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Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain) is committed to manufacturing and supplying high quality goods. As
part of this commitment, we seek to provide reliable service and support for our goods and are pleased to provide you, the original purchaser, with this Chamberlain
Limited Warranty.
We also provide the following statement as required by the Australian Consumer Law: In Australia, in addition to your rights under this Chamberlain Limited War-
ranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Chamberlain's warranty
Chamberlain warrants to the original purchaser of the lighting or chime product (including any LED lights which are provided by Chamberlain as part of the goods)
(Unit) that the Unit is free from defects in materials and workmanship for a period of 12 months from the date of purchase.
During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may be defective, contact your retailer who will provide you with a
replacement Unit or refer you to our service centre for a factory repair or replacement.
If your retailer refers you to us, call our service centre on the toll free number below and a Chamberlain technician will diagnose the problem. Once the problem has
been diagnosed, subject to your rights under the Australian Consumer Law with respect to major failures, Chamberlain will provide you with shipping instructions
for a factory repair or replacement.
If a factory repair or replacement is required, provided the defective part or Unit is returned to Chamberlain well-packaged and in accordance with Chamberlain's
shipping instructions, Chamberlain will repair or, at its option but subject to your rights under the Australian Consumer Law with respect to major failures, replace
any defective part or Unit and return it to you at no cost.
Repairs and replacement parts provided under this Chamberlain Limited Warranty are provided free of charge and are warranted for the remaining portion of the
original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.
Exclusions
If our service centre determines that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such that the
claim is not covered under this Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, charge you a fee to repair, replace
and/or return the Unit to you.
Exclusions
This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to:
1. non-compliance with the instructions regarding installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used;
2. any attempt by a person other than an authorised installer to repair, dismantle, reinstall or move the Unit to another location once it has been installed;
3. tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal domestic use;
4. problems caused by electrical faults or replacement of batteries or light bulbs;
5. submersion in water or other fluids;
6. power supply greater or less than what is specified;
7. use of a light bulb with a higher wattage than that specified; or
8. for chimes products, radio interference from another radio frequency appliance.
If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the Australian Consumer Law.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1. all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude them;
and
2. under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as amended, consolidated or replaced):
1. all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude them;
and
2. under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseeable as liable to result from the failure.
Note
We request that you retain your sales docket or invoice as proof-of-purchase and attach it to this manual to enable you to establish the date of purchase in the unlikely
event of a warranty service being required. Chamberlain reserves the right to change the design and specifications of the Unit without prior notification. Some features
or accessories of the Unit may not be available in certain markets or areas. Please check with your retailer.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Email: customerservice@chamberlainanz.com
Chamberlain Australia Pty. Ltd.
Unit 3, 7-9 Orion Rd
Lane Cove NSW 2066
(P.O. Box 1446, Lane Cove, NSW 1595)
Website
www.chamberlainanz.com
201111-01
CHAMBERLAIN LIMITED WARRANTY
Lighting and Chime Products
9
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Chamberlain New Zealand Limited
17A Arrenway Drive, Albany
Auckland
(PO Box 100221 North Shore 0745)
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