Software Problems - Lenovo ThinkServer RS110 Type 6435 Installation Manual

Table 5. EasyStartup DVD (continued)
v Follow the suggested actions in the order in which they are listed in the Action Column until the problem
is resolved.
v See the Hardware Maintenance Manual on the Documentation DVD to determine which components are
customer replaceable units (CRU's) and which fields are field replacable units (FRU's).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The operating-system
installation program
continuously loops.
The EasyStartup
program will not start the
operating-system media.
The operating system
cannot be installed; the
option is not available.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.
Action
Make more space available on the hard disk.
Make sure that the operating-system media is supported by the EasyStartup program.
See the EasyStartup DVD label for a list of supported operating-system versions.
Make sure that the server supports the operating-system. If it does, either no logical drive
is defined (RAID servers), or the EasyStartup program is not installed. Run the
EasyStartup program and make sure that setup is complete.
Action
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Chapter 5. Solving problems
55