HP NetServer AA 4000 Using page 3

for example . . .
providing
complete intelligent
manageability
hp's support
offerings
flexible
configurations
To understand the flexibility this arrangement offers, consider the example of a customer
managing 25 distributed HP Netserver AA Solutions at a variety of remote locations. In
the event of a server or site failure, the administrator is notified and gains access to
information provided by the HP management tools. There is no interruption of service
when any one server—or even one half of an entire array—fails, since the other half of
the array continues to function, "masking" users from the other half's failure. Since the
array is still functioning but in a vulnerable state, the administrator is able to make a
conscious decision to deploy a field engineer immediately or wait for a regularly
scheduled maintenance visit.
Standard, Windows-based environment means the solution is easy to use.
Status of all HP Netserver AA Solution components can be viewed and monitored.
HP Netserver AA Solution components are configurable.
Configuration utility and Windows NT and Windows 2000 administration tools are
included.
In addition to intelligent manageability, the highest level of reactive hardware and
software support has been integrated into the HP Netserver AA 6200 Solution. Plus, HP
offers a range of support services with options to suit a variety of requirements:
integrated solution support
hp call-to-repair commitment on
all four hp netservers within the
solution
24×7 phone support for
software, Windows NT, and
Windows 2000
immediate access to highly
trained, Microsoft-certified and
aa resolution engineers
fast path critical issue escalation
management to marathon and
Microsoft Virtual Labs
timed-based commitments for
patches
The HP Netserver AA 6200 Solution supports the data center. For mission critical support,
the Solution includes Hardware Call-to-Repair and Priority Recovery support services.
The HP Netserver AA 6200 Solution central site configurations consist of four
data center
HP Netserver systems and one HP Surestore Taperack, all in a single 2.0-meter
configuration
rack. Optimized for the data center and supporting large amounts of external
storage, central site configurations include 24×7 hardware and software phone
support.
hardware
Hardware 6-hour call-to-repair commitment for all four HP Netservers.
call-to-repair
standard recovery:
Standard software recovery for the HP Netserver AA Solution is HP's highest
one year
reactive software support for Windows NT, Windows 2000, and the HP Netserver
AA Solution (excludes BackOffice).
available services for Windows NT and
Windows 2000
priority software recovery for BackOffice
priority management
servicepack review
change planning
performance optimization
technical consulting topic
ASE services for Windows NT and
Windows 2000
operations checkup
assured availability implementation
assistance service
custom design and deployment service
training and education