Dos And Don'ts - Amazon Appointment Request Portal User Manual

APPENDIX -1: Dos & Don'ts
Do's:
(a) Do provide all the POs in the appointment request
(b) Do provide the correct PRO(mandatory) and BOL as required in the portal
(c) Please note down the request id for your reference
(d) Do contact carp-support@amazon.com
(e) Do contact the fulfillment center if there is any exception to be handled such as change of
appointment date/time
(f) Do check with the vendor if the website indicates that the PO number is invalid
(g) If the carrier has to deliver an Amazon PO as well as the PO of an Amazon FBA customer (such as
Target, Bebe or Lacoste) the non-Amazon POs have to be delivered using separate PRO numbers.
(h) Please wait for the fulfillment center to revert to your request for appointment.
(i) Do check the status of the appointment in the portal. The appointment status is "Pending
confirmation" if the appointment has not been confirmed by the fulfillment center. The
appointment changes status to "Confirmed" when the fulfillment center grants an appointment to
the carrier.
Don'ts:
(a) Do not request for an appointment for the same freight through email or through the portal again
(b) Do not mix Amazon POs with non-Amazon POs in the same PRO
(c) Do not share your user id or password to any person
for any queries about the portal
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