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Guarantee/Customer Service
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the
date of the purchase this Electrolux appliance or any
part thereof is proved to be defective by reason only of
faulty workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE for labour,
materials or carriage on condition that:
·
The appliance has been correctly installed and
used only on the electricity or gas supply stated
on the rating plate.
·
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
·
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any
person not authorised by us.
·
Electrolux Service Force Centre must undertake
all service work under this guarantee.
·
Any appliance or defective part replaced shall
become the Company's property.
·
This guarantee is in addition to your statutory and
other legal rights.
Exclusions
·
Damage or calls resulting from transportation,
improper use or neg-lect, the replacement of any
light bulbs or removable parts of glass or plastic.
·
Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
·
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
·
Products of Electrolux manufacturer that are not
marketed by Electrolux.
14
Service and Spare Parts
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the
Service Force Centre covering your postcode area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading "Something not
working".
When you contact the Service Force Centre you will need
to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found
on the rating plate).
5.The purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service calls.
Customer Care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux products
please contact our Customer Care Department by letter
or telephone at the address below or visit our website at
www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350 350 (*)
(*) Calls may be recorded for training purposes
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