Before You Call For Service - GE JBP49 Owner's Manual

Before you call for service...

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units not
functioning properly
Cooktop feels hot
Food does not bake
or roast properly
Food does not
broil properly
24
Possible Causes
The surface units are
not plugged in solidly.
The surface unit
controls improperly set.
The drip pans are
not set securely in
the cooktop.
Large pans hold heat
close to the cooktop.
The oven vent
is blocked.
Oven controls
improperly set.
Shelf position is incorrect
or the shelf is not level.
Incorrect cookware
or cookware of improper
size being used.
Oven thermostat needs
adjustment.
Door not open to the
broil stop position
as recommended.
Oven controls
improperly set.
Improper shelf position
being used.
Cookware not suited
for broiling.
In some areas the power
(voltage) may be low.
What To Do
• With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
• Check to see the correct control is set for the surface
unit you are using.
• With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
• Choose a pan that matches the size of the surface
unit you are using.
• Pans on the right rear surface unit block air flow
from the oven vent and cause the cooktop to get hot.
• See the Using the oven section.
• See the Using the oven section.
• See the Using the oven section.
• See the Adjust the oven thermostat—Do it yourself!
section.
• See the Using the oven section.
• Make sure you touch the BROIL HI/LO pad.
• See the Broiling Guide.
• For best results, use a pan designed for broiling.
• Preheat the broil element for 10 minutes.
• Broil for the longest period of time recommended
in the Broiling Guide.