Reset/Encrypt Button Problems - ZyXEL Communications PLA4211 User Manual

Your powerline adapters may be placed close to electrical devices such as electrical insect-killers
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which produce radio waves. These may interfere with the powerline signals. Move the adapters
further away from such electrical devices.
Your wiring may be old and/or low quality or with a long wiring path.
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6.5 RESET/ENCRYPT Button Problems

This section applies only to PLA4211s with the RESET/ENCRYPT button.
The HomePlug light is already on, but I haven't pressed the RESET/ENCRYPT button yet.
Your device has already connected to another powerline device. Press the RESET/ENCRYPT
button for 5 to 8 seconds to release the connection.
The POWER light does not blink when I press the RESET/ENCRYPT button.
• Check the device is on.
• Press the RESET/ENCRYPT button again, making certain you have pressed the button for 0.5 to
3 seconds.
• The POWER light on some powerline devices do not blink as part of the ENCRYPT process. Check
your powerline device is a PLA4211.
• For PLA4211, you cannot use the RESET/ENCRYPT button when it is in Low Power mode.
Connect the PLA4211 to a computer/router then try again.
The POWER light blinks two times quickly then pauses, before repeating.
The ENCRYPT process has failed. Press the RESET/ENCRYPT button on both devices for 5 to 8
seconds, then try to reconnect.
The POWER lights on both devices blink when I press the RESET/ENCRYPT buttons, but the
HomePlug light does not turn on.
• Ensure you have pressed the RESET/ENCRYPT button on both devices.
• Wait for about a minute while the devices set up a connection.
• If that does not work, try again with both devices connected to a power strip next to each other.
If they now connect, then the devices were not on the same electrical circuit before.
PLA4211 User's Guide
Chapter 6 LEDs and Troubleshooting
45