Troubleshooting Tips - GE PP945 Owner's Manual

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface elements will not Improper cookware
maintain a rolling boil
or cooking is slow
Surface elements do
not work properly
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to
the surface
Pitting (or indentation)
of the cooktop
Frequent cycling
off and on of
surface elements
Unresponsive keypad
Possible Causes
being used.
Cooktop controls
improperly set.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model
with a light-colored glass
cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Improper cookware
being used.
Keypad is dirty.
A fuse in your home may be
blown or the circuit breaker
tripped.
What To Do
• Use pans which are absolutely flat and match
the diameter of the surface element selected.
• Check to see the correct control is set for the surface
element you are using.
• Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
See the Radiant surface elements section.
• Clean the keypad.
• Replace the fuse or reset the circuit breaker.
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