THOMSON 905 User Manual page 47

I cannot make or receive telephone calls from a wireless handset and the Gateway TEL light is on or flashing
If you have more than one Handset, verify if only the one handset is not working or if all are not working
1. If you have only one Handset and it is not working -
• Verify the Handset battery is charged
• Verify the Handset batteries are properly installed
• Verify your Handset is registered to the Gateway. Consult the section "Registering/Re-Registering a
Handset" on page 35
• Remove the battery; unplug the Gateway power cable from the wall socket and plug it in again; wait for the
DS/US and ONLINE lights to stop blinking
• If you are still unable to make or receive calls, contact your service provider for assistance
2. If all handsets are not working -
• Remove the battery; unplug the Gateway power cable from the wall socket and plug it in again; wait for the
DS/US and ONLINE lights to stop blinking
• If you are still unable to make or receive calls, contact your service provider for assistance
3. If one or more other Handsets are working -
• Verify the Handset battery is charged
• Verify the Handset batteries are properly installed
• Verify your Handset is registered to the Gateway. Consult the section "Registering/Re-Registering a
Handset" on page 35.
• If you are still unable to make or receive calls, contact your service provider for assistance.
I cannot make or receive telephone calls from a wireless Handset, and the Gateway TEL light is off
• If the Gateway is connected to existing house telephone wiring, make sure that another telephone service
is not connected.
• Remove the battery; unplug the Gateway power cable from the wall socket and plug it in again; wait for the
DS/US and ONLINE lights to stop blinking.
• If the TEL light remains off, contact your service provider for assistance.
3660181C
Appendix - Troubleshooting
41