Technical Assistance - Valcom IP Solutions VIP-411-DS User Manual

MOUNTING
Remove the screw holding the mounting bracket to
the enclosure. Mount the bracket using appropriate
hardware such as #8 pan head crews. After
making the required connections, reattach the
enclosure to the mounting bracket
Network Connection
The VIP-411-DS has one CAT-5 RJ-45 network
connector on the rear panel. Use the supplied
CAT-5 patch cable to connect the VIP-411-DS to
an Ethernet switch. (See Figure 1)
Figure 1. Connections
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3 the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5 all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs (major repairs will
be subject to addition charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event shall Valcom, Inc. be liable for any
anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase,
operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier
should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

TECHNICAL ASSISTANCE

When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. If a spare unit is available, substitute
a spare unit for the suspected defective unit.
Assistance in troubleshooting is available from the
factory. Call (540) 563-2000 and press 1 for
Technical Support or via email at
support@valcom.com
When requesting assistance, you should include all
available information. It is strongly suggested that
you go to the web site and follow the trouble
resolution procedure at http://voip.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of
the problem. Send the unit to:
VALCOM LIMITED WARRANTY
Headquarters
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019-5056
Phone: (540) 563-2000
Fax: (540) 362-9800
2
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, Va. 24019-5056
947647