Troubleshooting - Planar SA2311W User Manual

Troubleshooting

Before sending your LCD monitor for servicing, please check the troubleshooting list below to
see if you can self-diagnose the problem.
Problems
No Picture
Abnormal
Picture
Missing/
Stuck-on
Pixels
Geometric
Distortion
Horizontal/
Vertical
Lines
Safety
Related
Issues
Current Status
LED ON
LED OFF
LED displays amber color
Unstable Picture
Display is missing, center shift,
or too small or too large in
display size
LCD screen has spots or LCD
screen has bright spots
Screen not centered correctly
Screen has one or more lines
Visible signs of smoke or sparks
Remedy
Using OSD, adjust brightness and contrast to
maximum or reset to their default settings.
Check the power switch.
Check if AC power cord is properly connected to the
monitor.
Check if video signal cable is properly connected to
the monitor.
Check if the power of computer system is ON.
Check if the specification of graphics adapter and
monitor is in compliance which may be causing the
input signal frequency mismatch.
Using OSD, adjust RESOLUTION, CLOCK, CLOCK-
PHASE, H-POSITION and V-POSITION with non-
standard signals.
Using OSD, in case of missing full-screen image,
please select other resolution or other vertical refresh
timing.
Wait for a few seconds after adjusting the size of the
image before changing or disconnecting the signal
cable or powering OFF the monitor.
Cycle power on-off.
Pixel that is permanently off is a natural defect that
can occur in LCD technology.
Reset the monitor to Factory Settings.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check and determine
if these lines are also in self-test mode.
Check for bent or broken pins in the video cable
connector.
Do not perform any troubleshooting steps.
Contact PLANAR immediately.
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