Toshiba Satellite U840 Series User Manual
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Toshiba Satellite U840 Series User Manual

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Satellite U840/U800 Series

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Summary of Contents for Toshiba Satellite U840 Series

  • Page 1 User's Manual Satellite U840/U800 Series...

  • Page 2: Table Of Contents

    Inserting a memory media ..............3-13 Removing a memory media ..............3-14 HDMI Device ..................3-14 Security lock ..................3-16 Optional TOSHIBA Accessories ............3-16 Sound System ..................3-17 Video mode ..................3-18 Computer Handling ................3-18 Heat dispersal ..................3-19 Chapter 4 Utilities &...
  • Page 3 Satellite U840/U800 Series Using the TOSHIBA Sleep Utility ............4-7 Using the TOSHIBA Face Recognition ..........4-9 TOSHIBA Password Utility ..............4-13 HW Setup ....................4-14 TOSHIBA PC Health Monitor .............. 4-19 System Recovery ................4-20 Chapter 5 Power and Power-Up Modes Power conditions ...................
  • Page 4 Intel Corporation. Windows, Microsoft and Windows logo are registered trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

  • Page 5: Fcc Information

    Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB...
  • Page 6 EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.

  • Page 7: Video Standard Notice

    Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA. The consequences of the use of this product in non-approved working environments may be: Interference with other devices or machines in the near surrounding area.
  • Page 8 For more detailed information about the collection and recycling programmes available in your country, please visit our website (http://eu.computers.toshiba-europe.com) or contact your local city office or the shop where you purchased the product. Disposal of batteries and/or accumulators...

  • Page 9: Following Information Is Only For Turkey

    The new European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007. TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation.
  • Page 10 ENERGY STAR logo on the computer and the following information applies. TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...

  • Page 11: Preface

    Satellite U840/U800 Series Preface Congratulations on your purchase of this computer. This powerful notebook computer provides excellent expansion capability, includes multimedia functionality, and is designed to provide years of reliable, high-performance computing. This manual tells how to set up and begin using your computer. It also provides detailed information on configuring your computer, basic operations and care, using optional devices and troubleshooting.
  • Page 12 Satellite U840/U800 Series Messages Messages are used in this manual to bring important information to your attention. Each type of message is identified as shown below. Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions. Pay attention! A caution informs you that improper use of equipment or failure to follow instructions may cause data loss or damage your equipment.

  • Page 13: General Precautions

    Satellite U840/U800 Series General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the general precautions below and to note the cautions included in the text of the manual.

  • Page 14: Instruction Manual For Safety And Comfort

    Satellite U840/U800 Series Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture and lighting that can help reduce physical stress.

  • Page 15: Chapter 1 Getting Started

    Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.

  • Page 16: Getting Started

    Satellite U840/U800 Series TOSHIBA Web Camera Application TOSHIBA Face Recognition TOSHIBA Service Station TOSHIBA PC Health Monitor TOSHIBA Sleep Utility User's Manual (this manual) You may not have all the software listed above depending on the model you purchased. Getting Started...
  • Page 17 DC power and reduces the voltage supplied to this computer. Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 18: Opening The Display

    Satellite U840/U800 Series Figure 1-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 1-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model. Connect the AC adaptor’s DC output plug to the DC IN 19V jack on the left of the computer.

  • Page 19: Turning On The Power

    Satellite U840/U800 Series Figure 1-4 Opening the display panel 1. Display panel Use reasonable care when opening and closing the display panel. Opening it vigorously or slamming it shut could damage the computer. Be careful not to open the display panel too far as this could put stress on the display panel’s hinges and cause damage.

  • Page 20: Starting Up For The First Time

    Satellite U840/U800 Series Figure 1-6 Turning on the power 1. Power button Starting up for the first time The Windows 7 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system.

  • Page 21: Sleep Mode

    Satellite U840/U800 Series Do not turn the computer or peripheral devices back on immediately - wait a short period to avoid any potential damage. Sleep Mode If you have to interrupt your work, you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode.

  • Page 22: Hibernation Mode

    Satellite U840/U800 Series Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature. Allows the use of the panel power off feature. Executing Sleep Mode You can enter Sleep Mode in one of three ways: Click Start, point to the arrow icon ( ) and then select Sleep...

  • Page 23: Restarting The Computer

    Satellite U840/U800 Series Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits: Saves data to the Hard Disk Drive when the computer automatically shuts down because of a low battery condition. You can return to your previous working environment immediately when you turn on the computer.
  • Page 24 Satellite U840/U800 Series If you need to restart the computer, there are three ways this can be achieved: Click Start, point to the arrow icon ( ) and then select Restart from the menu. Press CTRL, ALT and DEL simultaneously (once) to display the menu window, then select Restart from the Shut down options.

  • Page 25: Chapter 2 The Grand Tour

    Satellite U840/U800 Series Chapter 2 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section in Appendix C.
  • Page 26 Satellite U840/U800 Series Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer. DC IN 19V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries.

  • Page 27: Right Side

    Satellite U840/U800 Series Right side The following figure shows the computer’s right side. Figure 2-3 The right side of the computer 1. Memory media slot 3. LAN jack 2. Universal Serial Bus (USB 2.0) ports Memory media slot This slot lets you insert an SD™/SDHC™/ SDXC™...

  • Page 28: Underside

    Satellite U840/U800 Series Figure 2-4 The back of the computer 1. Cooling vents Cooling vents The cooling vents help the processor to avoid overheating. Underside The following figure shows the underside of the computer. You should ensure that the display is closed before the computer is turned over to avoid causing any damage.

  • Page 29: Front With The Display Open

    Satellite U840/U800 Series Front with the display open This section shows the computer with the display panel open. In order to open the display, lift the display panel up and position it at a comfortable viewing angle for you. Figure 2-6 The front of the computer with the display panel open Figure 2-7 The front of the computer with the display panel open 1.
  • Page 30 You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.
  • Page 31 Satellite U840/U800 Series Touch Pad The Touch Pad located in the palm rest is used to control the movement of the on-screen pointer. For more information, please refer to the Using the Touch Pad in Chapter 3, Operating Basics. Touch Pad control The control buttons located below the Touch Pad buttons allow you to select menu items or manipulate text...

  • Page 32: Internal Hardware Components

    Footnotes section in Appendix C. The processor type varies depending on model. To check which type of processor is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Start -> All Programs -> TOSHIBA -> Support & Recovery -> PC Diagnostic Tool.
  • Page 33 Solid State Drive on the model. To check which type of HDD/SSD is included in your model, open the TOSHIBA PC Diagnostic Tool Utility by clicking Start -> All Programs -> TOSHIBA -> Support & Recovery -> PC Diagnostic Tool.

  • Page 34: Intel Display Power Saving Technology

    Satellite U840/U800 Series Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or off. The display controller also controls the video mode and uses industry standard rules to govern the screen resolution and the maximum number of colors that can be displayed at any one time.

  • Page 35: Intel Rapid Start Technology

    You can use BIOS Setup to enable/disable the function and change the specified time setting from Sleep Mode to Hibernation Mode. Turn on the computer, and then press the F2 key when the TOSHIBA Leading Innovation>>> logo screen appears - the BIOS setup application will load.

  • Page 36: Chapter 3 Operating Basics

    Satellite U840/U800 Series Chapter 3 Operating Basics This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. Using the Touch Pad To use the Touch Pad, simply touch and move your fingertip across it in the direction you want the on-screen pointer to go.

  • Page 37: The Keyboard

    Satellite U840/U800 Series The Keyboard The computer’s keyboard layouts are compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced keyboard functions can be performed on the computer. The number of keys available on your keyboard will depend on which country/region your computer is configured for, with keyboards being available for numerous languages.

  • Page 38: Hot Key Functions

    For more information, please refer to the TOSHIBA Flash Cards Help file. To access this help, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Flash Cards. In the Settings for Flash Cards window, click the Help button.
  • Page 39 Satellite U840/U800 Series Special Standard F1- Function function mode F12 mode FN + F1 Launches the help file supplied with the software. FN + F2 Decreases the computer's display panel brightness in individual steps. FN + F3 Increases the computer's display panel brightness in individual steps.

  • Page 40: Wireless Communications

    Satellite U840/U800 Series FN Sticky key You can use the TOSHIBA Accessibility Utility to make the FN key sticky, that is, you can press it once, release it, and then press an "F Number" key. To start the TOSHIBA Accessibility utility, click Start -> All Programs ->...

  • Page 41: Wireless Lan

    TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications...

  • Page 42: Radio Characteristics

    Satellite U840/U800 Series Compatibility IEEE 802.11 Standard for Wireless LANs Wi-Fi (Wireless Fidelity) certified by the Wi- Fi Alliance. The "Wi-Fi CERTIFIED" logo is a certification mark of the Wi-Fi Alliance. Network Operating Microsoft Windows Networking System Media Access Proto- CSMA/CA (Collision Avoidance) with Acknowledgment (ACK) Radio Characteristics...

  • Page 43: Worldwide Operation

    This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/ 2.1+EDR/3.0/3.0+HS specification, depending on the model you purchased. However, TOSHIBA cannot confirm the compatibility between any computing products and/or other electronic devices that use Bluetooth, other than TOSHIBA notebook computers.

  • Page 44: Lan

    Satellite U840/U800 Series The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T) or Fast Ethernet LAN (100 megabits per second, 100BASE-TX). This section describes how to connect/disconnect to a LAN. The Wake-up on LAN function consumes power even when the system is off.

  • Page 45: Optional Devices

    Peripheral devices HDMI device Other Security lock Optional TOSHIBA accessories Memory media slot The computer is equipped with a Memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants.

  • Page 46: Memory Media

    Satellite U840/U800 Series media slot. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury. This Memory media slot supports the following memory media. Secure Digital (SD) Card (SD memory card, SDHC memory card, SDXC memory card, miniSD Card, microSD Card) Memory Stick™...

  • Page 47: Media Care

    Satellite U840/U800 Series The SD memory card logo is ( The SDHC memory card logo is ( The SDXC memory card logo is ( The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 2TB.

  • Page 48: Inserting A Memory Media

    Satellite U840/U800 Series Set the write-protect switch to the lock position, if you do not want to record data. Memory cards have a limited lifespan, so it is important to backup important data. Do not write to a card if the battery power is low. Low power could affect writing accuracy.

  • Page 49: Removing A Memory Media

    Satellite U840/U800 Series When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied - doing so may cause data to be lost.

  • Page 50: Settings For Display Video On Hdmi

    Satellite U840/U800 Series Figure 3-8 Connecting the HDMI out port 1. HDMI out port 2. HDMI cable Please connect or disconnect an HDMI display device to or from the computer under the following conditions: The computer is turned on. The computer is completely turned off. Do not do so when the computer is in Sleep Mode or Hibernation Mode.

  • Page 51: Security Lock

    You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: User's Manual 3-16...

  • Page 52: Sound System

    Satellite U840/U800 Series Universal AC Adaptor If you frequently use your computer at more than one site, it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you.

  • Page 53: Video Mode

    Satellite U840/U800 Series Starting SmartAudio Application To launch the SmartAudio, click Start -> Control Panel -> Hardware and Sound -> SmartAudio. Opening SmartAudio Help Clicking ? in the top right corner of the SmartAudio window will open the Help file in your selected language, or in English if your selected language is not supported.

  • Page 54: Heat Dispersal

    Satellite U840/U800 Series Moving the computer While the computer is designed for flexible day-to-day usage you should exercise a few simple precautions when moving it in order to help ensure trouble-free operation. Make sure all disk/disc activity has ended before moving the computer - check that the HDD and other indicators on the front of the computer are off.

  • Page 55: Chapter 4 Utilities & Advanced Usage

    To access the utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Peak Shift Control. For more information, please refer to the help file. TOSHIBA PC Diag-...
  • Page 56 If you set the boot-up certification (single sign-on) on the model featured with a fingerprint authentication, a fingerprint (or password) is required again at the login phase. TOSHIBA Password The TOSHIBA Password utility allows you to set Utility a password in order to restrict access to the computer.
  • Page 57 To access this utility, click Start -> All Programs -> TOSHIBA -> Support & Recovery -> TOSHIBA Assist. TOSHIBA ConfigFree TOSHIBA ConfigFree is a suite of utilities that improve the ease and control of communication devices and network connections, help in the...
  • Page 58 To access this utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> ReelTime. TOSHIBA Sleep Utility This utility is able to either enable or disable the following functions: Sleep and Charge: By connecting to the...
  • Page 59 Windows programs by voice command rather than using the keyboard or a mouse. To access this utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Speech System. For more information, please refer to the TOSHIBA Speech System Help.

  • Page 60: Special Features

    Satellite U840/U800 Series Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures. To access the Power Options, click Start -> Control Panel -> System and Security ->...

  • Page 61: Using The Toshiba Sleep Utility

    This application recognizes the system and individual component serial numbers and will track specific activities related to their usage. Using the TOSHIBA Sleep Utility The TOSHIBA Sleep Utility is used for changing settings of the following function(s): User's Manual...

  • Page 62: Sleep And Charge

    Satellite U840/U800 Series Sleep and Charge It also displays the remaining battery capacity. Sleep and Charge Your computer can supply USB bus power (DC5V) to the USB port even when the power of the computer is turned OFF. "Power OFF" includes Sleep Mode, Hibernation Mode or shutdown state.

  • Page 63: Using The Toshiba Face Recognition

    USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Starting the TOSHIBA Sleep Utility To start the utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Sleep Utility. Enabling Sleep and Charge This utility can be used to enable and disable the Sleep and Charge function.

  • Page 64: How To Register The Face Recognition Data

    TOSHIBA does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.

  • Page 65: How To Delete The Face Recognition Data

    Delete image data, account information, and personal record data created during registration. To delete the Face Recognition Data, follow the steps as described below: To launch this utility, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Face Recognition. The Management screen is displayed.

  • Page 66: How To Launch The Help File

    To launch the help file, click on the Help button in the Management screen. Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition. Two authentication modes are provided. 1:N Mode Login screen: If the face authentication tile is selected by default, you can log in without using the keyboard or mouse.

  • Page 67: Toshiba Password Utility

    Windows password. User Password To start the utility, point to or click the following items: Start -> All Programs -> TOSHIBA -> Support & Recovery -> TOSHIBA Assist -> SECURE -> User password Please refer to the User Password section for further information.

  • Page 68: Hw Setup

    Accessing HW Setup To run the HW Setup program, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HWSetup. HW Setup window The HW Setup window contains a number of tabs (General, Password, Display, Boot Setting, Keyboard, USB, LAN and SATA) to allow specific functions of the computer to be configured.
  • Page 69 Satellite U840/U800 Series Default Return all HW Setup values to the factory settings. About Display the HW Setup version. Setup This field displays the installed BIOS version, date and EC version. Password This option allows you to set or reset the user password for power on. User Password Lets you register a new password or change/remove an existing password.

  • Page 70: Boot Setting

    To change the boot drive, follow the steps below. Hold down F12 and boot the computer. when the TOSHIBA Leading Innovation >>> logo screen appears, release the F12 key. Use the up and down cursor keys to select the boot device you want and press ENTER.
  • Page 71 Satellite U840/U800 Series If a Supervisor Password has been set, manual boot device selection functions may be restricted. The boot device selection methods described above will not change the boot priority settings that have been configured in HW Setup. In addition, if you press a key other than one of those listed, or if the selected device is not installed, the system will continue to boot according to the current and available settings in HW Setup.
  • Page 72 Satellite U840/U800 Series Wake-up on Keyboard When this feature is enabled, and the computer is in Sleep Mode, you can turn on the system by pressing any key. However, please be aware that this option will only work with the internal keyboard and only when the computer is in Sleep Mode.

  • Page 73: Toshiba Pc Health Monitor

    This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers.

  • Page 74: System Recovery

    Satellite U840/U800 Series Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD. The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way.

  • Page 75: System Recovery Options

    Satellite U840/U800 Series System Recovery Options The System Recovery Options feature is installed on the hard disk when shipped from the factory. The System Recovery Options menu includes tools to repair startup problems, run diagnostics or restore the system. See the Windows Help and Support content for more information about Startup Repair.
  • Page 76 Satellite U840/U800 Series You can use disc media when you connected the external Optical Disc Drive. A recovery image of the software on your computer is stored on the Hard Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps: Select either blank disc or USB Flash Memory.

  • Page 77: Recovery Hard Disk Drive

    When drivers/utilities are installed, you can setup the respective drivers/ utilities from the following place. To open the setup files, Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> Applications and Drivers. If you have previously chosen to remove the recovery partition and are trying to create "Recovery Media", you will see the following message: "The...
  • Page 78 Satellite U840/U800 Series You can not use System Recovery Options if restoring the pre-installed software without System Recovery Options. When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost. Turn off your computer. While holding down 0 (zero) key on the keyboard, turn on your computer.

  • Page 79: Chapter 5 Power And Power-Up Modes

    Satellite U840/U800 Series Chapter 5 Power and Power-Up Modes The computer's power resources include the AC adaptor, battery pack and any internal batteries. This chapter provides details on making the most effective use of these resources, and includes information on charging batteries, tips for saving battery power, and information on the different power-up modes.

  • Page 80: Monitoring Of Power Condition

    Satellite U840/U800 Series Monitoring of power condition As shown in the below table, the DC IN/Battery and Power indicators on the system indicator panel alert you to the computer’s operating capability and battery charge status. DC IN/Battery indicator Check the DC IN/Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected.

  • Page 81: Battery

    You can change the Real Time Clock settings by turning on the computer while pressing the F2 key and then release F2 key when the TOSHIBA Leading Innovation >>> logo screen appears. Please refer to Chapter 6 Troubleshooting for further information.

  • Page 82: Charging The Batteries

    Satellite U840/U800 Series Charging the batteries When the power in the battery pack becomes low, the DC IN/Battery indicator will flash amber to indicate that only a few minutes of battery power remain. If you continue to use the computer while the DC IN/Battery indicator flashes, the computer will enable Hibernation Mode so that you do not lose any data, and automatically turn itself off.

  • Page 83: Monitoring Battery Capacity

    Satellite U840/U800 Series The battery has completely discharged and been left in the computer for a long time. In such cases you should follow the steps as detailed below: Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off.

  • Page 84: Extending Battery Life

    Satellite U840/U800 Series Whether you enable Sleep Mode, which can conserve battery power if you are frequently turning the computer off and on. Where you store your programs and data. Whether you close the display panel when you are not using the keyboard - closing the display saves power.

  • Page 85: Power-Up Modes

    Satellite U840/U800 Series Power-up modes The computer has three different power-up modes as follows: Shut Down Mode: The computer will shut down without saving data - in view of this you must always save your work before you turn the computer off.

  • Page 86: Troubleshooting

    In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.

  • Page 87: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

  • Page 88: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

  • Page 89: Hardware And System Checklist

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator.
  • Page 90 If the AC adaptor still does not power the computer, you should contact TOSHIBA Support. Battery If you suspect a problem with the battery, you should check the status of the DC IN/Battery indicator.

  • Page 91: Real Time Clock

    BIOS setup application by using the following steps: Turn on the computer. Press the F2 key when the TOSHIBA Leading Innovation >>> logo screen appears - the BIOS setup application will load. Set the date in the System Date field.

  • Page 92: Hard Disk Drive

    - if so remove it and try to start the Drive computer again. If this has no effect, check the Boot Priority setting within the TOSHIBA HW Setup utility - please refer to the Boot Setting section in Chapter 4, Utilities &...

  • Page 93: Pointing Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section in this chapter, and the documentation supplied with your mouse.

  • Page 94: Usb Mouse

    Within the Mouse Properties window, click the Pointer Options tab. Set the pointer speed as required and click If you are still unable to resolve the problem, contact TOSHIBA Support. The reaction of Adjust the touch Sensitivity. Touch pad is either To access it, click Start ->...

  • Page 95: Usb Device

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, please also refer to the documentation supplied with your USB device.
  • Page 96 Sleep and Charge function may be disabled. Sleep and Charge Select the "Enable Sleep and Charge" check box function. in the TOSHIBA Sleep utility to enable this function. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped for safety reasons.

  • Page 97: External Monitor

    Basics for further information. Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Please also refer to Chapter 3, Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 98 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.

  • Page 99: Toshiba Support

    If you are still unable to resolve the problem, contact TOSHIBA Support. TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance. User's Manual 6-14...

  • Page 100: Before You Call

    Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following: Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

  • Page 101: Specifications

    Satellite U840/U800 Series Appendix A Specifications This appendix summarizes the computer’s technical specifications. Physical Dimensions Size 342 (w) x 232 (d) x 19.9 (h) millimeters (not including parts that extend beyond the main body). Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5°C (41°F) to 35°C 20% to 80%...

  • Page 102: Ac Power Cord And Connectors

    Satellite U840/U800 Series Appendix B AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm...
  • Page 103 Satellite U840/U800 Series 6-15P (250V) or 5-15P (125V) as designated in the U.S. National Electrical code handbook and the Canadian Electrical Code Part II. The following illustrations show the plug shapes for the U.S.A. and Canada, the United Kingdom, Australia, Europe and China. United Kingdom UL approved BS approved...

  • Page 104: Legal Footnotes

    Satellite U840/U800 Series Appendix C Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. Non-applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series. Therefore, please be aware that...

  • Page 105: Battery Life

    Satellite U840/U800 Series conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section in Chapter 6, Troubleshooting for more information. 64-Bit Computing 64-bit processors are designed to take advantage of 32 and 64 bit computing.
  • Page 106 Satellite U840/U800 Series achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power. After going through many charge and discharge cycles, the battery will lose its ability to perform at maximum capacity and will need to be replaced.

  • Page 107: Copy Protection

    Satellite U840/U800 Series Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media. User's Manual...

  • Page 108: Appendix D Information For Wireless Devices

    The Wi-Fi CERTIFIED™ logo is a certification mark of the Wi-Fi Alliance Bluetooth wireless technology Interoperability Bluetooth™ Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: Bluetooth Specification Ver.

  • Page 109: Wireless Devices And Your Health

    Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless products is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 110 Satellite U840/U800 Series Italy: For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. For public use, a general authorization is required. Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of...
  • Page 111 Satellite U840/U800 Series Restrictions for Use of 5470-5725MHz Frequencies in Europe Italy: For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. Luxembourg: Implemented General authorization required for network and service supply Russian Limited e.i.r.p 100mW.
  • Page 112 Satellite U840/U800 Series designed to provide reasonable protection against harmful interference in a residential installation. Refer to the FCC information section for the detailed information. Caution: Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits.

  • Page 113: Important Notice

    If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.

  • Page 114: Device Authorization

    Satellite U840/U800 Series : This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 4. About the JEITA 5GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low-power data communication system radio station stipulated in the Telecommunications...
  • Page 115 Satellite U840/U800 Series An ad-hoc mode is not available in 802.11n mode. Available channel of Peer-to-peer connection by ad-hoc mode is Ch1- Ch11. Connection with an access point by the Infrastructure mode is Ch1- Ch13. As of Jan. 2012 Australia Austria Azerbaijan Bahrain...
  • Page 116 Satellite U840/U800 Series Do not use this equipment in the countries/regions which are not listed in the table below. An ad-hoc mode is not available in 802.11n mode. Available channel of Peer-to-peer connection by ad-hoc mode is Ch1- Ch11. Connection with an access point by the Infrastructure mode is Ch1- Ch13.
  • Page 117 Satellite U840/U800 Series South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Uruguay Venezuela Vietnam Approved Countries/Regions for the Atheros AR5B225 802.11b/g/n Wireless LAN and Bluetooth This equipment is approved to the radio standard by the countries/regions in the following table.
  • Page 118 Satellite U840/U800 Series Saudi Arabia Serbia Slovak Republic Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Uruguay Venezuela Vietnam User's Manual D-11...

  • Page 119: Index

    2-9, 5-3 save mode 4-6 External monitor types 5-3 problems 6-13 Bluetooth Bluetooth Stack for Windows by Toshiba 4-3 Function keys 3-2 problems 6-14 Boot Priority 4-16 Graphics controller 2-10 Cleaning the computer 3-18 Hard Disk Drive 2-9...
  • Page 120 6-4 Pointing device 6-8 Moving the computer 3-19 Power 6-4 Real Time Clock 6-6 MultiMediaCard Sound system 6-12 removing 3-14 TOSHIBA support 6-14 Touch Pad 6-8 USB device 6-10 USB mouse 6-9 Wireless LAN 6-14 Password User's Manual Index-2...
  • Page 121 3-12 note 3-11 Security lock 3-16 Sleep Mode setting 1-7 System automatic 4-6 Sound system problems 6-12 TOSHIBA Assist 4-3 TOSHIBA ConfigFree 4-3 TOSHIBA HDD/SSD Alert Utility 4-3 TOSHIBA PC Diagnostic Tool 4-1 USB device problems 6-10 Video mode 3-18...

  • Page 122: Glossary

    Satellite U840/U800 Series Glossary The terms in this glossary cover topics related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ANSI: American National Standards Institute AMT: Intel Active Management Technology ASCII: American Standard Code for Information Interchange BIOS: basic input/output system bps: bits per second CD: compact disc...
  • Page 123 Satellite U840/U800 Series LAN: local area network LCD: liquid crystal display LED: light emitting diode MB: megabyte MMC: multi media card OCR: optical character recognition (reader) PC: personal computer PCI: peripheral component interconnect RAM: random access memory RGB: red, green, and blue ROM: read only memory RTC: real time clock S/P DIF: Sony/Philips Digital Interface Format...

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