Consumer States Unit Is Leaking Out The Bottom; Solution 1; Solution 2 - Bissell Little Green BS-1720F Troubleshooting Manual

Consumer states unit is leaking out the bottom

Solution 1:

Remove collection tank and re-install by placing the collection tank bottom first into the cavity, then tilt it forward,
pressing gently at the top until it 'snaps' closed. Does it lock into place?
Yes, try unit now, is there suction?
No, is U-Clip on the unit
damaged or missing?
No, proceed to solution 2

Solution 2:

No, refer customer to an Authorized Service Centre
Prepared by Monique Lania
Ensure collection tank is locked into the unit securely
Yes, problem solved
Yes, refer customer to an Authorized Service Center
Is the solution tank is leaking?
How?
No, the Collection tank clip may be broken. Advise
customer to call Bissell Free Call 1800 number
again and press Option 3 for spare parts and order
replacement collection tank
Yes, the ball valve on the bottom of the tank may be
missing. Advise customer to call Bissell Free Call
1800 number again and press Option 3 for spare
parts and order replacement solution tank
7 Call Servicing Guide Little Green 1720F