HP Pavilion dm4 Maintenance And Service Manual
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HP Pavilion dm4 Maintenance And Service Manual

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HP Pavilion dm4 Entertainment PC
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  • Page 1 HP Pavilion dm4 Entertainment PC Maintenance and Service Guide...
  • Page 2 Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Display ..............................6 Buttons and fingerprint reader ......................7 Keys ..............................9 Lights ..............................10 TouchPad ............................11 Front ..............................12 Left side .............................. 13 Right side ............................14 Bottom ..............................
  • Page 6 Solid-state drive ......................... 41 Memory module ......................... 42 Optical drive ........................44 Hard drive .......................... 46 RTC battery ........................49 Bluetooth module ....................... 50 Webcamera/microphone module ..................52 Display panel ........................53 Keyboard ........................... 55 Top cover ........................... 57 Fingerprint reader board ....................61 Audio/USB board .......................
  • Page 7 7 Backup and recovery ............................ 88 Restore ............................... 88 Creating restore media ........................88 Performing a system restore ......................89 Using the dedicated recovery partition ................89 Restoring using the restore media ..................90 Changing the computer boot order ..................90 Backing up and recovering your information ..................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dm4 Entertainment PC Processors Intel® Core® i7-3612QM 2.1-GHz processor (SC turbo up to 3.1-GHz), 6.0-MB L3 cache, 1600- MHz, quad core, 35W Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6-GHz), 4.0-MB L3 cache, 1600-MHz, dual core, 35W Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3 cache, 1333-MHz...
  • Page 10 Category Description Lighted logo on display enclosure Memory 2 customer-accessible/upgradable memory module slots DDR3-1600-MHz dual channel support DDR3-1333-MHz support Supports up to 16384-GB of system RAM @ 1600-MHz and 1300-MHz Supports the following configurations: ● 16384-MB total system memory (8192 × 2 @ 1600-MHz, not supported with 32-bit operating system, available only in the United States) ●...
  • Page 11 Beats signature audio profile applied to both headphones and external speakers HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 30 frames per second) HP TrueVision high-definition webcam with activity light (fixed, no tilt, 1280×720 by 24 frames per second) Ethernet...
  • Page 12 Category Description HP Multi-Format Digital Media Reader (push/push insertion and removal) supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ●...
  • Page 13 Category Description Operating system Preinstalled: ● Windows 7 Home Basic 64-bit NOTE: All Windows 7 64-bit operating systems require 2 GB of system memory. ● Windows 7 Home Premium 64-bit ● Windows 7 Professional 64-bit ● Windows 7 Starter 64-bit (available only on computer models equipped with a 320-GB hard drive) Serviceability End-user replaceable parts:...

  • Page 14: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start >...

  • Page 15: Buttons And Fingerprint Reader

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Buttons and fingerprint reader...
  • Page 16 When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the Web browser. QuickWeb allows you to browse the Internet, communicate with Skype, and explore other HP QuickWeb programs.

  • Page 17: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables the Beats Audio bass settings (select models only) when pressed in combination with key.

  • Page 18: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 19: Touchpad

    TouchPad Item Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Front

    Front Item Component Description Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Speakers (2) Produce sound.

  • Page 21: Left Side

    Off: The computer is off or in Hibernation. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.

  • Page 22: Right Side

    Right side Item Component Description Optical drive Reads and writes (select models only) to an optical disc. Optical drive eject button Ejects the optical disc. Audio-out (headphone) jack/audio-in Connects optional powered stereo speakers, (microphone) jack headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

  • Page 23: Bottom

    Bottom Item Component Description HP Triple Bass Reflex Subwoofers Provide superior bass sound. Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 25: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): Computer major components...
  • Page 26 Item Component Spare part number For use only with Beats Edition computer models: For use in Brazil 669069-201 For use in Canada 669069-121 For use in India 669069-D61 For use in Japan 669069-291 For use in Latin America 669069-161 For use in South Korea 669069-AD1 For use in Taiwan 669069-AB1...
  • Page 27 Item Component Spare part number In dark umber finish 669930-001 In steel gray finish 669931-001 Power button board (includes cable) 669072-001 Fingerprint reader board (includes bracket, does not include cable) 669064-001 NOTE: The fingerprint reader board cable is included in the Cable Kit, spare part number 669062-001.
  • Page 28 Item Component Spare part number For use only with non-Beats Edition computer models 669075-001 Includes: (9a) Hard drive cover (includes one captive screw, secured by a C-clip) (9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) (10) Power connector cable (includes bracket) 669063-001...
  • Page 29 Item Component Spare part number 2 MB 652972-001 (18) Solid-state drives 32-GB mSATA 669083-001 20-GB mSATA 669082-001 160-GB solid-state drive 682678-001 (19) WLAN module: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter 600370-201 (BT3.0+HS ready) for use only in Brazil Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use only with Beats Edition computer models 670730-001 For use only with non-Beats Edition computer models 669060-001 Bluetooth module, 4.0 EDR 655792-001 Webcamera/microphone module 669086-001 Display panel cable (includes Bluetooth module cable and webcamera module cable): For use only with HD+, AntiGlare display panel, spare part number 669077-001 670397-001 For use only with HD, BrightView display panel, spare part number 669076-001...

  • Page 31: Mass Storage Devices

    Item Component Spare part number Wireless Antenna Kit (includes left and right wireless antenna cables 669055-001 and transceivers) Display Hinge Kit 670731-001 Display enclosure: For use only with Beats Edition computer models 669058-001 In dark umber finish 669056-001 In steel gray finish 669057-001 Display Screw Kit (not illustrated) 669080-001...

  • Page 32: Plastics Kit

    Item Component Spare part number (2b) Hard drive cable Hard drive screws (not illustrated) DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel, 669071-001 bracket, cable, or screws): Optical Drive Hardware Kit: For use only with Beats Edition computer models 670734-001 For use only with non-Beats Edition computer models 670735-001...

  • Page 33: Miscellaneous Parts

    Hard drive cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC/RC/V/EM 3-wire) 609947-001 90-W HP Smart AC adapter (PFC/RC/V 3-wire) 609940-001 65-W HP Smart AC adapter (RC/V/EM 3-wire)

  • Page 34: Sequential Part Number Listing

    600370-201 Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) for use only in Brazil 609939-001 65-W HP Smart AC adapter (RC/V 3-wire) 609940-001 90-W HP Smart AC adapter (PFC/RC/V 3-wire) 609947-001 90-W HP Smart AC adapter (PFC/RC/V/EM 3-wire)
  • Page 35 Intel Core i7-2640M 2.80-GHz processor (SC turbo up to 3.40-GHz), 4.0-MB L3 cache, 1333-MHz FSB, dual core, 35 W; includes replacement thermal material) 667666-001 HP Beats Edition 14-in protective cover 669055-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)
  • Page 36 Spare part Description number 669064-001 Fingerprint reader board (includes bracket, does not include cable) NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board cable. The fingerprint reader board cable is included in the Cable Kit, spare part number 669062-001. 669066-001 Hard Drive Hardware Kit (includes bracket, cable, and screws) 669068-001...
  • Page 37 Spare part Description number 669085-001 System board for use only with computer models equipped with a graphics subsystem with UMA memory (includes replacement thermal material) 669086-001 Webcamera/microphone module 669299-001 500-GB, 5400-rpm, 7.0-mm hard drive (does not include bracket, cable, or screws) NOTE: The hard drive bracket, cable, and screws are included in the Hard Drive Hardware Kit, spare part number 669066-001.
  • Page 38 Spare part Description number 671170-001 Plastics Kit for use only with Beats Edition computer models (includes hard drive cover and memory module/wireless module compartment cover) 671180-001 Keyboard with backlight for use in the United States (includes keyboard cable and keyboard backlight cable) 671180-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes keyboard cable and...
  • Page 39 Spare part Description number 681954-001 Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6GHz), 4.0-MB L3 cache, 1600-MHz, dual core, 35W (includes replacement thermal material) 682678-001 160-GB solid state drive Sequential part number listing...

  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 43 ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 61 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 45: Battery

    Item Component Description Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Battery Description Spare part number 9-cell, 100-Wh, 3.00-Ah, Li-ion battery 636631-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 593562-001...

  • Page 46: Wlan Module

    Pivot the battery (2) upward and remove it from the computer. To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) WLAN module Description...
  • Page 47 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 37). Remove the WLAN module: Loosen the captive screw (1) that secures the memory module/wireless module compartment cover to the computer.
  • Page 48 Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The “1” WLAN antenna cable is connected to the WLAN module 1/Main terminal. The “2” WLAN antenna cable is connected to the WLAN module 2/Aux terminal. If a third antenna cable is present, it is connected to the WLAN module middle terminal.

  • Page 49: Solid-State Drive

    NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. NOTE: When connecting the WLAN antenna cables, make sure the “1”...

  • Page 50: Memory Module

    Remove the solid-state drive: Remove the two Phillips PM2.5×3.7 screws that secure the mSATA solid-state drive to the system board. (The mSATA solid-state drive tilts up.) Remove the solid-state drive by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive.
  • Page 51 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 52: Optical Drive

    Optical drive Description Spare part number DVD±RW Double-Layer FX SuperMulti Drive (does not include bezel, bracket, cable, or screws) 669071-001 NOTE: The optical drive bezel, bracket, connector cable, and screws are included in the Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).
  • Page 53 Remove the optical drive (2). If it is necessary to replace the optical drive bezel, pivot the left side of the bezel (1) off of the optical drive, and then remove the bezel (2). The optical drive bezel is included in the Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models).

  • Page 54: Hard Drive

    Remove the optical drive bracket (2). The optical drive bracket is included in the Optical Drive Hardware Kit, spare part numbers 670734-001 (for use only with Beats Edition computer models) and 670735-001 (for use only with non-Beats Edition computer models). Reverse this procedure to reassemble and install the optical drive.
  • Page 55 Remove the hard drive cover (2). The hard drive cover is available in the Plastics Kit, spare part numbers 671170-001 (for use only with Beats Edition computer models) and 669075-001 (for use only with non-Beats Edition computer models). Remove the two Phillips PM2.5×6.6 screws (1) and the Phillips PM2.5×4.5 screw (2) that secure the hard drive to the computer.
  • Page 56 If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove and replace the components. The bracket, cable, and screws are available in the Hard Drive Hardware Kit, spare part number 669066-001. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable) 619451-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Bluetooth Module

    Bluetooth module Description Spare part number Bluetooth module, 4.0 EDR 655792-001 Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 59 Remove the display bezel (4). The display bezel is available using spare part numbers 670730-001 (for use only with Beats Edition computer models) and 669060-001 (for use only with non-Beats Edition computer models). Release the Bluetooth module (1) as far as the Bluetooth module cable allows. Disconnect the Bluetooth module cable (2) from the Bluetooth module.

  • Page 60: Webcamera/Microphone Module

    Webcamera/microphone module Description Spare part number Webcamera/microphone module 669086-001 Before removing the webcamera/microphone module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Display Panel

    Display panel Description Spare part number 14.0-in, HD+, LED, SVA AntiGlare display panel 669077-001 14.0-in, HD, LED, SVA BrightView display panel 669076-001 Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Swing the top edge of the display panel (1) forward until it rests on the keyboard and the display panel connector (2) is accessible. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.

  • Page 63: Keyboard

    Keyboard For use in country or Spare part number: For use in country or Spare part number: region: region: For use only with Beats Edition computer models: For use in Latin America 669069-161 For use in Brazil 669069-201 For use in South Korea 669069-AD1 For use in Canada 669069-121...
  • Page 64 Remove the Phillips PM2.5×4.3 screw that secures the keyboard to the computer. Support the computer and open the computer as far as it will open. Use a flat-bladed screwdriver or similar tool to release the two keyboard tabs. Turn the computer right-side up, with the front toward you. Lift the rear edge of the keyboard (1) until the keyboard cable connector and the keyboard backlight cable connector are accessible.

  • Page 65: Top Cover

    Release the ZIF connector (4) to which the keyboard backlight cable is connector, and then disconnect the keyboard backlight cable (5) from the connector. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad, but does not include the TouchPad cables.
  • Page 66 When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover Fingerprint reader board (see Fingerprint reader board on page Audio/USB board (see Audio/USB board on page Power button board (see Power button board on page Remove the top cover:...
  • Page 67 Remove the Phillips PM2.0×3.6 screw (2) from the optical drive bay that secures the top cover to the computer. Turn the computer display-side up, with the front toward you. Open the computer as far as it will open. Component replacement procedures...
  • Page 68 Disconnect the following ribbon cables from the corresponding ZIF connectors: (1) Power button board cable (included with the power button board spare part kit) (2) TouchPad board cable (3) Audio/USB board cable (4) Fingerprint reader board cable NOTE: The TouchPad board cable, audio/USB board cable, and fingerprint reader board cable are included in the Cable Kit, spare part number 669062-001.

  • Page 69: Fingerprint Reader Board

    Remove the top cover (2). Remove the top cover. Reverse this procedure to install the top cover. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket, does not include cable) 669064-001 NOTE: The fingerprint reader board cable is included in the Cable Kit, spare part number 669062-001.
  • Page 70 Remove the fingerprint reader board: Release the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) Turn the top cover upside down, with the front toward you. Release the plastic tab (1) to access the fingerprint reader board cable.

  • Page 71: Audio/Usb Board

    Reverse this procedure to install the fingerprint reader board, bracket, and cable. Audio/USB board Description Spare part number Audio/USB board (does not include cable) 669073-001 NOTE: The audio/USB board is included in the Cable Kit, spare part number 669062-001. Before removing the audio/USB board, follow these steps: Shut down the computer.

  • Page 72: Power Button Board

    Remove the audio/USB board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the audio/USB board and cable. Power button board Description Spare part number Power button board (includes cable) 669072-001 Before removing the power button board, follow these steps: Shut down the computer.

  • Page 73: Power Connector Cable

    Remove the power button board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the power button board and cable. Power connector cable Description Spare part number Power connector cable (includes bracket) 669063-001 Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 74: Display Assembly

    Remove the power connector (5) from the clip built into the base enclosure. Reverse this procedure to install the power connector cable and bracket. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections.
  • Page 75 Release the wireless antenna cables (2) from the opening in the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the three Phillips PM2.5×4.4 screws (1) that secure the display assembly to the computer.
  • Page 76 If it is necessary to replace the display hinge covers and hinges: Remove the display bezel (see Bluetooth module on page 50). Remove the two Phillips PM2.5×4.4 screws (1) that secure the hinge covers and hinges to the display enclosure. Remove the display hinge covers (2).
  • Page 77 Remove the display panel cable (4). The display panel cable is available using spare part numbers 670397-001 (for use only with HD+, AntiGlare display panel, spare part number 669077-001) and 669061-001 (for use only with HD, BrightView display panel, spare part number 669076-001).

  • Page 78: System Board

    Release the wireless antenna cables from the clips (2) built into the display enclosure. Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available in the Wireless Antenna Kit, spare part number 669055-001. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes replacement thermal material.
  • Page 79 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 37), and then remove the following components: WLAN module (see WLAN module on page mSATA solid-state drive (see Solid-state drive on page...
  • Page 80 Disconnect the following cables from the system board: (1) Display panel cable (2) Rear speaker cable (3) Front speaker cable (4) Power connector cable Remove the Phillips PM2.5×6.6 screw (1) and the Phillips PM2.0×3.6 screw (2) that secure the system board to the base enclosure. Lift the front edge of the system board (3) until it rests at an angle.

  • Page 81: Fan/Heat Sink Assembly

    Remove the system board (4) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 669929-001.
  • Page 82 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 37), and then remove the following components: Optical drive (see Optical drive on page Hard drive (see Hard drive on page...
  • Page 83 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.

  • Page 84: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 669929-001. Description Spare part number Intel Core i7-3612QM 2.1-GHz processor (SC turbo up to 3.1-GHz), 6.0-MB L3 cache, 1600-MHz, 680647-001 quad core, 35W Intel Core i7-3520M 2.9-GHz processor (SC turbo up to 3.6-GHz), 4.0-MB L3 cache, 1600-MHz,...

  • Page 85: Speakers

    Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Speakers Description Spare part number...

  • Page 86: Optical Drive Connector Cable

    Remove the speakers: Remove the Phillips PM2.5×6.0 shoulder screw (1) that secures the speakers to the base enclosure. NOTE: When removing the front speakers, make note of the location of the rubber isolator (2) that is installed in the screw hole. Remove the speakers (3).

  • Page 87: Subwoofer

    Remove the optical drive connector cable: Remove the two Phillips PM2.5×4.5 screws (1) that secure the optical drive connector to the base enclosure. Release the optical drive connector cable from the clips (2) built into the base enclosure. Remove the optical drive connector cable (3). Reverse this procedure to install the optical drive connector cable.
  • Page 88 Remove the subwoofer: Remove the three Phillips PM2.5×6.0 shoulder screws (1) that secure the subwoofer to the base enclosure. NOTE: When removing the subwoofer, make note of the locations of the four rubber isolators (2) that are installed in the screw holes. Remove the subwoofer (3).

  • Page 89: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 90: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 91: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 93: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 94: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 33.8 cm 13.31 in Depth 22.5 cm 8.86 in Height (front to back) 2.4 to 3.2 cm 0.96 to 1.27 in Weight 1.99 kg 4.40 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W 18.5 V dc @ 3.5 A - 65 W, Slim Adapter 19.0 V dc @ 4.74 A - 90 W 19.0 V dc @ 4.74 A - 90 W Slim Adapter...

  • Page 95: Hard Drive Specifications

    Metric U.S. Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Backlight Character display 80 × 25 Total power consumption 4.0 W Viewing angle ±40° horizontal, +120/-40° vertical (typical) Hard drive specifications *1-TB **750-GB **640-GB **500-GB **320-GB...

  • Page 96: Backup And Recovery

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 97: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 98: Restoring Using The Restore Media

    – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, the computer boot order must be changed. Press at system bootup.

  • Page 99: Using Windows Backup And Restore

    Guidelines: ● Create system restore points using the Windows System Restore feature, and periodically copy them to an optical disc or an external hard drive. For more information on using system restore points, see Using Windows system restore points. ● Store personal files in the Documents library and back up this folder periodically.

  • Page 100: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 101: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 103: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 104: Index

    Index buttons 7 removal 44 AC adapter, spare part numbers display 6 spare part number 21, 24, 28, 25, 26 fingerprint reader 7 Action keys 9 front 12 antenna keys 9 electrostatic discharge 33 locations 6 left-side 13 equipment guidelines 35 removal 69 lights 10 esc key 9...
  • Page 105 hard drive bracket lights removal 44 illustrated 23 battery 14 spare part number 21, 24, 28, removal 48 caps lock 10 hard drive cable fingerprint reader 10 optical drive bezel illustrated 24 hard drive 13 illustrated 24 removal 48 mute 10 removal 45 hard drive cover power 10, 13...
  • Page 106 removal 76 service considerations spare part numbers 19, 26, cables 32 warranty period 37 27, 30, 31, 76 connectors 32 webcam light 6 product description plastic parts 32 webcam, location 6 audio 3 service tag 16, 36 webcamera/microphone module chipset 1 serviceability, product removal 52 display panel 1...

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