have a huge number of technical notes covering all the common
questions we are asked.
2. Call your reseller. Your reseller will have the latest technical updates from Blackmagic Design
and should be able to give you immediate assistance. We also recommend you check out the
support options your dealer offers as they can arrange various support plans based on your
workflow requirements. Your reseller will also understand your disk array configuration, and as
disk array problems account for around 90% of support questions with NLE systems, your reseller
or disk array vendor will be able to provide expert help.
3. The next option is to email us with your questions using the web form at
http://www.blackmagic-design.com/support/contact
4. Phone a Blackmagic Design support office. Please check our web site for current support phone
numbers in your area. http://www.blackmagic-design.com/company/.
Note: Please provide us with as much information as possible regarding your technical problem and
system specifications so that we may try to reproduce your problem quickly. Also please let us know
how to reproduce any problem you're having, so we can try it on our test systems before replying
to your email.
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