Troubleshooting - TomTom Mazda NB1 Reference Manual

Troubleshooting

For support on your navigation device's functionality, call TomTom Customer Support. Go to
tomtom.com/support
to get in touch with TomTom customer-care.
For support on features related to the radio or phone functionality, check the corresponding guide.
Here is a list of frequently asked questions and answers:
Common issues
Symptoms
No navigation voice or
sound.
Favourites and POIs have
disappeared.
Navigation and guidance
Symptoms
No voice guidance
instructions.
What you see on the map
differs from the actual
road layout.
Waypoint cannot be set.
(see tomtom.com - http://www.tomtom.com) for more information on how
Cause
The volume is too low or is set to
"0".
The sound is muted on the Mazda
NB1. You can see the mute icon
on the Driving View above the
status bar.
This unit was used incorrectly,

or
This unit was subject to

electronic noise, or
This unit has been repaired or

replaced.
Cause
Voice guidance is turned off.
Route instructions may not be
accurate due to actual road
conditions or recent local
changes that are not on your
map.
A maximum of 3 waypoints can
be set.
Solution
Adjust the volume using the volume
dial. Alternatively tap the central
panel on the Mazda NB1 status bar in
the Driving View and move the slider
to adjust the volume.
There is no guarantee against data
loss.
We recommend that you backup
your data using TomTom HOME.
Solution
On your Mazda NB1, select Turn on
voice guidance in the Settings menu.
Follow the local traffic regulations
and signs. Ensure you update your
device with map share corrections.
Tap Map corrections in the Settings
menu to report a map correction.
Delete an existing waypoint, then add
the new waypoint.
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