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Amazon.Com Confidential
Managing errors
If an appointment that is being scheduled by the carrier contains any errors, the website will specify the
error message for that request in the request itself. Carriers will get to know of the error message
immediately when the data provided fails validation. For example, if the PO is invalid, the carrier will be
asked to recheck the PO or check the PO number with the vendor. A completely correct appointment
request will not generate any error message and the carrier will be automatically notified with an
acknowledgement when the data provided is accurate and valid. Please see Appendix 4 for a sample error
message.
Seeking Support
If the carrier faces a problem in using the website or has concerns about the appointment being provided,
the carrier can reach out for support in using this website by writing an email to
carp-
support@amazon.com.
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