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Summary of Contents for Aastra MBU 400 41-001286-00
- Page 1 MBU 400 MBU 400 User Guide Release 1.0 41-001286-00 Rev 00...
- Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.
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Page 3: Table Of Contents
Table of Contents Important Safety Instructions... 5 Importantes mesures de sécurité ... 5 Software License Agreement... 6 FCC Information... 7 Consumer Information ... 8 Applicable for Coin or Pay Phone Only ... 9 Safety Information ... 10 About This Guide ... 13 Documentation ... - Page 4 Making and Answering Calls... 42 VoIP Calls ... 42 Landline Calls ... 43 Intercom Calls ... 43 Calling from the Contacts List ... 44 Calling from the Call Log ... 45 Calling Using Redial ... 46 Calling Using Speeddial ... 47 Answering Calls ...
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Page 5: Important Safety Instructions
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. -
Page 6: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. -
Page 7: Fcc Information
This is to avoid damage to the equipment caused by local strikes of lightening and other electrical surges. This product is manufactured for Aastra Telecom, Inc. Copyright© 2008. All rights reserved. Any copying or reproduction of the product or its associated user manual is strictly prohibited. -
Page 8: Consumer Information
ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Aastra Telecom US - Service Center 900 Technology Park Drive Billerica, MA, 01821, USA Phone (978) 262-3200 "This product meets the applicable Industry Canada... -
Page 9: Applicable For Coin Or Pay Phone Only
Should you experience trouble with this equipment, please contact: Aastra Telecom US – Service Centre, 900 Technology Part Drive, Billerica, MA, 01821, USA, Phone (978) 262-3200, for repair or warranty information. -
Page 10: Safety Information
Safety Information Important Safety Information Charge the battery or handset only in combination with 420d Charger and the SALOM SSW-1444 adapter that comes with the product. Plug the SALOM SSW- 1444 AC/DC adaptor in a wall outlet socket near the equipment for easy access/ removal of the AC/DC adaptor. -
Page 11: For Countries Outside The European Union
For countries outside the European Union Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations. If no arrangement has been made with Aastra or your supplier, please contact the local authorities for further information. -
Page 13: About This Guide
MBU 400 system on your network. Documentation The following documentation can be found on the Aastra Telecom website at www.aastratelecom.com: • Aastra MBU 400 Installation Guide – Contains installation and set-up instructions, general features and functions of the MBU and Handset. -
Page 14: Introduction
Introduction The MBU 400 consists of a Mobility Base Unit (MBU) and the Aastra Digital Enhanced Cordless Telephone handset (420d) that provide telephony service over the Internet and over the Public Service Telephone Network (PSTN or landlines). You can install the MBU on a desktop or on a wall, while the 420d handset sits in its charging cradle on a desktop. - Page 15 Other MBU Features • System Administrator Web Interface Support ( English only) • SIP accounts configured via WebUI, TFTP, or handsets • Quality of Service • Type of Service (ToS) • CODECs • Pulse Code Modulation A-law (PCMA) (G.711, 64 kbps) •...
- Page 16 Call and Telephony Features • 12 numerical keys, 5 navigation keys, 2 function keys • Auto answer (when handset is lifted from the charger) • Key lock option • Call forward - all, busy, no answer • Call timer • Call transfer and call hold (for internal calls) •...
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Page 17: Requirements
Requirements Before using the MBU 400 on your network, the following may be required depending on your network connection: • Broadband Internet connection – cable, DSL, or equivalent • Internet Telephony Service Provider subscription – to make voice calls over your Internet connection •... -
Page 18: Getting Started
Getting Started The MBU 400 must be set up and configured prior to its first use. This section describes the behavior and start up screens you may see on the 420d handset when the MBU 400 is first plugged in, or when it is restarted. See the MBU 400 Installation Guide for detailed installation instructions. -
Page 19: Registering The 420D Handset
Label (Continued) VOIP CALL RESET (side panel) DC 9-20V (side panel) (side panel) LINE (side panel) Registering the 420d Handset Each handset must be registered with your MBU 400 gateway before it can be used. If the handset is not registered, one of the following message appears on the handset displays: Searching for Gateway Please place handset in charger to start auto-registration with the gateway. -
Page 20: 420D Handset Key Descriptions
420d Handset Key Descriptions The Aastra 420 handset has a front keypad as well as some side keys. These keys can be used to customize your handset as well as make and manage calls. PQRS The following table describes the keys on the key panel of your 420d handset. Keys WXYZ Key Description... -
Page 21: Mbu 400 Ip Address And System Status
Keys (Continued) MBU 400 IP Address and System Status To set some advanced MBU configuration options using an Internet browser, the System Administrator needs the IP address of the phone. You can view the MBU IP address and status information from the 420d handset screen. For setting advanced configuration options, ask your System Administrator or refer to the Aastra MBU 400 Administrator Guide To view the IP address and status of the MBU, do the following. -
Page 22: Configuring Your Phone For First-Time Use
The message " by the MBU status screen. 2. Scroll down to see the IP address and other MBU status information. MAC Address IP Address 3. Press the red key Note: If the MBU did not download a configuration file or did not receive an IP address using DHCP, a Boot Status of "Failed"... - Page 23 If your MBU 400 has not yet been configured for internet calls, you will see this message on the handset screen: Configure SIP If you try to initiate a VoIP call, you will see the disconnected screen: Disconnected Connection error... Configuration information can be entered through the handset, or by the System Administrator using a web browser.
- Page 24 12. Select the listed parameters one by one and press OK . For each parameter, key in the relevant information based on the account information you received from your Internet Telephony Service Provider. To switch between entering text, numbers, and symbols, press the or see the section, Display name SIP user name...
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Page 25: Using The 420D Handset
Using the 420d Handset Handset Idle Screen After successful registration of the handset to the MBU, the idle screen displays. The following illustration describes the icons that appear on the idle screen. Connection Status Indicator* (See the connection states listed below.) Call Log For incoming, outgoing, and missed calls (activated... -
Page 26: Handset Main Menu
Landline Call Waiting Handset Main Menu To display the Main Menu on the handset, press the circular OK key the navigation keys as shown below. Navigation Keys Main Menu The following icons appear on the Main Menu screen. Intercom Contacts The Handset Main Menu has five options to choose between when customizing and operating the phone. -
Page 27: Using The Volume Control
Main Menu Icon Description (Continued) Call Log - Allows you to access and view the Call Log which contains a list of all incoming, outgoing, and missed calls. From the Call Log, you can also perform the following: • Add a selected entry as a contact in the Contacts List •... -
Page 28: Locking/Unlocking The Keypad
Locking/Unlocking the Keypad You can lock and unlock the keypad on the phone when required. When locked, it prevents unauthorized users from using your phone, and prevents you from accidently hitting the keypad if you are carrying the phone around. To lock or unlock the keypad do the following. - Page 29 Changing the Access Code on the Gateway: To change the gateway access code using the handset, do the following. 1. In Idle mode, press OK 2. Select 3. Select 4. Select 5. Select 6. Enter a new access code. The characters display as you type, but are encrypted after saving the access code. 7.
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Page 30: Customizing Your Phone
Customizing Your Phone Changing the Handset Name After handsets register with the gateway, the default names assigned to each handset are Handset 1, Handset 2, Handset 3,...up to Handset 8. If required, you can assign a name to your handset to identify your handset from any other handsets registered with the same gateway. -
Page 31: Text Input Modes
Text Input Modes When you reach a screen requiring text or numerical input, the right allows you to switch between different types of input. Pressing the softkey you can choose between Input Characters: Input mode select from the following formats for entering characters: You can change the case of the letters as required and enable the numbers (even in the middle of text characters) by pressing the * key. -
Page 32: Specifying A Language On The Handset
Specifying a Language on the Handset The individual handset language settings determines in which language the text on the display is presented. Note: Before you start using your phone, we strongly recommend that you specify handset language, country selection, time zone, and routing of emergency dials to ensure that your Aastra phone functions properly. -
Page 33: Setting Time Manually
4. Select 5. Select 6. Select 7. Press the or press the Setting Time Manually The correct time can be entered on the handset if required. Note: You must disable automatic time/date setting before manually setting the time. To manually set the time on the phone, do the following. 1. -
Page 34: Changing Date Format
6. Use the key pad to enter the correct date in the format "month/day/year" or "day- month-year" and press OK Note: To switch the date format between US month/day/year and European day- month-year formats, see Changing Date Format The handset date format can be switched between US (month/day/year) and European (day-month-year) format. -
Page 35: Specifying The Primary Line For Outgoing Calls
Time Zone GMT+2 GMT+1 GMT-4 GMT-5 GMT-6 GMT-7 GMT-8 Setting Daylight Saving Time (DST) To set daylight saving time: 1. In Idle mode, press OK 2. Select 3. Select 4. Select 5. Select 6. Select the appropriate DST option, and press OK .Valid values are 1 hour DST or No DST. -
Page 36: Specifying Call Groups
4. Select 5. Choose Choosing SIP Account If you have more than one registered SIP account, you can choose which to use for outgoing calls when VoIP is selected. To set the SIP account for your handset to use for outgoing VoIP calls do the following: 1. -
Page 37: Setting Do Not Disturb
6. Use the navigation keys to move the center bar higher or lower to adjust contrast, and press OK . Note: To restore the contrast to the default settings, from the Display Contrast screen press the Restore softkey or from the Main Menu press 555, and then press the softkey. -
Page 38: Resetting The Handset
Resetting the Handset All handset sounds can be reset to the default values in a single step, along with the display contrast and other customizable handset settings. To reset all audio settings on your Aastra 420d handset to default values do the following. -
Page 39: Changing The Message Tone
3. Select 4. Select 5. Use the navigation keys to adjust the volume, and press OK . Changing the Message Tone You can set a tone that notifies you of a message waiting on your phone. You can also disable message tones if required. To set a message tone on your phone do the following. -
Page 40: Changing Advisory Tones
Changing Advisory Tones Advisory tones warn you that something is about to happen or is happening. There are three advisory tones you can enable or disable individually. By default all advisory tones are enabled. To set Advisory Tones on the handset do the following. 1. -
Page 41: Changing Emergency Line Settings
5. Select a vibration mode to use when your phone receives an incoming call. Valid values are 6. Press OK Changing Emergency Line Settings The default setting of emergency calls is over the landline (the LINE port on the gateway). Check that you have a working landline connection for emergency calls. If you are using VoIP calls exclusively you should change the emergency call setting to a registered SIP account. -
Page 42: Making And Answering Calls
Making and Answering Calls The MBU 400 System allows you to make both Internet and landline calls. Landline calls are calls made over the Public Service Telephone Network (PSTN) just like a regular phone. All outgoing calls (except emergency calls) are Internet calls by default, unless you specify otherwise. -
Page 43: Landline Calls
Landline Calls To make landline calls on your Aastra MBU 400 phone you must have a telephone line connected to the MBU base unit through the enabled by the system administrator. If landline calls are disabled, you may not see any of the landline options on your Aastra 420d handset. -
Page 44: Making An Intercom Call
When you make and receive intercom calls between handsets connected to the same gateway, the following icon displays: Making an Intercom Call 1. In Idle mode, press OK 2. Select Your handset lists other handsets registered with your gateway. 3. Select a handset from the list to call, and then press the green key Calling All Handsets You can make a call to all handsets connected to the same gateway, and then connect to the first handset to answer the call. -
Page 45: Calling From The Call Log
If you want to dial one of the other numbers for the contact instead of the default number, do the following. 1. In Idle mode, press OK 2. Select 3. Select a contact from the Contacts List to call, and press OK . 4. -
Page 46: Calling Using Redial
Calling from the Call Log on a Secondary Line Your primary outgoing line uses either the internet for VoIP calls, or a landline. When you make a call out, you can choose not to use the primary line setting. To call a number in the Call Log using a line of your choice, do the following. 1. -
Page 47: Calling Using Speeddial
Calling Using Speeddial Speeddialing on a Primary Line Your primary outgoing line uses either the internet for VoIP calls, or a landline. To change the primary line setting see page 35. To call using a speeddial key on a primary line, do the following. Note: You must preconfigure the speeddial keys before using these procedures. -
Page 48: Any Key Answer Mode
To enable or disable auto answer mode do the following. 1. In Idle mode, press OK 2. Select 3. Select 4. Select 5. Select 6. Navigate to Any Key Answer Mode You can choose to answer incoming calls by pressing any key, using the any key answer setting. -
Page 49: Making Emergency Calls
Making Emergency Calls The default setting of emergency calls is over the landline (the LINE port on the gateway). Check that you have a working landline connection for emergency calls. If you are using VoIP calls exclusively you should change the emergency call setting to a registered SIP account. -
Page 50: Handling Calls
Handling Calls The MBU 400 offers standard call handling features whether connected through a landline or a VoIP internet line. Intercom calls (between handsets on the same gateway) also have several call handling options. Placing a Call on Hold You can place an active external call on hold if required. When a call is on hold, the “... -
Page 51: Muting/Unmuting A Call
When the active call has disconnected or you have ended the call pressing the red 4. Press the red key to return to the call on hold. Swapping Calls While on an active call with a call on hold you can swap calls, switching which call is on hold. -
Page 52: Transferring Calls
Transferring Calls You can transfer calls from your handset to other handsets registered with the same gateway, or to other destinations on the VoIP or landline network. Transferring to another Handset You may want to transfer an active call to another headset connected to the same gateway. -
Page 53: Ending Calls
Ending Calls Press the red key call terminated icon, and then returns to the idle state screen. Aastra MBU 400 User Guide , or place the handset in the charger. The handset displays the VoIP call terminated Landline call terminated Intercom call terminated... -
Page 54: Managing Calls
Managing Calls Contacts List All handsets connected to the same gateway can have a shared Contacts List. Before entering personal contacts into your handset you should check whether your System Administrator has configured a "private" or "public" Contacts List. The Contacts List on your phone is empty by default. You can enter new contacts in the list as required. -
Page 55: Adding A Contact
Speeddial Groups Adding a Contact To add a contact to the contacts list do the following. 1. In Idle mode, press OK 2. Select 3. Press the 4. Select 5. Press the When entering the name, press the * key to toggle the input modes. The current input mode displays in the upper right corner of the screen. -
Page 56: Deleting A Contact
C. To edit the ringer melody for the contact scroll down to Ringer melody and press the Edit softkey. Scroll to the melody you want and press OK Press the 6. Press OK 7. Press the Deleting a Contact To delete a contact from the contacts list, do the following. 1. -
Page 57: Creating A Speeddial For A Contact
10. Press the prompt. Creating a Speeddial for a Contact You can create a speeddial to use for a specific contact in your Contacts List allowing you to call the number quickly. To create a speeddial for a contact: 1. In Idle mode, press OK 2. -
Page 58: Call Log
Adding a Contact to a Group 1. In Idle mode, press OK 2. Select 3. Select the contact to add to a group and press the 4. Scroll down to 5. On the Contacts page scroll past the icons to 6. -
Page 59: Voicemail
5. Use the the following table. Add as contact Append to contact Call on landline Call on VoIP Edit for call Delete Delete List Voicemail To receive voicemail messages on your phone, voicemail service must be provided by a local mail server on your network or by your Internet Service Provider. Check with your System Administrator for more information about your voicemail service. -
Page 60: Additional Features
Additional Features This section describes other tasks you can perform, if required, on the MBU and the Aastra 420d Handsets. Resetting the MBU In order for handsets to register with the MBU you must press the the rear of the MBU. Each time you reset the MBU, the handsets must re-register. Make sure handsets are within range of the MBU to register properly. -
Page 61: Updating The Mbu 400 System Firmware
5. Select All registered handsets are listed. Updating the MBU 400 System Firmware To ensure that your MBU 400 System has the latest features installed, we recommend that you update the firmware once you have configured and set up the phone. Updating the Firmware When new software is available the handset display reads, “... -
Page 62: Troubleshooting
Troubleshooting The following is a list of solutions to the most common issues that you may experience when you install and use the MBU 400. Most of the problems you can easily solve yourself, whereas others require that you contact your service provider. To view the most recently updated troubleshooting information, go to www.aastratelecom.com. - Page 63 Issue (Continued) There is no audio when I make Internet calls. I cannot make landline calls. I cannot receive landline calls. I cannot make Internet calls, the VoIP indicator on the MBU is not lit, and the right status indicator in the upper left corner of the display is black.
- Page 64 Issue (Continued) I cannot make Internet calls, but it worked yesterday. How do I determine the software version of my Handset? Causes (Continued) The MBU is not logged in at the Internet Telephony Service Provider. The router is turned off. The SIP server is down.
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Page 65: Limited Warranty
(1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the MBU 400 at no charge, if returned within the warranty period. -
Page 67: Index
Index about this guide 13 access code changing 28 gateway 29 handset 29 accounts, each handset 36 active calls 25 advisory tones 40 answer modes 47 answering a call 47 any key answer mode 48 audio settings defaults 38 authentication name 24 auto answer mode 47 battery alert tone 40 Battery Disposal Information 11... - Page 68 FCC Information 7 features, MBU and 420d handset 14 Finnish language setting 32 French language setting 32 German language setting 32 getting started 18 green key 20 handset accounts 36 features 15 idle screen 25 name 30 resetting 38 handset, about 20 handset, using 25 Important Safety Instructions 5, 10 Importantes mesures de sécurité...
- Page 69 range tone 40 red key 20 redial 25 registering, 420d Handset 19 requirements, MBU and 420d handset 17 reset button 19 ringer melody 38 ringer volume 38 Safety Information 10 Sensitive Electronic Environment 10 setting audio 37 settings 27 silent mode 40 account, choosing 36 password 24 proxy 24...
- Page 72 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.
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