Guarantee; Fault Or Breakdown - Bosch External System 12/18 Users Instructions And Customer Care Manual

7

Guarantee

7.1

Fault or breakdown

This boiler is supported in mainland UK by Worcester, Bosch
Group, part of Bosch Thermotechnology Ltd.
Specialist trained, Worcester, Bosch Group Service Engineers
are available to attend in the unlikely event that a breakdown
occurs on this boiler.
No charge will be made for parts and/or labour providing:
▶ A boiler fault is found and the boiler has been installed
within the guarantee period.
Reasonable evidence of this must be supplied on request
If the boiler fails to give complete satisfaction, please
check the following points before calling for a service
engineer:
1. Oil level in the tank
2. Power to the boiler
3. All control settings
A call-out charge will be made where:
▶ The boiler has been installed for longer than the guarantee
period. OR
▶ Our Field Service Engineer finds no fault with the boiler
(see Note). OR
▶ Evidence cannot be provided that the first year service
inspection has been carried out.
(i.e. an entry in the service interval record found at the rear
of the boiler installation and servicing manual). OR
▶ The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Bosch Thermotechnology Ltd.
NO BOILER FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good understanding of
the operation of your boiler. In the case of a suspected fault,
refer to the fault finding section of this guide.
If in doubt contact our Technical Support
In the event of an boiler fault or breakdown please contact our
Service Department. Your service administrator will arrange
for an Engineer to call with the minimum of delay. Under normal
circumstances this will be from 1 to 3 working days (excluding
weekends) for priority breakdown situations (no hot water
and/or heating).
Invoices for attendance and repair work carried out on this
boiler by any third party will not be accepted.
Danesmoor External & External System– 6 720 809 792 (2013/10)
Boiler data label
The data label [1] can be found on the inside of the right hand
side panel.
To access first remove the front panel:
▶ Unscrew the two screws on the bottom of the front panel
using the tool provided. The panel will drop down and can
be carefully removed.
To replace front panel:
▶ Push the front panel up behind the top panel, push in and
secure in place with the screws.
(You can record this information on the inside back cover of
this manual.)
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Guarantee
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