Troubleshooting - Samsung Galaxy W User Manual

Portable dual-band mobile phone
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of Service for Android-powered Phones, and much more
pertinent information as a reference.
Read the information and terms, then press
Settings menu.
• Model number - Displays the phone's model number.
• Android version - Displays the firmware version loaded on this
handset.
• Baseband version - Displays the baseband version loaded on
this handset.
• Kernel version - Displays the kernel version loaded on this
handset.
• Build number - Displays the software, build number.
Note: Firmware, baseband, kernel and build numbers are usually used for
updates to the handset or support.

Troubleshooting

Phone Recovery
If your phone has fatal errors, hangs up, or freezes you might need
to reset the phone to regain its functionality.
If your phone is frozen and unresponsive, press and hold the Power/
Lock key for 8 to 10 seconds.
Android Recovery
Android System Recovery is used for Google updates. The
to return to the
average user should never need to perform a system recovery.
Note: If you entered this menu by mistake, use the Volume Up/Down key to
select Reboot system now and then press the Power/Lock key. Your
phone then continues to boot up.
To enter the Android System Recovery mode, follow these steps:
1.
2.
Tip: Volume Down is the end closest to the Power/Lock key.
3.
Turn the phone off.
Press the Volume Down key and the Power/Lock key at the
same time until the phone switches on.
When the SAMSUNG logo displays, release the Power/
Lock key while continuing to press the Volume Down key.
Changing Your Settings
183

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