Set Up An Account On Your Device; I Can't Add An Email Account; I'm Not Receiving Messages - Blackberry Z10 User Manual

User Guide

Set up an account on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, or LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
If you already added an account to your device, tap

I can't add an email account

Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
•
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap
Settings > Accounts >
information about your account from your administrator or email service provider.
• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you have an activation
password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.

I'm not receiving messages

Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap
Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap
switch is set to On.
> . Tap the type of account that you want to add. You might need to get additional
Settings > Network Connections > Mobile Network. Make sure the Data Services
to add another account.
Stay connected with BlackBerry Hub
Settings > Accounts.
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