E. Troubleshooting; Downloading And Installing The Desktop Manager Operating System, Or Applications - Franklin eBOOKMAN EBM-900 User Manual

E. Troubleshooting

This section offers solutions to problems you may encounter while:
• downloading and installing eBookMan
• synchronizing the operating system (OS) and applications from your PC to your
eBookMan
• using the eBookMan
• using the eBookMan device
It also provides information about error messages that you may see in the Desktop
Manager or on the eBookMan device. Detailed online help is available both in the
eBookMan ® Desktop Manager and in each application on the eBookMan device. To
access Help in the Desktop Manager, click Help in the Menu bar. To access Help from
most programs on the device, select File|Help.
For more information, visit Franklin's technical support Web page and check the FAQ
(frequently asked questions) database. Just connect to www.franklin.com/
ebookman/support.asp, and click on a flag to choose your language. Customers in
the United States or Canada can also send email or even chat with Franklin.
If you need further technical support, see "Support" on page 15 for a list of contacts.
Downloading and Installing the Desktop Manager,
Operating System, or Applications
Here are a number of solutions to possible problems with downloading and installing
the eBookMan Desktop Manager :
®
Problem
When I try to download
eBookMan software from
the Franklin Web site, my
Web browser shows a vali-
dation #3 error instead of
the Web Sync page.
218
®
® Desktop Manager software
Solution
1. Remove and re-connect
your eBookMan device
to the PC.
2. Turn the unit on.
3. On your PC, click in the
Device Pane of your
Desktop Manager, then
click View|Refresh.
4. Click Web|Download
Applications.
Appendix
Desktop Manager
Make sure your eBookMan
device is properly connect-
ed to the PC and turned on
before you download
eBookMan software from
the Franklin Web site.
Helpful Hint