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Summary of Contents for Air Live SKY-211
- Page 1 Sky-211 USB Skype VoIP Adapter User’s Manual AirLive Sky-211 User Manual...
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Page 2: Table Of Contents
13. Telephone Answering Machine 14. Interactive Voice Response (IVR) 15. Toll Bypass 16. Skype Voicemail 17. Call Recorder 18. Changing the Default Settings 19. Disabling USB VoIP Gateway 20. Uninstall The USB VoIP Gateway 21. Trouble Shooting AirLive Sky-211 User Manual... -
Page 3: Introduction
PC to PC over the Internet. This User Manual will help you get the most out of your new device. Please read it carefully and keep it handy for future reference. AirLive Sky-211 User Manual... -
Page 4: Product Overview
One USB VoIP Gateway. One USB Cable. One RJ-11 Cable. One CD-ROM (Driver / Manual / Quick Setup Guide). Quick Setup Guide If any of the above items are damaged or missing, please contact your dealer immediately. AirLive Sky-211 User Manual... - Page 5 VoIP: VoIP LED lights up indicates an Internet VoIP call. USB VoIP Gateway – Back Panel PHONE: RJ-11 Jack connecting to a regular analogue telephone set. LINE: RJ-11 Jack connecting to PSTN line. USB: USB port for host computer connection. AirLive Sky-211 User Manual...
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Page 6: Hardware Installation
Step B: Connect a telephone cable between the USB VoIP Gateway’s “LINE” jack and a wall as shown below. Note that this is only required for making regular phone calls or for forwarding Skype™ calls to your mobile (or other off-site) phone or for toll bypass applications. AirLive Sky-211 User Manual... - Page 7 Step C: You final configuration should resemble the following: AirLive Sky-211 User Manual...
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Page 8: Driver Installation
Connect the USB cable provided to the USB port of the USB VoIP Gateway, and connect the other end of the USB cable to a USB port on your computer. A “Found New Hardware Wizard” screen will pop-up as shown below. Click “Cancel” to close the wizard. AirLive Sky-211 User Manual... - Page 9 Insert the provided CD-ROM into your computer CD-ROM Drive. The following screen will pop-up. Click “Driver & Utility” to install the USB VoIP Gateway driver to your computer system. It is strongly recommended that you use the Setup CD provided to install the USB VoIP Gateway. AirLive Sky-211 User Manual...
- Page 10 The USB VoIP Gateway driver will install automatically at the same time while you are installing or registering your Skype™ software. The following screen will pop-up when the USB VoIP Gateway driver is properly installed. Click “Cancel” to close the “Wizard” and continue your Skype™ Software installation or registration procedures. AirLive Sky-211 User Manual...
- Page 11 Skype™ software is successfully loaded and running in your Windows System: Click “Allow this program to use Skype” then click the “OK” button to allow the USB VoIP Gateway’s middleware to access Skype™. AirLive Sky-211 User Manual...
- Page 12 Click “Allow this program to use Skype” then click the “OK” button to allow the USB VoIP Gateway’s middleware to access Skype™. Step D: The following screen will pop-up at the same time when the USB VoIP Gateway’s driver is properly installed. Click “Cancel” to close the “Wizard”. AirLive Sky-211 User Manual...
- Page 13 The telephone icon indicates that the USB VoIP Gateway’s software is installed and running. You will see a new program group named “AirLive USB VoIP Gateway”. Accessed from Start Programs as shown below. Don’t forget to “Reboot and Restart” your computer to activate your setting. AirLive Sky-211 User Manual...
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Page 14: Enabling Usb Voip Gateway
Note: If the USB VoIP Gateway Agent is not running (i.e. no green telephone in the system tray), make sure the USB VoIP Gateway is connected to the PC and start the USB VoIP Gateway Agent. AirLive Sky-211 User Manual... - Page 15 You may see the following screen, select the option, “Allow this program to use Skype” and press the “OK” button. You should now see the USB VoIP Gateway agent in the Windows System Tray as shown below. You are now ready to use the USB VoIP Gateway. AirLive Sky-211 User Manual...
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Page 16: Usb Voip Gateway States
During an incoming or outgoing Skype™ call, the adapter icon will display green line around the icon as shown below, indicating an VoIP call is being initiated. When the USB VoIP Gateway Agent is not running, there is no adapter icon in the system tray. AirLive Sky-211 User Manual... -
Page 17: Testing Usb Voip Gateway
Telephone set are all connected and installed properly. Follow the following procedures to check your connection: Double click on the Skype™ icon in your system tray, the following screen will pop-up. Click on “Tools” “Options”. The “Skype™ – Options” screen will pop-up. AirLive Sky-211 User Manual... - Page 18 The Echo Test Service will ask you to leave a message which will be played back immediately. This will help you verify that the USB VoIP Gateway, USB VoIP Gateway driver and the telephone handset are all connected and installed properly. AirLive Sky-211 User Manual...
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Page 19: Making & Receiving Calls
Skype™ call, press these keys conference together the two calls. Soft phone type: selects which softphone you would like to work with. Restore defaults: Press this button if you want to restore all sequences to their factory shipped settings.. AirLive Sky-211 User Manual... - Page 20 Then simply pick up the handset, press “# #” key, to indicate to the USB VoIP Gateway that this is not a standard call but a Skype™ call, you will hear a new dial-tone, press the speed dial number (e.g. 99) and then press the asterisk “ ” key. AirLive Sky-211 User Manual...
- Page 21 SkypeOut™ calls using a USB VoIP Gateway connected handset. Step 1: Double click on the Skype™ icon at the system tray, the following screen will pop-up. Step 2: Right click on the desired contact as shown below and select “Set Speed-Dial”: AirLive Sky-211 User Manual...
- Page 22 Enter the desired speed dial number (e.g. 99) as shown below and press the “OK” button. Step 4: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. AirLive Sky-211 User Manual...
- Page 23 Press the “# #” key to switch the PSTN mode to VoIP mode (The VoIP LED will lights up after pressing the “# # “ key). The PSTN dial-tone will stop immediately and soon a new dial-tone appear. Step 3: Enter the Speed-Dial number previously set, for example, “99” and follow by “ ” key. AirLive Sky-211 User Manual...
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Page 24: Switching Between Voip And Regular Calls
While on a regular phone call, if you receive a Skype™ call, you can see the Skype™ username on your telephone (if it has alphanumeric CLID display). Please refer to section 8 for key function or key setting. AirLive Sky-211 User Manual... -
Page 25: Conference Call Between Voip And Regular Calls
While in a conference call, you may press “# 1” to return to 2 active calls (with PSTN active, VoIP on-hold), and than as described above to switch between calls (“# 1” – put current on hold, “# #” terminate current), or conference them again using “# 2”. AirLive Sky-211 User Manual... -
Page 26: Ways Conferencing
PSTN call. You may then: Press “# 1” to switch between active calls keeping current call on-hold. Press “# #” to terminate current call and switch to call on-hold. Press “# 2” to conference the calls together. AirLive Sky-211 User Manual... -
Page 27: Forwarding Calls
Double click on the USB VoIP Gateway Agent (blue Adapter in the Windows System Tray) and you will see the USB VoIP Agent Configuration screen as shown below. Press the Call Handling tab to see the Call Handling parameters as shown below. AirLive Sky-211 User Manual... - Page 28 In order to forward incoming Skype™ calls to a telephone number such as your mobile phone, change the Incoming Internet Calls settings as follows: Check the Call Forward checkbox as shown below.. AirLive Sky-211 User Manual...
- Page 29 Then select the telephone that should be dialed on the telephone line and press the Apply and/or OK button as shown below. Enter the telephone exactly as you would dial it if you were to pick up a telephone directly connected to the phone line. AirLive Sky-211 User Manual...
- Page 30 If the computer goes to sleep, then toll bypass will not work. To turn this feature off, uncheck the “Disable Standby/Hibernate” check box. When call forwarding is enabled, incoming callers will hear a voice message indicating that the call is being forwarded. This let’s the incoming caller know what is transpiring. AirLive Sky-211 User Manual...
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Page 31: Telephone Answering Machine
TAM answers as shown below. Note your Pin number. This can be changed and will be required in order to check messages or change the TAM options remotely. After all changes are made, press Apply and then OK. AirLive Sky-211 User Manual... - Page 32 The caller will then hear the Outgoing message and have a chance to leave an incoming message. Voicemail messages are stored on the computer in WAV format in the following folder: C:\program files\Ovislink\Sky-211 USB VoIP Adapter\IVR\VoiceMail AirLive Sky-211 User Manual...
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Page 33: Interactive Voice Response (Ivr)
Each menu will be played up to 3 times (5 sec silence between repetitions), if no user action taken within this time the call would disconnect with goodbye message. AirLive Sky-211 User Manual... - Page 34 • Make a toll bypass call (explained in the Toll Bypass section) • Listen to and/or delete TLink TAM recorded voice messages • Change the outgoing message • Access the VoIP service voicemail (when calling from PSTN) Your pin code can be between 4 and 8 digits. AirLive Sky-211 User Manual...
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Page 35: Toll Bypass
If you call in via PSTN and make a VoIP Toll Bypass call, you can terminate the call by pressing ‘##” (for quick termination) or simply hang up. If you call in via the VoIP network and make a PSTN Toll Bypass call, you can terminate the call by ending the VoIP session. AirLive Sky-211 User Manual... -
Page 36: Skype Voicemail
To exit voicemail mode press “# #” or place the attached telephone in the handset (i.e. on hook). Alternatively, pressing “# 1” will also exit voicemail mode. In either case, the currently playing message will be stopped. AirLive Sky-211 User Manual... -
Page 37: Call Recorder
Double click on the USB VoIP Gateway Agent (Green telephone in the Windows System Tray) and you will see the USB VoIP Agent Configuration screen as shown below. Click the Call recorder tab, the following screen appears. AirLive Sky-211 User Manual... - Page 38 AirLive Sky-211 User Manual AirLive Sky-211 User Manual...
- Page 39 The recorder is storing files to your hard disk drive. We are not responsible for any issues that arise from using the recording function. We are not repsonsible for any legal issues that may arise from recording phone calls. AirLive Sky-211 User Manual...
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Page 40: Changing The Default Settings
Skype call, press these keys conference together the two calls. Set phone type – selects which softphone you would like to work with. Restore defaults – press this button if you want to restore all sequences to their factory shipped settings. AirLive Sky-211 User Manual... -
Page 41: Disabling Usb Voip Gateway
In order to disable USB VoIP Gateway, right click on the USB VoIP Gateway Agent in the system tray and select Exit as shown below. You can now disconnect the USB VoIP Gateway from the PC. AirLive Sky-211 User Manual... -
Page 42: Uninstall The Usb Voip Gateway
You will see the uninstall notice indicator as follows. Click “Yes” to uninstall the USB VoIP Gateway from your Windows System. You will see the uninstall indicator as follows. When the uninstall indicator disappears, the un-installation is complete. Do remember to “Reboot and AirLive Sky-211 User Manual... - Page 43 Restart” your Windows System to activate your setting. AirLive Sky-211 User Manual...
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Page 44: Trouble Shooting
Quit the USB VoIP Gateway Agent (Right click on the green telephone in the System Tray and select Exit) Quit the Skype application Unplug the USB VoIP Gateway Wait 30 seconds Plug in the USB VoIP Gateway Start Skype Start the USB VoIP Gateway Agent AirLive Sky-211 User Manual... - Page 45 Cannot hear dial-tone when I pick up the handset connected to the USB VoIP Gateway Check to make sure that the handset is connected to the correct jack on the USB VoIP Gateway. AirLive Sky-211 User Manual...
- Page 46 In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. Select Sound Devices as shown below. Check the Audio In and Audio Out list boxes and make sure Virtual Audio Device is selected. AirLive Sky-211 User Manual...
- Page 47 Make sure toll bypass is configured properly in the USB VoIP Gateway Agent. Make sure Skype version 1.3.xx or higher is used on both sides. Make sure your computer is not going into suspend (Sleep) mode. This will prevent toll bypass from working AirLive Sky-211 User Manual...