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Troubleshooting
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Summary of Contents for Interlogix 30
- Page 1 TruVision DVR 30 User Manual P/N 1068702 • REV C • ISS 20JAN11...
- Page 2 Trademarks and patents GE and the GE monogram are trademarks of General Electric Company. The TruVision DVR 30 name and logo are trademarks of UTC Fire & Security. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
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Page 3: Table Of Contents
Chapter 1 Product introduction 1 Product overview 2 Chapter 2 Installation 3 Installation environment 4 Unpacking the TVR 30 and its accessories 4 HDD capacity 5 Back panel overview 6 Connecting devices to the unit 7 Chapter 3 Operating instructions 9... - Page 4 Factory defaults 87 Menu defaults 88 Network defaults 88 Appendix C Warranty and support 89 Warranty information 90 Contacting support 90 Appendix D KTD-405 keyboard mapping 91 TVR 30 to KTD-405 keyboard mapping 92 Index 93 TruVision DVR 30 User Manual...
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Page 5: Product Introduction
Chapter 1 Product introduction Summary This chapter provides an overview of the TVR 30, including its features and functions. Content Product overview 2 TruVision DVR 30 User Manual... -
Page 6: Product Overview
The TruVision DVR 30 (TVR 30) is an integrated digital video recorder that combines the features of a time-lapse audio/video recorder, a multiplexer, and a video server to create a single security solution. -
Page 7: Installation
This chapter provides information on how to install and connect peripherals to your device. Content Installation environment 4 Unpacking the TVR 30 and its accessories 4 HDD capacity 5 Back panel overview 6 Connecting devices to the unit 7 Connecting required devices 7... -
Page 8: Installation Environment
Extremes of heat or cold beyond the specified operating temperature limits may reduce the life expectancy of the TVR 30. Do not install the TVR 30 on top of other hot equipment. Leave 1.75 inches (44 mm) of space between rack mounted TVR 30 units. -
Page 9: Hdd Capacity
• TruVision DVR 30 Quick Reference Guide • Video player application • Record duration calculator HDD capacity Storage capacity for the TruVision DVR 30 varies depending on the model. Refer to Table 1 below for more information. Table 1: TruVision DVR 10 model types Model... -
Page 10: Back Panel Overview
Chapter 2: Installation Back panel overview Figure 1 below shows the back panel controls and connectors on a typical TruVision DVR 30. Figure 1: TVR 30 back panel Video out Network Attached Storage (NAS) port (This device is currently not supported.) -
Page 11: Connecting Devices To The Unit
Chapter 2: Installation Connecting devices to the unit Use Figure 2 below as a visual guide to connect the various peripherals to the TVR 30. Figure 2: Back panel connection diagram Link/Act FD/Col Power Connect up to two CCTV monitors (main and spot) -
Page 12: Connecting External Devices
When connecting external devices to include as part of the entire system, such as a USB drive or any other USB devices, connect those devices only when the unit displays live view. The TVR 30 recognizes external devices only after the unit has gone through the initialization process. -
Page 13: Operating Instructions
Chapter 3 Operating instructions Summary This chapter describes the how to control and navigate through the TVR 30’s menus and options. Content Control interfaces 10 Controlling the TVR 30 10 Front panel overview 11 Status LEDs 12 Using the mouse 12... -
Page 14: Control Interfaces
Chapter 3: Operating instructions Control interfaces The TVR 30 has three control interfaces: • Built-in interface • Display interface • Web browser interface Built-in interface. The built-in interface is displayed on the monitor output. It consists of a main menu and several dialog screens that let you configure and control the device. -
Page 15: Front Panel Overview
Front panel overview The buttons on the front panel control all TVR 30 functions and set the programmable functions. The LED indicators light up or flash to alert you of various conditions. -
Page 16: Using The Mouse
Using the mouse Use the USB mouse provided with the TVR 30 to carry out the same operations as the front panel and remote control. Connect the mouse to the TVR 30 by plugging the mouse USB connector into one of the USB ports on the front panel. The mouse is immediately operational and the pointer should appear. -
Page 17: Mouse Toolbar
The device is in PTZ mode. The device is playing video forward. The device is fast forwarding video playback. The device is playing back video reverse. The device is fast reversing video playback. Video playback is on pause. TruVision DVR 30 User Manual... - Page 18 Search Displays the Search screen. Archive Lets you archive video. Archives the video being played back while in playback mode. In Live mode, allows you to perform a quick archive. Launches PTZ mode. TruVision DVR 30 User Manual...
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Page 19: Using The Ir Remote Control
Hides the function commands. Using the IR remote control The IR remote control buttons are similar to those on the TVR 30 front panel. You can use the remote control to perform any TVR 30 function. Figure 5: IR remote control... -
Page 20: Controlling Multiple Dvrs With One Remote Control
2. On the remote control, press the DVR ID button, and then press the 1 button. Note: The numeric button depends on the remote ID assigned to the TVR 30. The remote ID assigned is 1 by default. See “Controlling multiple DVRs with one remote control”... -
Page 21: Operating Modes
The built-in interface of the TVR 30 includes a main menu screen with eight command buttons. Each command displays a dialog screen that lets you edit a group of TVR 30 settings. The main menu screen is shown in Figure 6 below. Access to different option screens varies depending on your access privileges. -
Page 22: Main Menu Commands
Use the mouse to select any option or button on the screen. You can also use the directional arrow buttons (Up, Down, Left, or Right) to navigate through the options. Changes to screen settings can be entered in various ways as shown in Table 9 on page 19. TruVision DVR 30 User Manual... -
Page 23: Using The Virtual Keyboard
The virtual keyboard allows you to enter a full range of alphanumeric characters, such as camera name, through a virtual keyboard as shown in Figure 8 on page 20. The virtual keyboard automatically displays when entering values in an edit box field. TruVision DVR 30 User Manual... -
Page 24: Exiting The Main Menu
4. When finished, click OK on the virtual keyboard to close the keyboard. Exiting the main menu Click Esc on the mouse toolbar (or right-click) or press Esc on the front panel or remote control to exit the main menu and return to live mode. TruVision DVR 30 User Manual... - Page 25 Chapter 3: Operating instructions TruVision DVR 30 User Manual...
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Page 27: Basic Operation
Chapter 4 Basic operation Summary This chapter describes the basic operation of the TVR 30 such as how to turn on the unit, log on, control a PTZ camera, play back video, and archive recorded video files. Content Turning on the TVR 30 24... -
Page 28: Turning On The Tvr 30
Chapter 4: Basic operation Turning on the TVR 30 Before turning the TVR 30 power on, connect at least one monitor to the main video out or the VGA interface. Otherwise, you will not be able to see the user interface and operate the device. -
Page 29: Viewing In Full Screen
• Search • Archive • PTZ • Playback • Escape • Hide Panel Viewing in full screen Press a numeric button to switch to the corresponding camera display. For example, press 2 to view camera 2. TruVision DVR 30 User Manual... -
Page 30: Spot Monitor
Press and hold a numeric button for two seconds to display the corresponding camera in full screen. Additionally, press and hold the SEQ button (on the front panel or remote control) to initiate sequence mode on the spot monitor. Alternatively, click TruVision DVR 30 User Manual... -
Page 31: Logging On
5. Click Confirm to enter the main menu. Controlling a PTZ camera PTZ mode lets you to control the PTZ operation of the cameras using a TVR 30 PTZ interface. You can control PTZ cameras using the buttons on the front panel and IR remote control or by using the PTZ control icons on the mouse toolbar. -
Page 32: Accessing Ptz Mode
Chapter 4: Basic operation Note: The TVR 30’s support for Digiplex (GE RS-422) is limited. As a result, you may not be able to control Digiplex domes with a multiplexer unless the camera’s output connects to the input of a keypad. -
Page 33: Calling Up A Preset Ptz Point
3. Click the Preset icon (or press 1 on the front panel or remote control) to access the Set/Go Preset function as shown in the figure below. 4. Enter a preset number. 5. Click Go Preset. The selected camera adjusts to the settings of that preset number. TruVision DVR 30 User Manual... -
Page 34: Playing Back Video
The TVR 30 plays back recorded video from the selected camera starting from the last recorded minute in live mode. Searching video for playback The TVR 30 lets you search and play back recorded video based on the following search criteria: • Date and time •... - Page 35 To search for recorded video using the Calendar Mode: 1. Click Search to display the Search screen. 2. Click Calendar Mode. The Calendar Mode screen displays as shown in the figure below. 3. Select a date from the Calendar. TruVision DVR 30 User Manual...
- Page 36 4. Click an event from the Event List to play video. Searching for recorded video by POS text The TVR 30 lets you to search for video based on text data from a point-of-sale (POS) device connected to the unit. You can search using any of these methods: •...
- Page 37 4. Click POS Search Result to display your search results. 5. Click a search result to play back the resulting video. Note: Make sure the Transaction Overlay (POS) box in the Display screen is set to include playback. TruVision DVR 30 User Manual...
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Page 38: Playback Controls
Press once to play video 1x, twice for 2x, etc. Speeds include: 1x, 2x, 4x, 8x, 16x, and 32x. When video is paused, use the left or right button to jump back to the previous frame or forward to the next frame. TruVision DVR 30 User Manual... -
Page 39: Archiving Recorded Files
If using a digital video disc (DVD), insert the disc into the DVD drive. If both media are found in the TVR 30, the USB device takes precedence over the DVD. 2. Press the Archive button on the front panel or the remote control. The Quick Archive hint screen displays as shown in the figure below. -
Page 40: Using The Archive Screen In Live Mode
If using a digital video disc (DVD), insert the disc into the DVD drive. If both media are found in the TVR 30, the USB device takes precedence over the DVD. 2. Press the Archive button on the front panel, or remote control, or click Archive in the mouse toolbar. -
Page 41: Archiving A Video Segment In Playback Mode
To mark and archive a video segment: 1. Play back recorded video. See “Playing back video” on page 30 for more information. 2. Press Archive to mark the start time of the video segment you want to archive. 3. Press Archive again to mark the end time of the video segment you want to archive. -
Page 42: Using The Dvr Player
Chapter 4: Basic operation Using the DVR player Use the DVR player to view video clips archived from the TVR 30 on any PC. The DVR player is automatically included when archiving data from the device. When you insert the backup media into the PC, the DVR player automatically runs. -
Page 43: Logging Off
• Automatically log off from live or menu mode when no buttons are pressed for five minutes Turning off the TVR 30 To avoiding potentially damaging the TVR 30, use the proper method to turn off the unit. To turn off or restart the unit: 1. -
Page 45: Using The Web Browser
Using the mouse to zoom in or out 45 Live dual streaming 45 Bandwidth throttle management 46 Controlling a PTZ camera in the Web browser 46 Exporting Video Clips 47 To play the clip 48 TruVision DVR 30 User Manual... -
Page 46: Overview
TVR 30 functions. To access the TVR 30, open a Web browser and enter the IP address assigned to the TVR 30 as a Web address. In the log on screen, enter the default user ID and password. -
Page 47: Windows Vista And 7 Users
Internet Explorer for Windows Vista and Windows 7 operating systems have increased security measures to protect your PC from any malicious software being installed. When using the TVR 30 Web browser interface, you can install ActiveX controls to connect and view video using Internet Explorer. However, you cannot download data, such as video, images, and the DVR player due to the increased security measure. -
Page 48: Browser Connections
9. Connect to the TVR 30 for full browser functionality. Browser connections The Web browser interface lets you connect to the TVR 30 up to five times simultaneously. With each connection, you can view up to 16 cameras (streams). You can only view video from one camera for any additional connection to the device. -
Page 49: Searching And Playing Recorded Video
Bandwidth Control Switch button (shown in Figure 19 on page 46) in the Web browser interface and select the appropriate bandwidth setting to enable dual streaming. Predefined bandwidth settings (for the second stream) in the browser include: • 768 kbps • 576 kbps • 384 kbps • 192 kbps TruVision DVR 30 User Manual... -
Page 50: Bandwidth Throttle Management
DVR to a client. This function is helpful for networks that have predefined bandwidth limits. This feature lets you control the TVR 30 in a network-sensitive environment and prohibits the TVR 30 from sending a large amount of network data that can potentially disrupt the network. -
Page 51: Exporting Video Clips
DVR 7. Open the DVR Player folder and make sure that the .drv file is there. You can place multiple .drv files there if you wish. TruVision DVR 30 User Manual... -
Page 52: To Play The Clip
4. Click “Open”, select the CD drive and the DVR Player folder, click OK, you will see your clip highlighted in the window. 5. Click playback, then OK in the next window. The clip begins to play, you can double click it to make it full screen. TruVision DVR 30 User Manual... -
Page 53: Chapter 6 Advanced Setup
Chapter 6 Advanced setup Summary This chapter covers the advanced setup of your TVR 30. Advanced setup lets you define your users and access privileges, specify display options, and network configuration. Only users with appropriate access privileges can define and modify advanced configurations. - Page 54 E-mail settings 66 DDNS settings 68 UPnP 68 Display settings 68 Display format 69 Camera title display 69 Unit name display 69 Dwell time 70 Sequence order 70 Event display 70 POS transaction display 71 TruVision DVR 30 User Manual...
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Page 55: Managing Users
Only the system administrator can customize a user. Customizing a user includes changing the user name, password, and access privileges on the User screen (shown in Figure 22 on page 52). All seven standard users can be customized for the TVR 30. TruVision DVR 30 User Manual... - Page 56 6. Click Mod in the Password box to display the virtual keyboard as shown in the figure below. 7. Enter a new password for the account. Note: You can only enter numerals for passwords. 8. Click OK to return to the User screen. TruVision DVR 30 User Manual...
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Page 57: Enabling Password
The Privileges screen (shown in Figure 23 on page 54) lets you assign access levels to various functions or privileges of the TVR 30. Access levels range from level 1 (lowest) to level 8 (highest). Additionally, setting an access level to "Anyone" allows anyone to access the function, regardless of their assigned access privileges. -
Page 58: Configuring Cameras
2. Click the Privileges Setup button to display the Privileges screen. The Privileges screen displays a list of all privileges or operating functions for the TVR 30 and the current access level of each. 3. Select an access level for each of the privilege using the drop-down list. -
Page 59: Motion Detection Alarm
The TVR 30 can be configured to display an on-screen alert icon and sound an alarm tone. The TVR 30 lets you define the area on screen where the motion is detected, the level of sensitivity to motion, the schedule, and the target size. -
Page 60: Assigning Ptz Protocol
1. Click Cameras on the main menu to display the Cameras screen. 2. Click the PTZ Setup button to display the PTZ Setup screen. 3. Select a protocol in the PTZ Protocol box. Available protocol values include: TruVision DVR 30 User Manual... -
Page 61: Adjusting Video Image
Adjust the video image’s brightness, contrast, saturation, and hue by selecting a level in the corresponding box. 4. If video is going to be looped out of the device, set the Termination option to Off to avoid a double terminated video signal. TruVision DVR 30 User Manual... -
Page 62: Assigning A Camera Name
Chapter 6: Advanced setup Covert Camera When a password is enabled on the TVR 30, the Covert Camera option will be made available. When Covert Camera is selected for the camera, the camera's video will not be viewed on the Main Monitor, Spot Monitor, or Browser, and cannot be archived if the user does not have the proper privileges (see Table 12 on page 53). -
Page 63: Defining A Recording Schedule
2. Click Scheduling Setup to display the Scheduling screen. 3. Select the daytime range using the Daytime Begin and Daytime End boxes. 4. Select the nighttime range using the Nighttime Begin and Nighttime End boxes. TruVision DVR 30 User Manual... -
Page 64: Configuring Recording Compression
The Rec Wizard screen (show in Figure 28 on page 61) provides a faster method of determining the recording resolution and quality based on the number of recording days and the recording schedule. Alternatively, you can select the recording resolution and quality to determine the recording schedule. TruVision DVR 30 User Manual... -
Page 65: Expert Modes
The Expert Modes screen (shown in Figure 29 on page 62) lets you customize the resolution and recording quality based on the schedule and event conditions on a per camera basis. You can set the resolution and recording quality in normal and event conditions based on the recording schedule. TruVision DVR 30 User Manual... -
Page 66: Alarm Settings
Use the Event FPS and Event Quality boxes to select the recording resolution and quality under event conditions. Alarm settings Use the Alarms screen (shown in Figure 30 on page 63) to define how the TVR 30 handles alarms. Configurable settings include: • Remote alert •... -
Page 67: Configuring Remote Alert
Configuring remote alert The TVR 30 can send alarm notifications to a remote PC using compatible monitoring software. Use the Remote Alert screen to define settings that allow the TVR 30 to communicate with the remote PC and to enable this feature. -
Page 68: Camera Alarm Settings
Network settings Accessing the TVR 30 remotely through a network requires that you define certain network settings. Use the Network screen (shown in Figure 31 on page 65) to define the network settings of the TVR 30, including: •... -
Page 69: Ethernet Settings
Figure 32: Ethernet Setting screen To define Ethernet settings: 1. Click Network on the main menu to display the Network screen. 2. Click Ethernet Setting Setup to display the Ethernet Setting screen. 3. Select an Ethernet type. TruVision DVR 30 User Manual... -
Page 70: Advanced Ip Settings
For more information in Bandwidth Throttle Management, see “Bandwidth throttle management” on page 46. E-mail settings The TVR 30 has the option to send e-mail notifications of alarm events through the network. Use the Email Setting screen (shown in Figure 33 on page 67) to configure the e-mail settings. - Page 71 If this option is enabled, any motion, video loss, or alarm events will trigger an e-mail notification of these events. 10. Select On in the Event Attachment to allow attachments in the e-mail notification. Attachments will be an .avi video clip of the event. TruVision DVR 30 User Manual...
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Page 72: Ddns Settings
6. In the Submit/Update box, select Yes to submit the DDNS information through the network. UPnP If enabled, the UPnP function (Universal Plug and Play) lets a PC connect to the TVR 30 using the same local area network. To enable this function, select On in the UPnP box in the Network screen. -
Page 73: Display Format
Unit name display Select Yes in the Show DVR Name box to display the unit’s name on-screen. VGA Resolution Select from: • 800 x 600 • 1024 x 768 • 1280 x 1024 • 720P TruVision DVR 30 User Manual... -
Page 74: Dwell Time
Dwell Time box. Select a dwell time for the spot monitor in the Spot Dwell Time box. Sequence order The TVR 30 lets you configure the order of the cameras displayed in sequence mode for both the main monitor and the spot monitor. -
Page 75: Pos Transaction Display
Chapter 6: Advanced setup POS transaction display Select an option in the Transaction Overlay box to configure the format of POS transactions displayed on-screen. TruVision DVR 30 User Manual... - Page 76 Chapter 6: Advanced setup TruVision DVR 30 User Manual...
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Page 77: Chapter 7 System Settings
System settings Summary This chapter covers how to configure the system settings of your TVR 30. System settings lets you define the system date and time, unit name, RS-485 and RS-232 settings, upgrade, and hard drive settings. Only users with appropriate access privileges can define and modify advanced configurations. -
Page 78: Overview
• Firmware upgrade • Hard drive setting • Storing and uploading configuration settings • System log • Shutting down the device Click System on the main menu to access the System screen. Figure 35: System screen TruVision DVR 30 User Manual... -
Page 79: System Date And Time
Chapter 7: System settings System date and time Configure the TVR 30 system date and time in the Date/Time screen. This screen also lets you enable Daylight Saving Time (DST) and format the date and time displayed on-screen. To configure the system date and time: 1. -
Page 80: Audio And Remote
RS-232 settings Use the Device Setting screen to define settings for the serial port. This port is used to connect point-of-sale (POS) devices to the TVR 30. To access the RS-232 Setting screen, click RS-232 Setting on the System screen. -
Page 81: Importing And Exporting Configuration Settings
Importing and exporting configuration settings Use the Configuration screen to import or export configuration settings. Click Export Config to export the TVR 30’s configuration settings into a configuration file. Click Import Config to import configuration settings from a file. This screen also lets you restore the TVR 30 settings to factory defaults. - Page 82 Change day schedule start time DayEtime Change day schedule end time NigStime Change night schedule start time NigEtime Change night schedule end time WkdStime Change weekend schedule start time WkdEtime Change weekend schedule end time TruVision DVR 30 User Manual...
- Page 83 Scandisk was performed FAILSCAN INTDEVXX [1] Scandisk failed DESELFMT INTDEVXX [1] Drive formatted PASSSCAN INTDEVXX [1] Scandisk fixed file system errors [1] The XX represents the SATA port number that the Hard Drive is connected to. TruVision DVR 30 User Manual...
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Page 84: Upgrading The Firmware
Click Upgrade Firmware to upgrade the firmware through a USB flash drive. Click Firmware Download to connect the device to a network and download the upgrade file. 4. Click Upgrade at the prompt to reboot the TVR 30 and begin the upgrade process. TruVision DVR 30 User Manual... -
Page 85: Appendix A Specifications And Troubleshooting
Appendix A Specifications and Troubleshooting Summary This appendix provides specifications and troubleshooting information for the TVR 30. Content Product specifications 82 HDMI Compatibility List 83 HDMI Incompatibility List 84 Battery removal 84 Troubleshooting 84 Scandisk 84 TruVision DVR 30 User Manual... -
Page 86: Product Specifications
Relative humidity 10% to 90% Dimensions (W x H x D) 17.3 x 3.54 x 16.3 in (440 x 90 x 413 mm) Weight Approx. 15.42 lb. (7 kg) with 1 HDD and DVD-RW drive TruVision DVR 30 User Manual... -
Page 87: Hdmi Compatibility List
Samsung LN32A550P1R Sony Bravia KDL-40S4100 Sony KLV-32U300A Sony KLV-40W300A ViewSonic VX2433WM * Other monitors may have beeen added to the list since the release date of the manual. Call Technical support for the current listing. TruVision DVR 30 User Manual... -
Page 88: Hdmi Incompatibility List
ViewSonic VT2230 Battery removal The TVR 30 unit contains one 3 V Lithium battery. This battery can only be removed by a recycling or service technician. The remote control comes with two AAA alkaline batteries. To remove the remote control batteries: 1. - Page 89 Appendix A: Specifications and Troubleshooting The System Log on the TVR 30 will provide information of when Scandisk was ran. Please note if you see "PASSSCAN" message frequently please note this maybe a symptom of the hard drive failing. You should archive your video data and replace the hard drive(s).
- Page 90 Appendix A: Specifications and Troubleshooting TruVision DVR 30 User Manual...
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Page 91: Appendix B Factory Defaults
Appendix B Factory defaults Summary This appendix provides the TVR 30’S factory defaults. Content Menu defaults 88 Network defaults 88 TruVision DVR 30 User Manual... -
Page 92: Menu Defaults
Menu defaults Function Setting Date format M/D/Y Time format 12 HR Normal record speed 30 frames per second (NTSC), 25 frames per second (PAL) at CIF Record quality/FPS Normal Quality Menu timeout 5 minutes Video standard NTSC Disk overwrite mode... -
Page 93: Appendix C Warranty And Support
Appendix C Warranty and support Summary This appendix provides information on warranty and support for the TVR 30. Content Warranty information 90 Contacting support 90 TruVision DVR 30 User Manual... -
Page 94: Warranty Information
Appendix C: Warranty and support Warranty information The warranty period for the TVR 30 is three years from the date of delivery. Contacting support For help installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, contact us during business hours (Monday through Friday, excluding holidays). -
Page 95: Appendix D Ktd-405 Keyboard Mapping
Appendix D KTD-405 keyboard mapping Summary This appendix provides information on how to operate the TVR 30 using the KTD-405 keyboard. Content TVR 30 to KTD-405 keyboard mapping 92 TruVision DVR 30 User Manual... -
Page 96: Tvr 30 To Ktd-405 Keyboard Mapping
Appendix D: KTD-405 keyboard mapping TVR 30 to KTD-405 keyboard mapping TVR 30 KTD-405 Joystick up or hold Esc, and then press the Up Arrow Down Joystick down or hold Esc, and then press the Down Arrow Left Joystick left or hold Esc, and then press the Left Arrow... -
Page 97: Index
35 viewing in full screen, 25 viewing in multiscreen, 26 logging out, 39 back panel overview, 6 basic operation turning on the TVR 30, 24 main menu navigating through dialog screens, 18 main menu commands, 18 mouse toolbar, 13 cameras... - Page 98 Daylight Saving Time, 75 hard drive settings, 76 RS-232 settings, 76 RS-485 settings, 76 system date and time, 75 turning off the TVR 30, 39 upgrading the firmware, 80 users customizing a user, 51 defining access privileges, 53 enabling password, 53...