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McAfee® Network Security Platform 6.0
Contacting Technical Support
If you have any questions, contact McAfee for assistance:
Online
Contact McAfee Technical Support http://mysupport.mcafee.com.
Registered customers can obtain up-to-date documentation, technical bulletins, and quick
tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also
resolve technical issues with the online case submit, software downloads, and signature
updates.
Phone
Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7
Technical Support is available for customers with Gold or Platinum service contracts.
Global phone contact numbers can be found at McAfee Contact Information
http://www.mcafee.com/us/about/contact/index.html page.
Note:
your system when opening a ticket with Technical Support. You will be provided with
a user name and password for the online case submission.
Information requested for Troubleshooting
McAfee wants to provide you with the best possible support. When you contact Technical
Support, we will request a variety of information to use to troubleshoot your deployment.
This section describes the information we ask that you have available for troubleshooting.
General information
Special Topics Guide—Sensor High Availability
Special Topics Guide—Virtualization
Special Topics Guide—Denial-of-Service
NTBA Appliance Administrator's Guide
NTBA Monitoring Guide
NTBA Appliance T-200 Quick Start Guide
NTBA Appliance T-500 Quick Start Guide
McAfee requires that you provide your GRANT ID and the serial number of
your GRANT ID. This was provided to you when you purchased the product.
the version number of the Manager software you are using
the version number of the McAfee Network Security Sensor (Sensor) software you are
using
Is this a new or existing issue?
any physical changes made to the environment recently
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Preface
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Table of Contents
Troubleshooting
