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23
Troubleshooting
Before contacting the service centre, you are advised to follow the instructions
below:
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your phone as this may affect its
performance.
•
Use User Data Format and the One Touch Upgrade tool to perform
phone formatting or software upgrading, (to perform User Data format,
hold down volume up while simultaneously pressing the power on/off key).
ALL User phone data: contacts, photos, messages and files, downloaded
applications like Java games will be lost permanently. It is strongly advised
to fully backup the phone data and profile via PC suite before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
•
Check the battery contacts, remove and reinstall your battery, then turn
your phone on
•
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the phone
or One Touch Upgrade to upgrade software.
My phone is frozen or has not responded for several minutes
•
Restart your phone by pressing and holding the
•
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset the phone
or One Touch Upgrade to upgrade software.
My phone turns off by itself
•
Check that your keypad is locked when you are not using your phone, and
make sure power off key is not mis-contacted due to unlocking keypad.
•
Check the battery charge level
•
If it still does not work, please use User Data Format to reset the phone
or One Touch Upgrade to upgrade software
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger from the box
•
Make sure your battery is inserted properly and clean the battery contact
if it's dirty. It must be inserted before plugging in the charger
................
) the battery for optimal operation.
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•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen
•
Make sure charging is carried out under normal conditions (0°C to
+40°C)
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 80)
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06# ) is the same as the one printed
on your warranty card or box
•
Make sure that the internet access service of your SIM card is available
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see page 13)
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
Touch screen does not respond accurately
•
Make sure your phone is not locked
•
Launch touch screen calibration by pressing and holding the volume up or
volume down key in idle
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page 78)
•
Make sure that your phone is not in flight mode
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