Subaru XV Crosstrek Hybrid Emergency Response Manual

Subaru XV Crosstrek Hybrid Emergency Response Manual

Subaru hybrid 2014 model emergency response guide
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XV Crosstrek Hybrid
Hybrid 2014 Model
Emergency Response Guide
© 2013 Fuji Heavy Industries Ltd.
Publication No. S1171BE
All rights reserved. This document may not be
Issued: October 2013
altered without the written permission of Subaru.

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Summary of Contents for Subaru XV Crosstrek Hybrid

  • Page 1 XV Crosstrek Hybrid Hybrid 2014 Model Emergency Response Guide © 2013 Fuji Heavy Industries Ltd. Publication No. S1171BE All rights reserved. This document may not be Issued: October 2013 altered without the written permission of Subaru.
  • Page 2 Subaru has prepared this Emergency Response Guide to educate and assist emergency responders in the safe handling of the XV Crosstrek Hybrid technology. Except where noted in this guide, the basic vehicle system and features for the XV Crosstrek Hybrid are the same as those on the conventional, non-hybrid XV Crosstrek.
  • Page 3: Table Of Contents

    Table of Contents Page About the XV Crosstrek Hybrid XV Crosstrek Hybrid Identification Hybrid System Component Locations & Descriptions Keyless Access with Push-button Start System (Optional Equipment) Hybrid System Operation High Voltage Battery Low Voltage Batteries High Voltage Safety SRS Airbags & Seat Belt Pretensioners...
  • Page 4: About The Xv Crosstrek Hybrid

    About the XV Crosstrek Hybrid The XV Crosstrek Hybrid is the first gasoline-electric hybrid vehicle for Subaru. There are two hybrid power sources on board the vehicle: 1. Gasoline stored in the fuel tank for the gasoline engine. 2. Electricity stored in a high voltage battery for the drive motor.
  • Page 5: Xv Crosstrek Hybrid Identification

    XV Crosstrek Hybrid Identification In appearance, the 2014 model year XV Crosstrek Hybrid is nearly identical to the conventional, non- hybrid Subaru XV Crosstrek. The XV Crosstrek Hybrid is a 5-door Sports Utility Vehicle (SUV). Exterior, interior, and engine compartment illustrations are provided to assist in identification.
  • Page 6 XV Crosstrek Hybrid Identification (Continued) Exterior logo on the left side of the rear gate. ① logo on each front door. ②  Exterior Driver Side View  Exterior Front and Rear View...
  • Page 7 XV Crosstrek Hybrid Identification (Continued) Interior Combination meter (hybrid READY indicator light) located in the dash behind the steering wheel. ③  Interior View  Combination Meter Hybrid READY Indicator Light miles The illustration above is a typical example. For some models, the combination meter may be slightly...
  • Page 8: Engine Compartment

    XV Crosstrek Hybrid Identification (Continued) Engine Compartment 2.0-liter aluminum alloy gasoline engine. ④ Logo on the plastic engine cover. ⑤ 12 Volt auxiliary battery located in the driver side of the engine compartment. ⑥ 12 Volt engine restart battery located in the passenger side of the engine compartment.
  • Page 9: Hybrid System Component Locations & Descriptions

    Hybrid System Component Locations & Descriptions Component Location Description 12 Volt Auxiliary Engine Compartment A lead-acid battery that supplies power to the low voltage ① Battery devices. 12 Volt Engine Engine Compartment A lead-acid battery that supplies power to the integrated ②...
  • Page 10 Hybrid System Component Locations & Descriptions (Continued) Component Location Description ⑤ Drive Motor Inverter Cargo Area Inverts the high voltage electricity from the high voltage battery to 3-phase AC electricity that drives the drive motor. ⑥ Electric Oil Pump Cargo Area Inverts the high voltage electricity from the high voltage battery Inverter to 3-phase AC electricity that drives the electric oil pump.
  • Page 11 Hybrid System Component Locations & Descriptions (Continued) Component Location Description ⑩ Electric Oil Pump Located on the left side The electric oil pump is powered by the high voltage battery. of the transmission It maintains the oil pressure of the transmission. ⑪...
  • Page 12 Hybrid System Component Locations & Descriptions (Continued) Key Specifications Gasoline Engine : 148 hp (110 kW), 2.0-liter Aluminum Alloy Engine Electric Motor : 13 hp (10 kW), Permanent Magnet Motor Transmission : Automatic Only (continuously variable transmission) HV Battery : 100.8 Volt Sealed NiMH Battery Curb Weight : 3,440 ~ 3,484 lbs/1,560~1,580 kg Fuel Tank...
  • Page 13: Keyless Access With Push-Button Start System (Optional Equipment)

    Keyless Access with Push-button Start System (Optional Equipment) The keyless access with push-button start system allows you to perform the following functions when you are carrying the access key. Locking and unlocking of the doors and rear gate. • Starting and stopping the hybrid system. •...
  • Page 14 Keyless Access with Push-button Start System (Optional Equipment - Continued) Locking and Unlocking with “Keyless Access” Entry Function  Operating Ranges The operating ranges of the door and rear gate locking/unlocking functions are approximately 16 to 32 in (40 to 80 cm) from the respective door handles and the rear gate ornament. When the access key is within either of the operating ranges of the front doors, the LED indicator on the access key flashes.
  • Page 15 Keyless Access with Push-button Start System (Optional Equipment - Continued) Locking and Unlocking with “Keyless Access” Entry Function (Continued)  Unlocking Carry the access key, and grip the door handle. When the driver’s door handle is gripped, only the driver’s door will be unlocked. •...
  • Page 16: Remote Keyless Entry System

    Keyless Access with Push-button Start System (Optional Equipment - Continued) Remote Keyless Entry System  Transmitter The access key is used as the transmitter for the remote keyless entry system. The remote keyless entry system has the following functions. Locking and unlocking the doors (and rear gate) without a key. •...
  • Page 17 Keyless Access with Push-button Start System (Optional Equipment - Continued) Vehicle Starting/Stopping The access key has replaced the conventional mechanical key, and the push-button ignition switch with operation indicator has replaced the ignition switch. The access key only needs to be in proximity to the vehicle to allow the system to function. With the brake pedal released, the first push of the push-button ignition switch operates the “ACC”...
  • Page 18 Keyless Access with Push-button Start System (Optional Equipment - Continued) Power status Operation Indicator color Operation Turned off Power is turned off. The following systems can be used: Orange audio and accessory power outlet. Orange (while hybrid system is stopped) All electrical systems can be used.
  • Page 19: Hybrid System Operation

    When lit, it informs the driver that the vehicle is on and operational even though the gasoline engine may be off and the engine compartment is silent. Vehicle Operation With the XV Crosstrek Hybrid, the gasoline engine may stop and start at any time while the hybrid • READY indicator light is on.
  • Page 20 Pedestrian Alert System A feature on the XV Crosstrek Hybrid is the pedestrian alert system that emits a sound when the vehicle is driven using only the electric motor at speeds less than 15 mph (24 km/h). The sound is intended to notify pedestrians that the vehicle is approaching.
  • Page 21: High Voltage Battery

    High Voltage Battery The XV Crosstrek Hybrid features a high voltage battery that contains sealed Nickel Metal Hydride (NiMH) battery modules. High Voltage Battery The high voltage battery assembly is enclosed in a metal case and is rigidly mounted to the cross •...
  • Page 22 Electric Oil pump DC/DC Converter • • High Voltage Battery Recycling The high voltage battery is recyclable. Contact the nearest Subaru dealer or: • [Residents in U.S.A] SOA Customer Dealer Service : 1-800-782-2783 [Residents in CANADA] SCI Customer Support : 1-800-894-4212 ...
  • Page 23: Low Voltage Batteries

    Low Voltage Batteries The XV Crosstrek Hybrid contains two sealed lead-acid 12 Volt batteries. 12 Volt Auxiliary Battery The 12 Volt auxiliary battery powers the vehicle’s electrical system similar to a conventional • vehicle. As with conventional vehicles, the negative terminal of the 12 Volt auxiliary battery is grounded to the metal chassis of the vehicle.
  • Page 24 Low Voltage Batteries (Continued) 12 Volt Engine Restart Battery The 12 Volt engine restart battery powers the integrated starter generator. • The integrated starter generator combines with the function of the alternator and the starter. It will restart the engine, during auto start stop mode or EV driving mode. The 12 Volt engine restart battery is located in the passenger side of the engine compartment.
  • Page 25: High Voltage Safety

    High Voltage Safety The high voltage safety system is designed to help keep occupants in the vehicle and emergency responders safe from high voltage electricity: High Voltage Safety System  Vehicle Shut Off (Hybrid READY Indicator Light-OFF) Transmission Engine Compartment Electric Drive 12 Volt...
  • Page 26 (Continued) High Voltage Safety System (Continued) There are several Safety Systems incorporated into the Subaru XV Crosstrek Hybrid vehicle designed to prevent injury from contact with high voltage. 1. The cases and covers which are placed on the high voltage system equipment, battery and wiring are incorporated to help prevent inadvertent contact with those components by humans.
  • Page 27: Srs Airbags & Seat Belt Pretensioners

    SRS Airbags & Seat Belt Pretensioners Standard Equipment Front sub sensors (2) are mounted in the engine compartment ① as illustrated. • Seat belt pretensioners are mounted near the base of the center pillars ② . • Frontal airbag module (driver’s side) ③ is mounted in the center position of the steering wheel. •...
  • Page 28 The knee airbag (driver’s side only) is designed to deploy simultaneously with the frontal airbag. The XV Crosstrek Hybrid is equipped with a standard front passenger occupant detection system that may prohibit the deployment of the front passenger frontal airbag. If the front passenger occupant detection system prohibits deployment during an SRS event, the passenger SRS will not re-arm nor deploy.
  • Page 29 SRS Airbags & Seat Belt Pretensioners (Continued) Standard Equipment (Continued)  Airbag System Wiring -26-...
  • Page 30: Emergency Response

    On arrival, emergency responders should follow their standard operating procedures for vehicle incidents. Emergencies involving the XV Crosstrek Hybrid may be handled like other automobiles except as noted in these guidelines for Extrication, Fire, Overhaul, Recovery, Spills, First Aid, and Submersion.
  • Page 31 Emergency Response (Continued) Extrication (Continued) Disable Vehicle  Performing any one of the following three procedures will shut the vehicle off and disable the high voltage battery, SRS, and gasoline fuel pump. Procedure #1 Mechanical Ignition Key System (Standard Equipment): Note: Before shutting off the vehicle and disconnecting the 12 Volt auxiliary battery, if necessary, lower the windows, unlock the doors and open the rear gate as required.
  • Page 32 Emergency Response (Continued) Extrication (Continued) 3. Open the hood. 4. Disconnect the battery ground terminal of both the 12 Volt auxiliary battery and the 12 Volt engine restart battery in the engine compartment.  Hood Release Knob  Hood Latch Release ...
  • Page 33 Emergency Response (Continued) Extrication (Continued) Keyless Access with Push-button Start System (Optional Equipment): Note: Before shutting off the vehicle and disconnecting the 12 Volt auxiliary battery, if necessary, lower the windows, unlock the doors and open the rear gate as required. Once the 12 Volt auxiliary battery is disconnected, power controls will not operate.
  • Page 34 Emergency Response (Continued) Extrication (Continued) 5. Open the hood. 6. Disconnect the battery ground terminal of both the 12 Volt auxiliary battery and the 12 Volt engine restart battery in the engine compartment.  Hood Latch Release  Hood Release Knob ...
  • Page 35 Emergency Response (Continued) Extrication (Continued) Procedure #2 (Alternate if push-button ignition switch or ignition key is inaccessible) Note: Before shutting off the vehicle and disconnecting the 12 Volt auxiliary battery, if necessary, lower the windows, unlock the doors and open the rear gate as required. Once the 12 Volt auxiliary battery is disconnected, power controls will not operate.
  • Page 36 Emergency Response (Continued) Extrication (Continued) 2. Remove the fuse box cover. 3. Remove the SBF No.14 fuse (30 A) in the engine compartment fuse box (refer to illustration). If the correct fuse cannot be recognized, pull all fuses in the fuse box. 4.
  • Page 37 Emergency Response (Continued) Extrication (Continued) Procedure#3 (Alternate if the Procedure#1 and the Procedure#2 cannot be carried out) Note: Before shutting off the vehicle and disconnecting the 12 Volt auxiliary battery, if necessary, lower the windows, unlock the doors and open the rear gate as required. Once the 12 Volt auxiliary battery is disconnected, power controls will not operate.
  • Page 38 Emergency Response (Continued) Extrication (Continued) 3. Open the hood. 4. Disconnect the battery ground terminal of both the 12 Volt auxiliary battery and the 12 Volt engine restart battery in the engine compartment. WARNING: • You must wear insulated rubber gloves to prevent serious injury or death from severe burns or electric shock. Be sure to carry the service disconnect plug on your person after you remove it to prevent another person from •...
  • Page 39 Do not place cribbing under the orange colored power cables, exhaust system, or fuel system. Note: The XV Crosstrek Hybrid is equipped with a tire pressure monitoring system that by design prevents pulling the valve stem with integral transmitter from the wheel. Snapping the valve stem with pliers or removing the valve cap and Schrader valve will release the air in the tire.
  • Page 40 12 Volt auxiliary battery is disconnected. Roof Removal The XV Crosstrek Hybrid is equipped with curtain airbags. When undeployed, total roof removal is not recommended. Patient access through the roof can be performed by cutting the roof center section inboard of the roof rails as illustrated.
  • Page 41 (Continued) Extrication (Continued) Dash Displacement The XV Crosstrek Hybrid is equipped with curtain airbags. When undeployed, total roof removal is not recommended to avoid breaching the side curtain airbags, inflators, and wiring harness. As an alternative, dash displacement may be performed by using a “Modified Dash Roll Technique”.
  • Page 42 Emergency Response (Continued) Extrication (Continued) Repositioning Steering Wheel and Front Seat Telescopic steering wheel and seat controls are shown in the illustrations. Head Restraint Removal Push the release button and lift to remove the head restraint.  Front Seat Controls ...
  • Page 43 Emergency Response (Continued) Extrication (Continued) Notes at the time of vehicle cutting WARNING: Do not touch orange colored power cables, and high voltage parts to prevent serious injury and death • from severe burns or electric shock. If you must touch them, you must wear insulated rubber gloves and insulate any exposed terminals or wires using an insulating tape.
  • Page 44 Emergency Response (Continued) Extrication (Continued) Location where electrical shock by high voltage may occur. Do not cut because of the risk of electrical shocks from high voltage. Location where the curtain airbag may deploy. Do not cut because there is equipment which generates high pressure gas for curtain airbag deployment in this location but if the curtain airbag has already deployed, it is possible to cut.
  • Page 45: Fire

    Perform a fast, aggressive fire attack. Divert the runoff to prevent it from entering watershed areas. Attack teams may not be able to identify a XV Crosstrek Hybrid until the fire has been knocked down and overhaul operations have commenced.
  • Page 46: Overhaul

    Emergency Response (Continued) Overhaul During overhaul, immobilize and disable the vehicle if not already done. Refer to illustrations on page 27. The high voltage battery cover should never be breached or removed under any circumstances including fire. Doing so may result in severe electrical burns, shock, or electrocution.
  • Page 47 Emergency Response (Continued) Overhaul (Continued) Procedure #2 (Alternate if push-button ignition switch or ignition key is inaccessible) Note: Before shutting off the vehicle and disconnecting the 12 Volt auxiliary battery, if necessary, lower the windows, unlock the doors and open the rear gate as required. Once the 12 Volt auxiliary battery is disconnected, power controls will not operate.
  • Page 48: Recovering/Recycling Of High Voltage Battery

    Clean up of the high voltage battery can be accomplished by the vehicle recovery crew without further concern of runoff or spillage. For information regarding recycling of the high voltage battery, contact the nearest Subaru dealer, or: [Residents in U.S.A]...
  • Page 49: Spills

    The XV Crosstrek Hybrid contains the same common automotive fluids used in other non-hybrid Subaru vehicles, with the exception of the NiMH electrolyte used in the high voltage battery. The NiMH battery electrolyte is a caustic alkaline (pH 13.5) that is damaging to human tissues. The electrolyte, however, is absorbed in the cell plates and will not normally spill or leak out even if a battery module is cracked.
  • Page 50: First Aid

    Emergency Response (Continued) First Aid Emergency responders may not be familiar with a NiMH electrolyte exposure when rendering aid to a patient. Exposure to the electrolyte is unlikely except in a catastrophic crash or through improper handling. Utilize the following guidelines in the event of exposure. WARNING: The NiMH battery electrolyte is a caustic alkaline (pH 13.5) that is damaging to human tissues.
  • Page 51: Submersion

    Emergency Response (Continued) Submersion Do not touch the service disconnect plug, high voltage parts and wiring to prevent electric shock when the vehicle is submerged. Please shut off the hybrid system using the “Emergency Response” procedure beginning on page 27 after completely pulling the vehicle out of the water.
  • Page 52: Roadside Assistance

    Roadside assistance for the Subaru XV Crosstrek Hybrid may be handled like conventional Subaru vehicles except as noted in the following pages. Select Lever Similar to many Subaru vehicles, the XV Crosstrek Hybrid uses a select lever as shown in the • illustration.
  • Page 53 Roadside Assistance (Continued) Towing If towing is necessary, it is best done by SUBARU dealer or a commercial towing service. Observe the following procedures for safety. WARNING: Never tow AWD models with the front wheels raised off the ground while the rear wheels are on the ground, or with the rear wheels raised off the ground while the front wheels are on the ground.
  • Page 54 Roadside Assistance (Continued) Towing (Continued) Front towing hook: 1. Take the towing hook and screwdriver out of the tool bucket. Take the jack handle out of the cargo area. 2. Cover the tip of a flat-head screwdriver with vinyl tape or cloth so that it will not scratch the bumper.
  • Page 55 Roadside Assistance (Continued) Towing (Continued) Rear towing hook: 1. Take the towing hook and screwdriver out of the tool bucket. Take the jack handle out of the cargo area. 2. Pry off the cover on the rear bumper using a screwdriver, and you will find a threaded hole for attaching the towing hook.
  • Page 56 Roadside Assistance (Continued) Towing (Continued) Front tie-down hooks: The front tie-down hooks are located between each of the front tires and the front bumper. Rear tie-down holes: The rear tie-down holes are located near each of the jack-up reinforcements. WARNING: Use the rear tie-down holes only for downward anchoring.
  • Page 57 Roadside Assistance (Continued) Towing (Continued) Using a flat-bed truck  This is the best way to transport the vehicle. Use the following procedures to ensure safe transportation. 1. Shift the select lever into the Park position. 2. Pull up the parking brake lever firmly. 3.
  • Page 58 Roadside Assistance (Continued) Towing (Continued) Towing with all wheels on the ground  1. Release the parking brake and shift the select lever to the Neutral position. 2. The ignition switch or push-button ignition switch should be in the “ACC” position while the vehicle is being towed.
  • Page 59: Rear Gate

    Roadside Assistance (Continued) Rear Gate In the event that you cannot open the rear gate by operating the rear gate opener button, you can open it from inside the cargo area. 1. Remove the access cover at the bottom-center of the rear gate trim. 2.
  • Page 60: Maintenance Tools

    Roadside Assistance (Continued) Maintenance Tools The XV Crosstrek Hybrid is equipped with the following maintenance tools. • Jack Jack handle • Screwdriver • Towing hook (eye bolt) • Wheel nut wrench •  Tool Locations  To Take Out the Tools ①...
  • Page 61: Jump Starting

    Roadside Assistance (Continued) Jump Starting The 12 Volt auxiliary battery may be jump started if the vehicle does not start and the combination meter is dim or off after depressing the brake pedal and pushing the push-button ignition switch or turning the ignition switch.
  • Page 62 Roadside Assistance (Continued) Jump Starting (Continued) Jump Starting a Dead 12 Volt Auxiliary Battery  1. Make sure the booster battery is 12 Volts and the negative terminal is grounded. 2. If the booster battery is in another vehicle, do not let the two vehicles touch. 3.
  • Page 63 Roadside Assistance (Continued) Jump Starting (Continued) For models with “keyless access with push-button start system”: After the 12 Volt auxiliary battery is discharged or replaced, initialization of the steering lock system may be required to start the hybrid system. In this case, perform the following procedure to initialize the steering lock.

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