Ford Edge Owner's Manual page 411

Issue
SYNC does not You may be using
understand what the wrong voice
I am saying. commands, OR
You may be
speaking too soon
or at the wrong
time.
SYNC does not You may be using
understand the the wrong voice
name of a song or commands, OR
artist. You may not be
saying the name
exactly as it is
saved, OR
The system may
not be "reading"
the name the
same way you are
saying it.
2013 Edge (edg)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
Voice command issues
Possible Possible Solution(s)
Cause(s)
• Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
• Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as they are listed. If you say,
"Play Artist Prince", the system
does not play music by Prince
and the Revolution or Prince
and the New Power Generation.
• Make sure you are saying the
complete title such as
"California remix featuring
Jennifer Nettles".
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, " Play
L-O-L-A"
• Do not use special characters
in the title as the system does
not recognize them.
411