Samsung CLP-415 series Service Manual
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Samsung CLP-415 series Service Manual

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SERVICE
Color Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Color Laser Printer
CLP-415 series
CLP-415N / 415NW
(Ver 1.02)
MANUAL
1. Precautions
2. Product specification and description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung CLP-415 series

  • Page 1 Color Laser Printer CLP-415 series CLP-415N / 415NW (Ver 1.02) SERVICE MANUAL Color Laser Printer Contents 1. Precautions 2. Product specification and description 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Hardware configuration ....................2 − 19 2.2.5.1. Main board ....................2 − 21 2.2.5.2. OPE Controller ..................... 2 − 23 2.2.5.3. Wireless LAN board (CLP-415NW only)............2 − 24 2.2.5.4. SMPS board ....................2 − 25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 3 3.4.10. Main Drive Unit......................3 − 17 Alignment and Troubleshooting ......................4 − 1 4.1. Alignment and Adjustments....................... 4 − 1 4.1.1. Control panel......................4 − 1 4.1.2. Understanding the status LED..................4 − 3 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 4 Periodic Defective Image ....................4 − 10 4.1.6. Useful management tools ....................4 − 11 4.1.6.1. Using Samsung Easy Printer Manager (Windows and Macintosh only) ....4 − 11 4.1.6.2. Using Samsung Printer Status (Windows only) ........... 4 − 13 4.1.6.3.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 7: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 8: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 9: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 10: Product Specification And Description

    5) Interface • High Speed USB 2.0 • 10/100/1000 BaseTX network connector • 802.11b/g/n wireless LAN (CLX-415NW only) 6) Toner cartridge • Initial : 1K (K)/ 0.7K (CMY) • Sales: 2.5K (K)/ 1.8K (CMY) Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 11: Specifications

    PS : 136 Scalable Fonts Default Driver [WINDOW] [WINDOW] • XP(32/64bit)/ 2003 • XP(32/64bit)/ 2003 Driver Server(32/64bit)/ Server(32/64bit)/ Supporting OS Vista(32/64bit)/ 2008 Vista(32/64bit)/ 2008 Server(32/64bit)/ 7(32/64bit)/ Server(32/64bit)/ 7(32/64bit)/ 2008 Server R2 2008 Server R2 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 12 IPP, UPnP(SSDP), Bonjour, Protocol Wired Network Telnet, WSD, SLP, SetIP, Telnet, WSD, SLP, SetIP, AirPrint, ThinPrint AirPrint, ThinPrint [Others] [Others] • HTTPs,IPPs, 802.1x • HTTPs,IPPs, 802.1x (EAP-MD5, EAP-MSCHAPv2, (EAP-MD5, EAP-MSCHAPv2, PEAP, TLS), IPSec PEAP, TLS), IPSec Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 13 Set IP, SWAS 5.0 & SWS 2.0, CounThru 2.5 SWAS Plug-In CounThru 2.5 SWAS Plug-In Network Management - Job Accounting, Driver Management - Job Accounting, Driver Management Plug-in, Device Map Plug-in Plug-in, Device Map Plug-in Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 14: Paper Handling

    Cardstock, Thicker Paper, Hole Cardstock, Thicker Paper, Hole Punched, Transparency, Pre-Printed, Punched, Transparency, Pre-Printed, Media type LetterHead, Recycled, Archive, Bond, LetterHead, Recycled, Archive, Bond, Label, Envelope, Cotton, Colored, Label, Envelope, Cotton, Colored, Glossy Glossy Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 15 Paper Type Detect: No • Paper Size Detect: No • Paper Size Detect: No Option Cassette (SCF) Capacity 100 sheets @80g/m² 100 sheets @80g/m² (Face-Down) Output Stacking Output Full sensing Paper full Sensor Paper full Sensor Duplex Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 16: Reliability And Service

    16.66 Kg (36.73 lbs) 2.1.2.6. Consumables Item CLP-415N CLP-415NW • CLT-K504S: Black • CLT-K504S: Black • CLT-Y504S: Yellow • CLT-Y504S: Yellow Model Toner Cartridge CLT-M504S: Magenta CLT-M504S: Magenta • • CLT-C504S: Cyan CLT-C504S: Cyan • • Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 17: Maintenance Parts

    Part Code JC96–06514A JC96–06514A Life 100,000 pages 100,000 pages 2.1.2.8. Option Support Item Model Name CLP-415N CLP-415NW ML-MEM370 (512 • Memory Option Cassette (SCF) Wireless network Yes (Default) Hard Disk USB to Parallel Cable Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 18: Model Comparison Table

    453 x 420 x 312 mm (17.83 x 405 x 484 x 322 mm 16.77 x 10.39 inches) 16.54 x 12.28 inches) 2K / 1.5K Toner Cartridge 2.5K / 1.8K • 3.5K / 2.8K (K/CMY) 6K / 3.5K • Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 19: System Overview

    Output support Output tray Control panel Control board cover Tray 1 Front cover Front cover handle Toner cartridges Toner cartridge handle Intermediate Transfer Belt (ITB) Paper width guides on a manual feeder Manual feeder Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-10...

  • Page 20: Rear View

    This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country. Waster toner container Rear cover Rear cover handle Power receptacle Power-switch USB port Network port 2-11 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 21: Paper Path

    2. Product specification and description 2.2.3. Paper Path The following diagram displays the path the paper follows during the printing process. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-12...

  • Page 22: System Layout

    Frame, Toner Cartridge, Drive Unit, Transfer roller, Pick up unit, Fuser, Cassette. The hardware parts consists of the main board, SMPS, HVPS board, OPE board, PC interface. Exit Unit Cassette Fuser Unit Transfer Roller Toner Cartridge Registration(Regi.) Roller ITB Unit Pick-Up Roller Retard Roller 2-13 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 23: Feeding Section

    It is useful for single page printing on letterhead or colored paper. 2) Pick up/Forward/Reverse roller They have functions such as a paper pickup function, driving control function, paper feeding function, and removing electronic static function. Pick up roller is driven by clutch. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-14...

  • Page 24: Transfer Roller

    This machine has the Main Drive Unit and Feed Drive Unit. The Main Drive Unit has 2 BLDC motors and Feed Drive Unit has 1 Step motor. These Drive unit is assembled to the right frame. 2-15 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 25: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 850 Watt ± 25 W Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-16...

  • Page 26: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. 2-17 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 27: Toner Cartridge

    OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-18...

  • Page 28: Hardware Configuration

    HVPS board Diagram of the CLP-415 series Electrical Circuit CLP-415 series has a system board of integrated engine controller and video controller. The engine controller controls all modules required to print, that is, LSU, HVPS/SMPS, Fuser, Motor etc. It communicates with the video control block inside CPU for printing.
  • Page 29 2. Product specification and description Circuit board locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-20...

  • Page 30: Main Board

    DDR3 256MB is adopted for high speed data processing. Boot adopted the 128MB NAND Flash. USB is the embedded type and wired network supports 1000M full duplex. [Main board diagram] 2-21 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 31 BLDC Motor connector DEVE Home sensor/solenoid connector HVPS2 connector HVPS1 connector LSU connector OPE connector Fuser Fan connector Thermistor connector Exit Motor connector • Information Part Code ▪ JC92-02527A : CLP-415NW ▪ JC92-02527B : CLP-415N Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-22...

  • Page 32: Ope Controller

    The OPE controller is composed of an OPE MICOM(STM8SP103K3MAZTR),STATUS LED, ECO LED, POWER LED, NAVIGAION LED, WPS LED(CLP-415NW only), 2LINE LCD, KEY. The OPE controller communicates with main controller via UART. The power LED is controlled by the main board. [OPE controller diagram] [OPE controller image] 2-23 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 33: Wireless Lan Board (Clp-415Nw Only)

    The Wireless LAN Module supports 802.11b/g/n. It communicates with video controller via USB. • Information Part Code : JC92–02510A PBA Name : PBA-WNPC • Connection Interface Connector to System board (JC39–01858A , HARNESS-WLAN) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-24...

  • Page 34: Smps Board

    FUSER_AC Output OUTPUT_DC • Input / Output connector AC Input Connector( CON1 ) PIN ASSIGN PIN NO Description AC_L AC Input AC_N AC Input Connector( CON2) PIN ASSIGN PIN NO Description AC_L AC Output 2-25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 35 +5V Power Ground 24V1 +24V Power Ground 24V2 +24V Power Signal Connector (CON4) PIN ASSIGN PIN NO Description Ground 24V_ON_OFF 24V_ON_OFF Relay on Fuser Relay 24VS Photo Triac Bias Fuser On Fuser On Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-26...

  • Page 36: Hvps Board

    Main-HVPS I/F #2 Paper Exit. Outbin Full WTB interface Crum Y,M Crum C,K Ambient, Humidity Paper Regi. Front Cover Open Switch Rear Cover Open Switch • Information Part Code : JC44–00217A PBA Name : HVPS 2-27 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 37: Itb Eeprom Pba

    It consists of the 4–pin connector, EEPROM, resistor, cap and is connected to the main board. It communicates with main board. • Information Part Code : JC92–02531A PBA Name : PBA-ITB EEPROM • Connection Interface Connector to System Board (JC39–01814A, HARNESS-ITB) Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-28...

  • Page 38: Electrical Parts Location

    Main Board Deve Nip detection Photo interrupter (WTB Open sensor) Main Board WTB Open detection Photo interrupter (Empty sensor) Main Board Empty detection Switch Front Cover (Cover Front Open sensor) HVPS Cover Open detection 2-29 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 39 2) Motor, Clutch, Solenoid, etc Description Description HVPS Motor-Step Humidi.-Temp Sensor Fan Type-5 (Not Used) PBA Waste Sensor Motor BLDC-BT6 Solenoid MP Motor BLDC-BT6 Clutch-Electric Z41 Solenoid Power Inlet SMPS Clutch-Electric Clutch-Fuser Cam Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-30...

  • Page 40: Engine F/W Control Algorithm

    AD converter. The voltage value for impressing to the transfer roller is decided by the changed value. 2-31 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 41: Fusing

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-32...

  • Page 42: Software Descriptions

    Host. 2) Kernel controls and manage the whole procedure including Control flow and Printing Job before transferring to Engine system. 2-33 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 43: Data And Control Flow

    1) Network Interface Card is that relay the communication between Host and kernel using various network protocol. 2) Kernel is that manages the flow control of emulation procedure, receiving data from Host or Network card and printing with engine & rendering job. Copyright© 1995-2013 SAMSUNG. All rights reserved. 2-34...
  • Page 44 Kernel receives this data from Host, and then select emulation fit to data and start selected one. After emulation job end, Kernel sends the output bit-map data to Engine using Printer Video Controller (by clock type for LSU). • Engine print the received data to required paper with the sequential developing process. 2-35 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 45: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 46: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 47: Screws Used In The Printer

    DRIVE-MAIN SCREW-TAPTYPE;BH,+,S,M4,L6,ZPC(WHT),SWRCH18A 6009-001697 DRIVE-MAIN SCREW-SPECIAL;PH,+,M3,L4.4(3),NI PLT,SWRCH18A,MACH,2 BODY 6003-000269 DRIVE-FEED SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000282 FRAME-RETARD SCREW-TAPTYPE;BH,+,-,B,M3,L8,ZPC(BLK),SWRCH18A,- 6003-000196 COVER-FRONT SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000196 COVER-TOP SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 COVER-TOP SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000196 MAINLINE SCREW-TAPTYPE;PWH,+,B,M3,L10,NI PLT,SWRCH18A 6003-000269 MAINLINE SCREW-TAPTYPE;BH,+,-,S,M3,L6,ZPC(WHT),SWRCH18A,- 6003-000261 FRAME-DRAWER SCREW-TAPTYPE;BH,+,-,B,M3,L6,ZPC(WHT),SWRCH18A,- Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 48: Replacing The Maintenance Parts

    3. Disassembly and Reassembly 3.3. Replacing the maintenance parts 3.3.1. Toner Cartridge 1. Open the front cover. 3. Remove the toner cartridge. 2. Hold the green handle and pull the guide-cartridge. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 49: Waste Toner Container

    3. Disassembly and Reassembly 3.3.2. Waste Toner Container 1. Open the Waste Toner Container cover. Remove the Waste Toner Container while pulling the hook. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 50: Itb Unit

    4. Remove the harness cover after removing 1 screw. 2. Remove the guide-cartridge by releasing the right hook. 5. Unplug the connector. 3. Remove the cassette. 6. Lift up the both sides of the ITB Unit slightly. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 51 8. Open the rear cover. Remove 2 screws securing the left cover. 11. Remove the ITB Unit from the rear. 9. Remove the waste toner container. Release the left cover by pulling it to the direction of arrow. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 52: Fuser Unit

    5. Remove 1 screw. Take off the fuser unit while pulling 2. Remove the part as shown in below. the shaft-cam to the right. 3. Remove 4 screws. Remove the harness cover[A]. 6. Unplug the thermistor connector. Remove the fuser unit perfectly. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 53: Transfer Roller Assy

    3.3.6. Pick up_Forward_Reverse roller 1. Remove the cassette. Stand the machine to see the 3. Remove 2 screws. Pull and release the Pick-up/Forward bottom. roller Assy. 2. Release the Reverse roller Assy by pushing both hooks. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 54: Replacing The Main Svc Parts

    5. Open the front cover. Remove 2 screws. 3. Release the left cover by pushing it to the direction of arrow. 6. Remove 2 screws from the rear. Lift up and release the top cover. 3-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 55 3. Disassembly and Reassembly 7. Release the hook of the linker. And remove the front cover. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-11...

  • Page 56: Hvps Board

    HVPS board are assembled to the new one. 3.4.3. Outer Temperature Sensor 1. Remove the left cover. (Refer to 3.4.1) 2. Remove 1 screw. Unplug the connector. And remove the sensor. 3-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 57: Waste Toner Container Sensor

    2. Release the sensor holder after removing 1 screw. 3.4.5. LSU 1. Remove the top cover. (Refer to 3.4.1) 4. Unplug the flat cable. Remove the LSU. 2. Remove the Bracket Top Front after removing 6 screws. 3. Remove 4 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-13...

  • Page 58: Main Board

    1. Remove the right cover. (Refer to 3.4.1) 3. Unplug all connectors on SMPS board. Remove 3 screws. And remove the SMPS board. 2. Remove the SMPS board cover after removing 3 screws. 3-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 59: Feed Drive Unit

    3. Remove the main board bracket after removing 4 screws. 6. Remove 2 clutches after removing each fixer. 7. Remove the Feed Drive Unit after removing 6 screws. 4. Remove the FRAME-FAN after removing 2 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-15...

  • Page 60: Frame-Retard

    2. Remove the main board bracket and FRAME-INLET. (Refer to 3.4.8) 3. Remove the bracket after removing 2 screws. 4. Remove 8 screws. Remove the Rear Hinge R,L and Bottom-Bracket. 5. Remove the FRAME-RETARD after removing 4 screws. 3-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 61: Main Drive Unit

    3. Disassembly and Reassembly 3.4.10. Main Drive Unit 1. Remove the right cover. (Refer 3.4.1) 2. Remove the SMPS board (Refer to 3.4.7) 3. Remove the main drive unit after removing 6 screws. Copyright© 1995-2013 SAMSUNG. All rights reserved. 3-17...

  • Page 62: Alignment And Troubleshooting

    Sends you back to the upper menu level. Cancel Stops current operation. Power / Wake up You can turn the power on and off with this button. Or wake up from the power save mode. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 63 Configures the wireless network connection easily without a computer. Demo page Prints a demo page by pressing this button. Enters eco mode to reduce toner consumption and paper usage. NOTE * CLP-41xNW series only Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 64: Understanding The Status Led

    Some LEDs may not be available depending on model or country. • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’s Samsung Printing Status window. Status Description Status The machine is off-line.

  • Page 65: Clearing Paper Jams

    Illustrations on this user’s guide may differ from your machine depending on its options or models. In tray 1 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 66 Illustrations on this user’s guide may differ from your machine depending on its options or models. In the multi-purpose tray 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 67: Inside The Machine

    2) Remove the jammed paper by gently pulling it straight CAUTION out. The fuser area is hot. Take care when removing paper from the machine. 1) Open the rear cover. 3) Close the rear cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 68 5) Close the fuser jam cover. If you do not see the paper in this area, stop and go to next step: 2) Open the rear cover. 6) Close the rear cover. 3) Open the fuser jam cover. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 69: Useful Menu Item For Service

    4 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. • For Windows and Macintosh users, you set from Samsung Easy Printer Manager > Switch to advanced mode > Device Settings. NOTE •...
  • Page 70 NOTE If you have moved the machine, it is strongly recommended to operate this menu manually. Select the menu item. • Select “Menu > Image Mgr > Auto Color Reg.” on the OP Panel Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 71: Periodic Defective Image

    37.7 mm White spot, Horizontal black band Supply Roller 11.3 mm 35.5 mm Periodic Band by little difference of density Transfer Roller 8 mm 25.1 mm Ghost, Damaged image by abnormal Transfer roller transfer Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-10...

  • Page 72: Useful Management Tools

    • For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager. The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.

  • Page 73: Advanced Settings User Interface Overview

    Job Accounting Provides querying of quota information of the specified job accounting user. This quota information can be created and applied to devices by job accounting software such as SyncThru™ or CounThru™ admin software. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-12...

  • Page 74: Using Samsung Printer Status (Windows Only)

    Check the operating system(s) that are compatible with your machine. Samsung Printer Status overview If an error occurs while operating, you can check the error from the Samsung Printer Status. Samsung Printer Status is installed automatically when you install the machine software.

  • Page 75: Using Syncthru Web Service (Sws)

    2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select pages to check the configuration and customize the settings. CAUTION Please, change SWS Default ID and Password for system security in case of your first connection. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-14...
  • Page 76 1) Click ‘Direct Print Configuration’ in the pop up windows when clicking ‘Direct Print’. 2) In the ‘Services’ Menu, check ‘Direct Print’. 1) Click ‘System Security’ in the ‘Security’ menu. 2) Select ‘Feature Management’ in the left frame. 3) In the ‘Services’ Menu, check ‘Direct Print’. 4-15 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 77: Updating Firmware

    4) Drag the SWUPGRADE_ON.prn file and drop down on the usblist2.exe. 5) Drag the firmware file and Drop down on the usblist2.exe. And then firmware update will be started automatically. 6) When upgrading is completed, machine is automatically re-booting. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-16...

  • Page 78: Update The Firmware By Using The Network

    Firmware file to update Upgrade Procedure 1) Open the Web-browser and input IP address of machine. Click “Login”. 2) Log-in Admin Mode. (ID: admin, PW: sec00000) 3) Select Maintenance menu and click “upgrade wizard” 4-17 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 79 4) Select firmware file using “browser” button and press next button. 5) SyncThru will check verify firmware file and compare version and press next button. 6) Machine starts upgrading. SyncThru will return home page after upgrading is completed. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-18...

  • Page 80: Tech Mode (Diagnostic Mode)

    . All the values are returned to the default values, and all the information, which was set by the user, will be erased. NOTE Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly. • Toner Low Level 4-19 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 81 0050-LD Power M 0060-LD Power C 0070-LD Power K • NVM Initialize : This menu resets all NVM value to the factory setting. • Test Routines : This menu performs test routines for the engine. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-20...
  • Page 82 0060-DR Nip Home Sensor 0070-Y Blade DC 0080-M Blade DC 0090-C Blade DC 0100-K Blade DC 107-Transfer 0071-YMCK THV Bias 0072-YMCK THV Bias R 0073-YMCK THV- Bias 0080-THV + 0090-THV + R 0160-Erase Lamp 4-21 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 83 0012-Inner Temperature 0013-Outer Temperature 0014-Huminity 0020-Fuser Fan Rdy 0040-Fuser Fan Run 110-LSU 0000-LSU Motor 1 Rdy 0060-LSU Motor1 Run 0080-LD Power1 0090-LD Power2 0100-LD Power3 0110-LD Power4 111-Toner 0080-ID Sensor 0090-ID Sensor Chk Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-22...

  • Page 84: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-23 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 85: Basic Check List

    Refer to image quality problem section. 6) Check consumables (toner etc.). • Using the keys print the Test Pattern. › Expected life of various consumable parts, compare this with the figures printed and replace as required Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-24...

  • Page 86: Error Code And Troubleshooting

    Error #C2-4320 Install C toner Page 4–33 C2-4410 Install Cyan toner cartridge Page 4–33 C2-4512 Not Compatible C toner cart. Page 4–34 C2-5110 Prepare Toner Page 4–32 C2-5120 Replace Toner Page 4–32 C2-5150 Replace Toner Page 4–32 4-25 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 87 Error #U1-2340 Turn off then on Page 4–42 U1-234H Error #U1-234H Turn off then on Page 4–42 U2-6122 Error #U2-6122 Turn off then on Page 4–43 U2-6142 Error #U2-6142 Turn off then on Page 4–43 Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-26...

  • Page 88: Error Code

    3) Check if there are any obstacles or paper around the fuser unit. 4) Check if the connection between main board and fuser motor are correct. 5) If the connection is OK, replace the fuser motor. 6) If the problem persists, replace the main board. 4-27 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 89: Error #A1-2112 Call For Service

    2) Remove the right cover. 3) Check if the connection between main board and OPC/Deve motor are correct. 4) If the connection is OK, replace the OPC/Deve motor. 5) If the problem persists, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-28...

  • Page 90: Error #A1-4111 Call For Service

    3) Check if the connection between main board and the main drive unit are correct. 4) If the connection is OK, replace the main drive unit. 5) If the problem persists, replace the main board. 4-29 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 91: Error #A2-1210 Call For Service

    1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Enter the tech mode. Check the temperature sensor output. 3) If the sensor is defective, replace it. 4) If the temperature sensor is OK, replace the main board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-30...

  • Page 92: Error #A3-3311 Call For Service

    The value of the outer temperature sensor is out of normal area. ► Troubleshooting method 1) Check if the machine is installed in the proper area. 2) If the temperature sensor is defective, replace it. 4-31 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 93: Prepare Toner

    The toner cartridge is at the end of its life. ► Troubleshooting method 1) If its life is at the end, turn the machine off and replace the toner cartridge with new one. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-32...

  • Page 94: Error #C2-2320 Install Y Toner

    And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the toner cartridge with new one. 4-33 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 95: Not Compatible K Toner Cart

    Toner cartridge is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C5-1110 C5-1120 ►...

  • Page 96: Not Compatible Transfer Belt

    Not compatible transfer belt. ► Symptom The ITB unit is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one. ► Error Code C5-1710 ► Error message Transfer Belt Error ►...

  • Page 97: Not Installed Waste Tank

    The pick up roller or reverse roller is at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Replace the pick up roller Assy and reverse roller Assy. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-36...

  • Page 98: Paper Jam In Tray 1

    1) Take off the cassette. If there is no paper on the tray, load the paper. 2) If the problem persists, check the following. a) Check if the paper empty sensor is contaminated or defective. Replace it. 4-37 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 99: Paper Jam Inside Machine

    Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the FRAME-RETARD unit is assembled properly. c) Check if the pick up clutch, regi clutch, feed drive unit are working normally. If there is a defective part, replace it. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-38...

  • Page 100: Paper Jam In Exit Area

    Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it. c) Check if the FRAME-EXIT unit has any defective parts. Replace the FRAME-EXIT. 4-39 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 101: Output Bin Full Remove Paper

    The machine detected that the output tray has got full or the bin-full sensor is defective. ► Troubleshooting method 1) Remove the paper on the output tray. 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-40...

  • Page 102: Door Open Close It

    2) If the problem persists, check the followings. a) Check the connection between main board and OPE board. Reconnect the harness. b) If the connection is OK, replace the main board or OPE board. 4-41 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 103: Network Problem: Ip Conflict

    Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted. 5) If the problem persists, replace the main board or SMPS board. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-42...

  • Page 104: Error #U2-6122 Turn Off Then

    2) If it is OK, check that the LSU harness on LSU board is connected properly. 3) Check if the LSU harness is defective. 4) If the problem persists, replace the LSU. 5) If the problem persists after replacing LSU, replace the main board. 4-43 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 105: Image Quality Problems

    Check if there are scratches on the circumference of the Replace the toner cartridge and test again. developing roller. Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-44...
  • Page 106 Check the connecting state between the Main PBA and HVPS. Reconnect the harness. Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts. HVPS is defective. Replace the HVPS. 4-45 Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 107 Solution The life of the Toner Cartridge has expired. Replace the toner cartridge. The pressure force in the left and right springs of the ITB Replace the ITB Unit unit is not even. Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-46...
  • Page 108 • Description : Toner is not properly fixed on paper. Cause and Check Point Solution The media doesn’t meet specification Use the proper media in specifications. Fuser is defective Replace the fuser unit. 4-47 Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 109: System Diagram

    5. System Diagram 5. System Diagram 5.1. Block Diagram Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 110: Connection Diagram

    Th e rm is to r S e n s o r FUS ER La m p Th e rm o s ta t S e n s o r S e n s o r Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 111: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 112: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 113 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 114 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 115 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 116 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 117 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2013 SAMSUNG. All rights reserved.

  • Page 118: Document Revision List

    6. Reference Information 6.3. Document Revision List Version Date Page Description 1.00 03/May/2012 Release 1.01 20/Mar/2014 P.3–12 Add note for replacing HVPS board. 1.02 14/Aug/2014 P.6–8 Add Document Revision List. Copyright© 1995-2013 SAMSUNG. All rights reserved.
  • Page 119 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2013 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.

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