Others; Troubleshooting - Denon DVD-3800BD Owner's Manual

Others

Troubleshooting

If the unit does not perform properly when operated as instructed in this Owner's Manual, check the unit, consulting the following checklist.
Problem
No power - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it
in again.
No sound or picture - Check if the connected display device is turned on.
- Check the HDMI connection. (Check the status of the HDMI related
indications.)
- Check the RCA audio/video cable connections.
- Check if the pure direct mode is set to "Video Off" or "All Off". If it is
the case, set it to "Display Off" or "Normal".
- Check whether the connected display device or other device supports
HDCP. (This unit will not output a video signal unless the other device
supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT)
matches the supported input format of other connected device.
- Check if the "HDMI Deep Color" is set to "Auto". If it is the case, set it to
"Off".
- Check if the "I/P Direct" is set to "On". If it is the case, set it to "Off".
Distorted picture - Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio/video cables are
connected to a VCR, pictures may be distorted due to the copy
protection system.
Completely distorted picture or - Make sure the disc is compatible with this unit.
black/white picture with BD/DVD
No sound or distorted sound - Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the "Audio" settings.
Picture freezes momentarily during - Check the disc for fingerprints/scratches and clean with a soft cloth
playback wiping from centre to edge.
- Clean the disc.
Disc cannot be played back - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be read. - The format of the card does not match to this unit or the card is not
compatible.
No return to start-up screen when - Reset this unit by turning it off, then on again.
disc is removed
The unit does not respond to the - Aim the remote control directly at infrared sensor window on the front
remote control of the unit.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+/- signs) as indicated.
- Make the signal code of the remote control match to the signal code
of the unit.
Solution Page
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Problem
Buttons do not work or the unit - To completely reset the unit, unplug the AC cord from the AC outlet
stops responding for 5-10 seconds.
The unit does not respond to some - Operations may not be permitted by the disc.
operating commands during Refer to the instructions of the disc.
playback
The unit cannot read BD/DVD/CD - Condensation ? (Let sit 1 or 2 hours)
- You are attempting to play a disc other than one with one of the
marks on page 4.
- Wipe the dirt off the disc or replace the disc.
Angle does not switch - The angle cannot be switched for BD/DVD which do not contain
multiple angles. In some cases multiple angles are only recorded for
specific scenes.
Playback does not start when the - Check the "Ratings" setting.
title is selected
The password for rating level has - Enter the default password "4737", then your forgotten password will
been forgotten be cleared.
Note
• Some functions are not available in specific modes, but this is not a malfunction. Read the
description in this Owner's Manual for details on correct operations.
• Some functions are prohibited on some discs.
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Others
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