Troubleshooting - Baby Lock Palette Instruction Manual

If a problem occurs, click Help, then Customer Support in the menu to visit the following Web site, where you
can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your Baby Lock retailer.
Problem
The software is not installed
correctly.
The message "No card writer
module is connected. Please
connect card writer module."
appeared.
When trying to upgrade from
an older version, the message
"Cannot connect to the
Internet." or "The server could
not be connected to. Wait a
while, and then try connecting
again." appeared and the USB
card writer module could not
be upgraded.
The USB card writer module
does not operate correctly.

Troubleshooting

Estimated Cause
An operation not
described in the
installation procedure was
performed. (For example, Follow the instructions and correctly
Cancel was clicked or the perform the procedure.
CD-ROM was removed
before the procedure was
completed.)
The installer does not Refer to memo: "If the installer does
automatically start up. not automatically start up".
When the USB connector is correctly
The driver for the USB
plugged into the USB port, the installer
card writer module is not
for the driver of the USB card writer
installed correctly.
module starts up.
To upgrade the USB card writer
module, the computer with the card
The computer with the
writer module connected to its USB
USB card writer module
port must connect to the Internet. If
connected to its USB
firewall software is being used, it must
port could not establish a
be temporarily disabled during the
connection to the
upgrade. If a connection to the Internet
Internet.
cannot be established, contact your
authorized dealer.
Connect the USB card writer module
to a USB port on the computer or to a
Not enough power is
self-powered USB hub that can supply
being supplied.
enough power to the card writer
module.
Solution
If the operation
described at the
left does not
correct the
problem, go to
the Web site
mentioned under
"Support/
Service".
(Refer to page 14.)
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