Understanding Display Messages - Samsung SL-M3820DW/XAA User Manual

Understanding display messages

Messages appear on the control panel display to indicate the machine's status
or errors. Refer to the tables below to understand the messages' and their
meaning, and correct the problem, if necessary.
• You can resolve the error with the guideline from the computers's
Printing Status program window (see
page 222).
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [media type] indicates the media type.
• [media size] indicates the media size.
7
Paper Jam-related messages
Message
Paper jam Paper has jammed in the
exit area.
in exit area
"Using Samsung Printer Status" on
Meaning Suggested solutions
Clear the jam (see "In
exit area" on page 88).
Message
Paper jam Paper has jammed during
duplex printing. This is
inside of duplex
applicable only to
machines with this feature.
Paper jam Paper has jammed in inside
the machine.
inside machine
Paper jam in tray1 Paper has jammed in the
tray.
Paper jam in tray 2 Paper has jammed in the
optional tray.
Paper jamin MP tray Paper has jammed in the
multi-purpose tray.
Meaning Suggested solutions
Clear the jam (see "In
the duplex unit area"
on page 90).
Clear the jam (see
"Inside the machine"
on page 85).
Clear the jam (see "In
tray 1" on page 80).
Clear the jam (see "In
optional tray" on page
81).
Clear the jam (see "In
the manual feeder/
multi-purpose tray" on
page 83).
4. Troubleshooting
95