Reporting Safety Defects - BMW X5 Owner's Manual

also be aware of any applicable warranty limita‐
tions or exclusions for such country or region. In
such case, please contact Customer Relations
for further information.
Maintenance
Maintain the vehicle regularly to sustain the road
safety, operational reliability and the New Vehi‐
cle Limited Warranty.
Specifications for required maintenance meas‐
ures:
▷ BMW Maintenance system
▷ Service and Warranty Information Booklet
for US models
▷ Warranty and Service Guide Booklet for
Canadian models
If the vehicle is not maintained according to
these specifications, this could result in serious
damage to the vehicle. Such damage is not cov‐
ered by the BMW New Vehicle Limited War‐
ranty.

Reporting safety defects

For US customers
The following only applies to vehicles owned
and operated in the US.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the Na‐
tional Highway Traffic Safety Administration
NHTSA, in addition to notifying BMW of North
America, LLC, P.O. Box 1227, Westwood, New
Jersey 07675-1227, Telephone
1-800-831-1117.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer,
or BMW of North America, LLC.
8
Notes
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To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safe‐
rcar.gov; or write to: Administrator, NHTSA, 400
Seventh Street, SW., Washington, DC 20590.
You can also obtain other information about mo‐
tor vehicle safety from http://www.safercar.gov
For Canadian customers
Canadian customers who wish to report a
safety- related defect to Transport Canada, De‐
fect Investigations and Recalls, may telephone
the toll-free hotline 1-800-333-0510. You can
also obtain other information about motor vehi‐
cle safety from http://www.tc.gc.ca/roadsafety.