Avocent LongView Installer/User Manual
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Avocent LongView Installer/User Manual

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  • Page 1 ® LONGVIEW IP KVM EXTENDERS Installer/User Guide...
  • Page 2 USA Notification WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 3 LongView® IP KVM Extenders Installer/User Guide Avocent, the Avocent logo and LongView are registered trademarks of Avocent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners. © 2010 Avocent Corporation. 590-836-501E...
  • Page 4 Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

  • Page 5: Table Of Contents

    User station modes ........................5 Safety Precautions ..........................6 Chapter 2: Installation ..................... 9 Getting Started ........................... 9 Items needed to install your LongView IP KVM extender system ..........9 Optional items..........................9 Mounting Option..........................10 Installation Options ......................... 10 Point-to-point installation ......................
  • Page 6 LongView® IP KVM Extenders Installer/User Guide Resetting the LongView IP KVM Extender System................39 Viewing System Information ......................39 Configuring Video Input Settings ....................41 Preferred monitor resolutions (EDID preferred timing)............42 Session retry settings ........................ 43 Configuring the OSD Hotkey Sequence................... 44 OSD Inactivity Time-out ........................

  • Page 7: Chapter 1: Product Overview

    LongView IP KVM extender system. NOTE: References to the LongView IP KVM extender system in this document refer to both the LongView IP KVM user station (LongView IP, LongView IP DH [Dual-Head], LongView IP HR and LongView IP VG user stations) and the LongView IP KVM transmitter.
  • Page 8 USB devices is provided on the LVIPHR-R and LVIPDH-R user stations automatically, but can be overridden by the user. In a LongView IP KVM user station, the first device that is not keyboard, mouse or mass storage is assigned to the virtual USB channel (vUSB channel) and passed to the target computer.

  • Page 9: Transmitter Features

    LVIP-T transmitter. Both CRT and flat-panel LCD monitors are supported, and can be connected to the LongView IP KVM extender system via a DVI-I video connector. VGA monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC version 2B.

  • Page 10: User Station Features

    The LongView IP KVM user station provides you with the following flexible installation features: • The LongView IP KVM user station can be desk mounted or mounted on the back of a monitor • Installation requires no new drivers or software •...

  • Page 11: User Station Modes

    You can connect both a removable drive and an external drive to a LongView IP KVM user station. The transfer speed between the mass storage device and the target computer is dependant on the Ethernet network.

  • Page 12: Safety Precautions

    Figure 1.1: LongView IP KVM Extender System Table 1.1: Figure 1.1 Descriptions Number Description Target Computers Transmitters (LVIP-T and LVIPDH-T transmitters shown) Gigabit Ethernet Switch Ethernet LAN User Station Local Workstation Safety Precautions To avoid potential video and/or keyboard problems when using Avocent products:...
  • Page 13 To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in any Avocent product configuration. • Test AC outlets at the workstation and monitor for proper polarity and grounding.
  • Page 14 LongView® IP KVM Extenders Installer/User Guide...

  • Page 15: Chapter 2: Installation

    Items needed to install your LongView IP KVM extender system NOTE: The following information is relevant to the LongView IP, LongView IP DH, LongView IP HR and the LongView IP VG extender systems, except where noted.

  • Page 16: Mounting Option

    LongView IP KVM Extenders Installer/User Guide Mounting Option The user station for each LongView IP KVM extender system mounts to either the rear of a flat panel monitor via a mounting plate accessory (ordered separately) or is desk-mountable via a mounting kit, also available from Avocent.

  • Page 17: Point-To-Point Installation

    Before connecting the transmitter to the target computer, ensure that the resolution and the refresh rate of the target computer are supported by the LongView IP KVM extender system. Set the screen resolution and refresh rate of the target computer according to the user station video resolutions listed in Appendix A.
  • Page 18 NOTE: A VGA-only workstation can be connected to the transmitter using a VGA to DVI-I adaptor. You must configure the transmitter video settings for VGA through the serial menu (not applicable to the LongView IP VG extender system). See Accessing the serial menu on page 25 for more information.
  • Page 19 Chapter 2: Installation Figure 2.2: User Station and Transmitter Installation (LongView IP Extender System Shown) Table 2.2: Description of Figure 2.1 Number Description User Station External Power Supply Serial Port Local Peripherals (attached via PS/2 Ports) VGA/DVI Port Speakers Microphone...
  • Page 20 LongView IP KVM Extenders Installer/User Guide Table 2.2: Description of Figure 2.1 (Continued) Number Description USB Port Transmitter Target Computer Figure 2.3: User Station and Transmitter Installation (LongView IP VG Extender System Shown) Table 2.3: Description of Figure 2.2 Number Description User Station...
  • Page 21 Chapter 2: Installation Table 2.3: Description of Figure 2.2 (Continued) Number Description External Power Supply Serial Port Local Peripherals (attached via PS/2 ports) VGA Port Speakers Microphone USB Port Transmitter Target Computer...
  • Page 22 LongView IP KVM Extenders Installer/User Guide Figure 2.4: User Station and Transmitter Installation (LongView IP DH Extender System Shown) Table 2.4: Description of Figure 2.3 Number Description Serial Port DVI Ports External Power Supply Speakers Local Peripherals (attached via USB port)
  • Page 23 Chapter 2: Installation Figure 2.5: User Station and Transmitter Installation (LongView IP HR Extender System Shown) Table 2.5: Description of Figure 2.4 Number Description Serial Port DVI Ports Local Peripherals (attached via USB port) Speakers Transmitter...

  • Page 24: Connecting Power

    Plug the IEC power cord into an appropriate wall outlet. Networked installation The following instructions will enable you to install your LongView IP KVM extender system in a networked configuration. In this installation, multiple transmitters and user stations are attached via the same Ethernet network.
  • Page 25 The LongView IP KVM extender system has been preconfigured with factory-default network settings. If you install only one LongView IP KVM extender system on a subnet, you do not need to change these default network settings. If you install multiple extender systems on the same subnet, you will need to assign a unique IP address to each extender system or configure them for DHCP.
  • Page 26 LongView IP KVM Extenders Installer/User Guide...

  • Page 27: Chapter 3: Operations

    Operations Overview Operating a target computer through the LongView IP KVM extender system is no different than working directly connected to your target computer. All peripherals operate as if directly connected, even though the target computer is located at a distance.

  • Page 28: Accessing The System

    Transmit/receive activity Accessing the System A LongView IP KVM user station will automatically initiate a connection with the target computer. A series of messages will be displayed on the screen to inform you of the progress of the connection. You will be able to interact with the target computer as if it were located at your desk.

  • Page 29: Configuring Networking Parameters Using The Osd

    Chapter 3: Operations Click the Rcvr radio button to view the system information for your user station. Figure 3.1: User Station Connected to Transmitter -or- Click the Trans radio button to view the system information for your transmitter. NOTE: If there is no transmitter connected, the Trans radio button option will display as No Target Configuring networking parameters using the OSD The OSD enables you to set the IP address, Netmask and Default gateway for the user station and the transmitter that is connected.

  • Page 30: Setting The Osd Timeout

    LongView® IP KVM Extenders Installer/User Guide To change networking information for the user station and transmitter: Press and select the Net tab to configure network parameters for your LongView Print Screen IP KVM user station or transmitter. Figure 3.2: Network Config Menu (Receiver) To change the user station network configuration, select Rcvr from the Network Config menu and fill out the desired information.

  • Page 31: The Serial Menu

    You can access the serial menu via the serial port on the back of the user station. All terminal ® commands are executed through a terminal or computer running HyperTerminal emulation software or equivalent. By default, two passwords are required to access the LongView IP KVM user station...

  • Page 32: Navigating The Serial Menu

    To access the serial menu: Connect one end of the serial cable to the serial port on the back of the LongView IP KVM user station. Connect the other end of the serial cable to the serial port of your computer.
  • Page 33 Chapter 3: Operations NOTE: It is recommended that you configure the network settings for the transmitter before you configure the network settings for the LongView IP KVM user station. To configure network settings for the transmitter: Press to display the serial menu. The Appliance Selection Menu displays.
  • Page 34 LongView® IP KVM Extenders Installer/User Guide Press to select the Transmitter Network Config option and press Enter Figure 3.6: Transmitter Network Configuration Menu Press to select the Transmitter IP Address option and press Enter Type a valid IP address and press...
  • Page 35 Chapter 3: Operations Type the password and press . The Receiver Main Menu will appear. Enter Figure 3.7: Receiver Main Menu To access the Network Configuration Menu: Press to select the Network Configuration option and press . The Network Enter Configuration Menu appears.
  • Page 36 . The LongView IP KVM user station will now automatically reset to apply the new Enter network configuration. You will be automatically returned to the Receiver Main Menu.
  • Page 37 Chapter 3: Operations To configure the network settings for the user station: Press to select the Receiver Network Config option in the Network Configuration Menu and press Enter Figure 3.11: Receiver Network Configuration Menu NOTE: The reset option in the Receiver Network Configuration Menu applies only to network settings. Press to select the Receiver IP Address option and press Enter...

  • Page 38: Detecting A Transmitter Ip Address

    NOTE: Changes to network configurations are applied only after you exit the Network Configuration Menu. The LongView IP KVM user station will now automatically reset to apply the new network configuration. During reset, the LongView IP KVM user station will drop its connection to the transmitter.

  • Page 39: Authentication

    Enter Turn on the transmitter. The LongView IP KVM user station will detect and save the IP address of the connected transmitter. The Transmitter IP Configuration Menu will refresh, and the current IP address of the connected Transmitter will be displayed beside menu option 1.
  • Page 40 The code is a 16 character hex sequence. The serial menu will also prompt you to enter a Key. Contact Avocent Technical Support to obtain the Key. In the serial menu at the Key prompt, type the new 16 character hex sequence provided by Avocent Technical Support.

  • Page 41: Flash Upgrading Your Longview Ip Kvm Extender System

    Enter Flash Upgrading your LongView IP KVM Extender System You can Flash upgrade your LongView IP KVM user station and transmitter using either XMODEM or HTTP. The LongView IP KVM user station and transmitter are upgraded separately using individual upgrade files available from Avocent. For optimum system performance, keep your firmware versions current.
  • Page 42 When the transfer has completed, a message will display stating Firmware update successful. Resetting Appliance. During reset the transmitter will drop the connection to the LongView IP KVM user station. A second system message will appear that states: Connection to the transmitter is lost.
  • Page 43 When the transfer has completed, a message will display stating Firmware update successful. Resetting Appliance. During reset the transmitter will drop the connection to the LongView IP KVM user station. A second system message will appear that states: Connection to the Transmitter is lost.

  • Page 44: Restoring Factory Default Settings

    LongView® IP KVM Extenders Installer/User Guide NOTE: If the LongView IP KVM user station determines that the upgrade file is invalid, the LongView IP KVM user station cancels the upgrade and maintains the previous firmware version. A message will display indicating that the firmware upgrade has failed.

  • Page 45: Resetting The Longview Ip Kvm Extender System

    Main Menu. The connection to the will be automatically restored. Viewing System Information The serial menu enables you to display the firmware release and details of the LongView IP KVM user station and of the transmitter.
  • Page 46 LongView® IP KVM Extenders Installer/User Guide Press to access the Appliance Information menu and press Enter Figure 3.18: Appliance Information Menu Press to access the Receiver Appliance Information Menu and press . Values on the Enter Receiver Appliance Information Menu are read-only.

  • Page 47: Configuring Video Input Settings

    (VGA) from the target computer to your monitor. The LVIPDH-R user station is capable of transmitting DVI only from the target computer to your analog or digital monitor. The LongView IP KVM extender system will normally operate well when set on its default settings. The LVIP-R user station needs the transmitter to be set for the dedicated video type to operate correctly.

  • Page 48: Preferred Monitor Resolutions (Edid Preferred Timing)

    LongView® IP KVM Extenders Installer/User Guide Press to access the Target Video Menu and press Enter Figure 3.21: Transmitter Target Video Menu Press to select DVI Normal and press Enter Configure video input settings as appropriate. Type (zero) and press to save your changes and exit the menu.

  • Page 49: Session Retry Settings

    The LongView IP KVM user station is designed to automatically establish a connection between the LongView IP KVM user station and the target computer. By default, if the LongView IP KVM user station cannot immediately establish a connection with the target computer it will retry once per second until a connection is successfully established.

  • Page 50: Configuring The Osd Hotkey Sequence

    LongView® IP KVM Extenders Installer/User Guide To access the Session Retry Menu: Press to display the serial menu. Enter Press to access the Receiver Main menu and press . If the password option is enabled, Enter you will be prompted for a password.

  • Page 51: Osd Inactivity Time-Out

    Chapter 3: Operations Press to access the Console Settings Menu. Your currently selected OSD hotkey sequence is displayed beside menu item 1. Figure 3.25: Receiver Console Settings Menu Press to access the OSD Hotkey Menu and press . The OSD Hotkey Menu will appear. Enter This menu shows you the hotkey sequences that you can choose from.

  • Page 52: Audio Performance Settings

    LongView® IP KVM Extenders Installer/User Guide Using the serial menu, you can disable the OSD time-out or change the time-out period to any value between zero minutes and 10 hours. Setting the time-out period to zero means that the OSD will not time out.
  • Page 53 (zero) and press . The unit resets Enter after you press Enter To change the audio performance setting for the LongView IP KVM user station: From the serial menu, press to access the Receiver Main Menu and press . If the Enter password option is enabled, you will be prompted for a password.

  • Page 54: Display Power Saving Mode

    LongView® IP KVM Extenders Installer/User Guide Press to access the Audio Performance Menu and press . This menu shows you the Enter audio settings that you can choose from. The current setting is indicated by an asterisk. Figure 3.29: Receiver Audio Performance Menu Type the number that corresponds to the audio setting you wish to apply and press Enter.
  • Page 55 Chapter 3: Operations Press to choose Display Power Saving Mode, then press . The Display Power Saving Enter Mode Menu will appear. Figure 3.30: Display Power Saving Mode Menu Enter the number representing the desired mode from the menu. To confirm your selection and exit the screen, type (zero) and press Enter...
  • Page 56 LongView® IP KVM Extenders Installer/User Guide...

  • Page 57: Chapter 4: Share Mode

    Share Mode allows multiple users (up to eight user stations per transmitter) to share the audio and video of a target computer over the network and arbitrate for control of that computer. LongView IP KVM user stations and transmitters configured for Share Mode and for non-Share Mode can co- exist on the same network.

  • Page 58: Using Share Mode

    Enter Network requirements Using the LongView IP KVM extender system in Share Mode requires IGMP protocol version 2 or higher network capabilities. In addition, all Ethernet switches to which the LongView IP KVM user stations and transmitters are connected must be capable of observing the IGMP traffic in order to determine which units to communicate with (IGMP snooping).
  • Page 59 Chapter 4: Share Mode To enable Share Mode on the transmitter: From the user station’s serial menu, press to access the Transmitter Main Menu and press . If the password option is enabled, you will be prompted for a password. Enter Press to access the Console Settings Menu and press...
  • Page 60 LongView® IP KVM Extenders Installer/User Guide...

  • Page 61: Chapter 5: Advanced Operations

    The LongView IP KVM extender system features a Simple ASCII Manger Interface (SAMI) that allows you to have limited control over your LongView IP KVM transmitters and user stations via an ASCII-based protocol delivered via TCP. The password protected SAMI is enabled over the serial port on your LongView IP KVM extender system.
  • Page 62 LongView® IP KVM Extenders Installer/User Guide Table 5.1: SAMI Parameters and Descriptions Parameter Description Type Example password The password initiates a management session. use password Once the session is initiated, any other commands may be used. The session will close sessionpassword resp when the time-out expires.
  • Page 63 Chapter 5: Advanced Operations From the Transmitter Main Menu, press to access the Console Settings Menu. Enter Press to access the SAMI Menu for the user station. Enter -or- Press to access the SAMI Menu for the transmitter. Enter The Simple ASCII Management (SAMI) Menu will appear and show you the editable SAMI settings, current port numbers and SAMI time-out settings.
  • Page 64 LongView® IP KVM Extenders Installer/User Guide Enter the command (the response should be resp ipaddr 192.168.13.7). get ipaddr NOTE: In this example, the IP address of the managed unit is 192.168.13.7. NOTE: Before a changed IP address, gateway or subnet address becomes active, the use reset command has to be entered.

  • Page 65: Appendices

    APP ENDICE S Appendices Appendix A: Technical Specifications NOTE: During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications Network Ethernet Standard Ethernet II...
  • Page 66 LongView® IP KVM Extenders Installer/User Guide Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications (Continued) Three-wire serial interface: RX, TX, GND via 16450-compatible Type UART Connectors 9-pin D-Shell (DB9) Dimensions H x W x D 28 x 210 x 140 mm (1.10 x 8.27 x 5.51 in) 0.95 Kg (2.09 lb)
  • Page 67 Smart card readers Digital sign pads Joysticks NOTE: Check with your Avocent representative for the latest list of devices that have been tested and verified on the LongView IP KVM extender system. Video Performance Video Resolution 640 x 350 @ 85 Hz...
  • Page 68 LongView® IP KVM Extenders Installer/User Guide Table A.1: LVIPHR-R and LVIPDH-R User Station Product Specifications (Continued) Safety and EMC Approvals and UL, FCC, cUL, VCCI, C-Tick, CE Markings Table A.2: LVIPDH-T and LVIPHR-T Transmitter Specifications Network Ethernet Standard Ethernet II...
  • Page 69 Appendices Table A.2: LVIPDH-T and LVIPHR-T Transmitter Specifications (Continued) DC-input current rating 1.1 A Operating Temperature 0° to 35° Celsius (32° to 95° Fahrenheit) Storage Temperature -20° to 60° Celsius (-4° to 140° Fahrenheit) Transit Temperature -30° to 60° Celsius (-22° to 140° Fahrenheit) Operating Humidity 10 to 90% noncondensing Storage Humidity...
  • Page 70 LongView® IP KVM Extenders Installer/User Guide Table A.3: LVIP-R User Station Product Specifications Network Ethernet Standard Ethernet II IP Port Usage Port 16384 - Video Port 16385 - Audio Port 16386 - Keyboard\Mouse Port 16387 - vMedia Ports 4463, 4464, 4465 - Control...
  • Page 71 Touch screens Pen tablets Mass Storage Devices Smart card readers Digital sign pads Joysticks NOTE: Check with your Avocent representative for the latest list of devices that have been tested and verified on the LongView IP KVM extender system. Video Performance...
  • Page 72 LongView® IP KVM Extenders Installer/User Guide Table A.3: LVIP-R User Station Product Specifications (Continued) Video Resolution 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 720 x 400 @ 70 Hz (85 Hz DVI only)
  • Page 73 Appendices Table A.4: LVIP-T Transmitter Product Specifications Network Ethernet Standard Ethernet II Extension Ports Number Connectors RJ-45 Console Ports Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line-out: 1 Type USB Type A, DVI-I video USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line-out Connectors and mic;...
  • Page 74 LongView® IP KVM Extenders Installer/User Guide Table A.4: LVIP-T Transmitter Product Specifications (Continued) Video Performance 640 x 350 @ 85 Hz 640 x 480 @ 60 Hz, 72 Hz, 75 Hz, 85 Hz 720 x 400 @ 70 Hz (85 Hz DVI only)

  • Page 75: Appendix B: Factory Default Settings

    Appendices Appendix B: Factory Default Settings Table B.1: LongView IP KVM Extender System Factory Defaults LVIP-R, LVIPHR-R and LVIPDH-R User Stations Name RX_<MAC address> IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.0 OSD Hotkey Sequence Print Screen OSD Inactivity Timer...
  • Page 76 LongView® IP KVM Extenders Installer/User Guide Table B.1: LongView IP KVM Extender System Factory Defaults (Continued) LVIP-T, LVIPHR-T and LVIPDH-T Transmitters (continued) Password password Video DVI - Normal Video Performance Bandwidth Management Unlimited Static/DHCP Network Configuration Static...

  • Page 77: Appendix C: Technical Support

    Appendix C: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

  • Page 78: Appendix D: Troubleshooting

    The transmitter has an internal fan. Verify that the fan is functioning. • Turn the LongView IP KVM user station on, then off again. An informational message should appear on the monitor for a brief moment. If the message does not appear, check the monitor by plugging the video cable from the monitor directly into the target computer to verify that the monitor is working and that the target computer is generating active video.
  • Page 79 Ensure that the audio cable is securely plugged into the line-out port of the target computer (should be color-coded green). • Ensure that the speaker cable is securely plugged into the line-out port of the LongView IP KVM user station. •...
  • Page 80 • If the transmitter cannot draw sufficient power from the target computer, obtain an external power supply unit for the transmitter from Avocent. NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one from Avocent.
  • Page 81 Appendices • Verify that the Ethernet network is fully operational. Transmitter disconnected from DHCP server • Attempt to reconnect to DHCP server (new IP address should be visible). • Return to the Network Configuration Menu on the user station. Press for the Transmitter IP Address option and press Enter...
  • Page 82 LongView® IP KVM Extenders Installer/User Guide...

  • Page 83: License Information

    (such licenses referred to as Public Licenses), in particular the software program “mtd”. A machine-readable copy of the source code protected by these Public Licenses is available from Avocent on a medium customarily used for software interchange for a period of three years from date of purchase of this product by contacting Avocent Corporation at www.Avocent.com/support.
  • Page 84 78 LongView® IP KVM Extenders Installer/User Guide You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty;...
  • Page 85 License Information redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
  • Page 86 80 LongView® IP KVM Extenders Installer/User Guide...
  • Page 88 For Technical Support: www.avocent.com/support 590-836-501E...

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