Introduction; Warranty Registration; Program Highlights - NEC NECCare Platinum SigmaBlade Manual

Introduction

Warranty Registration

Program Highlights

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NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls
missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the response time
may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service
response times are contingent upon parts availability. Customer must be able to sign and receive parts as requested by NEC to
meet 4-Hour, Same-day Service.
Platinum SigmaBlade Warranty Program
NEC Corporation of America, "NECAM", offers one of the
strongest warranty programs in the industry. This document
will focus on the Platinum NECCare Warranty Program for
Express5800 SigmaBlade Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC's online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
NEC Corporation of America's Platinum NECCare Warranty
Program offers you the following benefits:
3-Years of Platinum Warranty coverage
■
3-Years of 4-Hour, Same-day Onsite Repair .
■
An authorized service technician will be on-site at
♦
the Customer the Same Day within 4-hours once a
service call is deemed necessary and following
trouble-shooting efforts between the Customer and
NECAM
Replacement parts will also arrive within 4-hours of
♦
problem diagnosis. Spare parts will be stored at a
NECAM authorized stocking location within a 50-
mile radius of the customer installation address
Toll-free hardware technical support 24x7x365 in the
■
continental US and Canada.
24x7 Email Alert Monitoring
■
NEC Service Management software is enabled and
♦
configured to monitor fatal and recoverable
hard ware errors resulting in Email notifications to
the systems administrator and NECAM Technical
support.
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