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Chapter V Troubleshooting
Please don't panic when you found this IP Camera is not working properly.
Before you send this IP Camera back to us, you can do some simple checks
to save your time:
Problem
Possible solution(s)
description
Can't
1) Please check the IP address of IP Camera again.
connect to
2) Please make sure the network cable is correctly
IP Camera
3) Please make sure power cable is correctly connected to
4) Please make sure IP Camera is switched on (the LED
No IP
1) 'Auto search' function only works on IP Cameras located
Camera
found
No image
1) If the place where IP camera is installed is too dark, try
2) Check if there's anything covering the lens.
RTSP URL
1) Main Stream (H.264/MPEG4)
2) MJPEG
3) Mobile View
connected to your local area network.
IP Camera.
lights on IP Camera will light up).
on local area network.
to add some lights when possible.
RTSP://IP address :RTSP port/stream1
RTSP://IP address :RTSP port/stream2
RTSP://IP address :RTSP port/mobile
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