If You Are Having Difficulty With Your Machine - Brother MFC-9140CDN User Manual

If you are having difficulty with your machine

IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing difficulties
Difficulties
No printout.
The machine is not printing or has
stopped printing.
The headers or footers appear
when the document displays on the
screen but they are not on the
printed page.
Suggestions
Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 114).
Check the machine is online:
®
(Windows 7 and Windows Server
Click the (Start) button > Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure Use Printer Offline is cleared.
®
(Windows Vista and Windows Server
Click the (Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
®
(Windows XP and Windows Server
Click the Start button > Printers and Faxes. Right-click
Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
®
(Windows 8 and Windows Server
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the
Brother MFC-XXXX Printer > See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the menu bar and make sure
that Use Printer Offline is not selected.
Contact your administrator to check your Secure Function Lock settings.
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this (see Unscannable and
unprintable areas on page 27).
Troubleshooting
®
2008 R2)
®
2008)
®
2003)
®
2012)
B
B
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