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My phone cannot charge properly
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Make sure you are using an Alcatel battery and the charger from the box
•
Make sure your battery is inserted properly and clean the battery contact if
it's dirty. It must be inserted before plugging in the charger
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to +40°C)
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 78)
•
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see page 14)
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialed a valid number and touch
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
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•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page 45)
•
Make sure that your phone is not in flight mode
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page 45)
•
Make sure that you have not barred certain calls
•
Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service
•
Make sure this feature does not require an Alcatel accessory
key
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