Troubleshooting - Huawei EC152 User Manual

7. Troubleshooting
If your radio card has abnormal conditions, please refer to the following table.
Common problems
Cannot automatically install the driver &
Dialer tool in the first time
Cannot install driver successfully
Cannot find the device by Dialer tool
Cannot search signal from Dialer tool
Cannot connect to internet by Dialer tool
Device is not detecting in MAC OS
Device is detecting in MAC OS, But
not showing signal strength
Check item
Maybe the computer does not open the auto run
function. Please go to "My Computer"‐>CD Rom
which name is "Tata Photon+", open it and run
the autorun.exe manually.
Please try to uninstall it and then install it again.
Please check whether it can find the device from
Device Manager. If not, please check whether you
can see the CD "Tata Photon+" from "My
Computer". If so, then eject the CD.
Please check whether the number you used is
activated or not. Please contact operator whether
the parameters are configured correctly.
Please check whether it can search signal by
Dialer first. Please check whether the Modem
configuration of PC is ok or not.
Please check the drivers
(HuaweiDataCardDriver.kext) are present in the
following path /System/Library/Extensions . If not
present please reinstall the application.
Please check with the operater if the device is
activated or not
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