Ford Transit Connect Owner's Manual page 307

306
Issue
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
2013 Transit Connect (tst)
Owners Guide gf, 2nd Printing, November 2012
USA (fus)
SYNC®
Voice Command Issues
Possible
Cause(s)
• You may be • Review the phone voice
using the wrong commands at the beginning of
voice commands, the phone section.
• Make sure you are saying the
OR
• You may not be
contacts exactly as listed. For
saying the name example, if a contact is saved as
exactly as it is Joe Wilson, say "Call Joe Wilson".
• The system works better if you
saved, OR
• Contacts in
list full names, such as "Joe
your phonebook Wilson" rather than "Joe".
• Do not use special characters
may be very short
and similar, or such as 123 or ICE, as the
they may contain system does not recognize them.
• If contacts are saved in CAPS,
special characters,
OR you have to spell them. JAKE
• Your phonebook
requires you to say, "Call
contacts may be J-A-K-E".
saved in CAPS.
Possible Solution(s)