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Summary of Contents for Amazon Appointment Request Portal
- Page 1 Carrier Appointment Request Portal User Manual for Carriers...
- Page 2 Navigation Workflow In this document we describe the steps to be followed by the carrier to schedule an appointment using the Carrier Appointment Request Portal. We will illustrate the steps to be followed through screen shots from the website. Requesting an account Carriers can request an account by logging onto the website and following the simple steps below: •...
- Page 3 Amazon.Com Confidential Logging into the website Carriers can logon to the website using the screen below: Screen – 2: Logging into the website After logging into the website, the carrier can provide the details and request for an appointment.
- Page 4 Amazon.Com Confidential Workflow Options Once the carrier is logged onto the website, he/she is presented with a menu as shown below. The carrier can choose to review past appointments or schedule a fresh appointment. Screen – 3: Menu Options In order to submit a request, the carrier should click on the “Submit request” option.
- Page 5 1 non- whitespace character can contain one or more spaces optional, single value field if provided, it must be a valid ARN known to Amazon TRAN systems mandatory, single value field cannot contain any spaces (must be a single...
- Page 6 1 value required each PO ID must follow these rules: it must be a valid PO known to Amazon TRAN systems PO's destination FC must match the destination FC on the CARP form...
- Page 7 Screen - 5: Confirm Appointment The portal then seeks a confirmation from the carrier that the data he/she provided is appropriate for the appointment sought. The carrier has to click on the submit button to confirm his appointment request to Amazon.
- Page 8 Amazon.Com Confidential Screen – 6: The portal then provides full details of the appointment that can be printed for the carrier’s future reference.
- Page 9 Amazon.Com Confidential The request for appointment is submitted to Amazon. The carrier will get a message that the appointment request has been registered. At this point, the request will be provided with the dock clerk of the fulfillment center where the appointment is sought. The dock clerk will in turn confirm the appointment and the actual appointment details will be communicated to the carrier through the email address specified while scheduling the appointment.
- Page 10 Amazon.Com Confidential Screen -5: Search Appointment Screen – 6: Appointments Results...
- Page 11 Amazon.Com Confidential Managing errors If an appointment that is being scheduled by the carrier contains any errors, the website will specify the error message for that request in the request itself. Carriers will get to know of the error message immediately when the data provided fails validation.
- Page 12 (f) Do check with the vendor if the website indicates that the PO number is invalid (g) If the carrier has to deliver an Amazon PO as well as the PO of an Amazon FBA customer (such as Target, Bebe or Lacoste) the non-Amazon POs have to be delivered using separate PRO numbers.
- Page 13 Amazon.Com Confidential APPENDIX -2: Appointment Confirmation Email Sample Hello ABCD on behalf of WXZY, An appointment on September 23, 2009 12:30:00 PM EDT has been confirmed at Amazon.com's SDF1 Fulfillment Center for the shipment listed below. The appointment ID is 20381013. Please make sure you have the appointment ID ready when you show up for the appointment. If you have additional concerns or need assistance, please reply to this e‐mail or contact the Amazon.com Transportation Department at carp‐support@amazon.com. Thanks! Appointment Summary Fulfillment Center: SDF1 Inbound Shipment Appointment (ISA) ID: 20381013 Arrival Date: September 23, 2009 12:30:00 PM EDT Departure Date: September 23, 2009 1:00:00 PM EDT Door: 32.0 Shipments PRO: 838‐771393 BOL: 126965117 Pallet count: 1 Carton count: 70 POs: L7419309 Have a great day! Amazon.com Transportation Department ...
- Page 14 Amazon.Com Confidential APPENDIX -3: Appointment Re-scheduled Email Sample Hello ABCD on behalf of WXZY, A confirmed appointment with appointment ID 20381013 on September 23, 2009 12:30:00 PM EDT at Amazon.com's SDF1 for the shipment listed below has been rescheduled. The new appointment ID is 20381013 and the appointment is on September 23, 2008 12:30:00 PM EDT. If you have additional concerns or need assistance, please reply to this e‐mail or contact the Amazon.com Transportation Department at carp‐support@amazon.com. Thanks! Appointment Summary Fulfillment Center: SDF1 Inbound Shipment Appointment (ISA) ID: 20381013 Arrival Date: September 23, 2008 12:30:00 PM EDT Departure Date: September 23, 2008 1:00:00 PM EDT Door: 32.0 Shipments PRO: 838‐771393 BOL: 126965117 Pallet count: 1 Carton count: 70 POs: L7419309 Have a great day! Amazon.com Transportation Department ...
- Page 15 Amazon.Com Confidential APPENDIX -4: Error message when the PO is invalid The website will prompt the user to verify the PO number or validate it with the vendor.
- Page 16 Disclaimer: Amazon.com, Inc. or its affiliates (“Amazon”) maintains this website solely to facilitate scheduling of carrier appointments for deliveries to Amazon and you agree that you will not use this website for any other purpose. Scheduled appointments do not constitute a legally binding obligation on Amazon and you may not rely on such appointments, and Amazon assumes no liability or responsibility for any such reliance.
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