Page 1 PCS digital Suite 64 Integrated Communications Exchange Digital Telephone User Guide Advanced Features Competitive Pricing Proven Performance PCS Digital: You Can Hear Us Now!
Page 2 Notes...
Page 3 The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting PCS Digital, LLC. (herein referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use there of nor for the rights of third parties which may be affected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturerʹs product(s) are for informational purposes only and are not warranties of future performance either express or implied. The Manufacturerʹs standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturerʹs sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice. © Copyright by PCS Digital, LLC., 2003. All rights reserved worldwide.
Page 4 Record of Revisions Revision Date of Issue Supersedes Major Changes - Brief Description Initial Release April 2005 V1Ia March 2006 Initial Release Front and Back Cover and Part Number...
Page 5: Table Of Contents
1 Introduction ........................1‐1 1.1 About The Suite 64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1‐1 1.2 Suite 64 31‐Button Display Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1‐2 1.3 Document Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1‐3 1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1‐3 2 Telephone Setup ......................2‐1 2.1 Alarm ‐ Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2‐1 2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2‐2 2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2‐4 2.4 Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2‐10 2.5 Background Music (BGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2‐11 2.6 Busy Ring (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 6 3.8 Direct Inward System Access (DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐11 3.9 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐13 3.10 Making Off‐Hook Voice Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐14 3.11 On‐Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐15 3.12 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐15 3.13 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐16 3.14 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3‐17 4 Calling Features......................4‐1 4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4‐1 4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4‐2 4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4‐4 4.4 Call Park/Call Park Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4‐6 4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 7: Introduction
Introduction About The Suite 64 The Suite 64, is a versatile, Digital Hybrid Key Telephone System that includes many advanced features. The System Configuration is comprised of a Main Service Unit and optional expansion boards per specific configuration requirement. The components of a basic system include a KSU Main Service Unit with 31‐Button Model Telephones or a Standard Model Telephone. An Analog Telephone is optionally available. An illustration of the KSU Main Service Unit, the 31‐Button Model Telephone and the Standard Model Telephone are shown below in Figure 1.1. Figure 1-1 31-Button and 28-Button Telephone 31-Button Model Telephone Standard Model Telephone Suite 64 - 31-Button Telephone User Guide...
Page 8 Notes...
Page 9: Suite 64 31-Button Display Telephone
Suite 64 31-Button Display Telephone The Suite 64 31‐Button Model Telephone features an LCD Display (2 cm x16 cm) with speakerphone, three Interactive Soft Buttons, 20 Programmable DSS keys (dual color LED), 8 fixed feature keys (Trans (Transfer), Hold, Clear, Feat (Feature), Volume Up, Mute, Volume down and Speaker. Figure 1.2 below shows the keys necessary for use with this manual. Figure 1-2 Suite 64 31-Button Telephone 2x16 Super twist Flexible Buttons Fixed Buttons Suite 64 - 31-Button Telephone User Guide...
Page 10: Document Overview
Document Overview The purpose of this manual is to provide operational instructions on the use of the main features of the Suite 64 31‐Button Telephone keyset. It is divided in to several sections, designed to clearly and quickly provide information to the user. The sections are: Section 1 ‐ Introduction ‐ this section describes the basic Suite 64 system components, the 31‐Button Model Telephone, an overview of this manual and the applicable documentation. Section 2 ‐ Telephone Setup ‐ this section provides descriptions of the 31‐Button Telephone Setups including; Setting Defaults, Do Not Disturb, Call Forwarding, Passwords, Feature/DSS Button Programming, Phone Locking/Unlocking and Night Mode operation as well as basic telephone use. Section 3 ‐ Making Calls‐ this section provides operational descriptions of the basic call features such as Intercom, Speed Dial, Conference, Paging and Last Number Redial, among other features. Section 4 ‐ Calling Features‐ this section provides operational descriptions of some of the in‐progress call features such as Hold, Intrusion, Memo Pad, Monitor, and Answering Machine Emulation among other topics. Applicable Documents The following manuals should be available for use in conjunction with this manual. • Suite 64 Installation and Maintenance Manual Suite 64 - 31-Button Telephone User Guide...
Page 11: Telephone Setup
Telephone Setup Alarm - Extension Feature Code: Description The Suite 64 allows you to activate your own private alarm on your telephone to remind you of special appointments, events, etc. When the alarm activates, you will hear tone ringing. After the alarm rings, it is automatically canceled. You can program the alarm to operate one time or repeatedly. When programmed for repeated calls, the alarm will sound at the same time everyday. Activate Reminder-Extension 1. Press f92. The current time displays (NULL=none). 2. Press [chg] to enter a new alarm alert time. 3. Enter new time in HHMM 24‐hour format. 4. Press [save] . 5. Select [one] , for a one‐time alarm or [always] for repeated. Notification 1. Alarm sounds and the display shows: ALARM REACHED 2. Press [ack] to stop the alarm or wait for it to stop. The display will remain until ...
Page 12: Auto Hold
Deactivate Alarm Clock-Extension 1. Press f92. The current time displays (NULL=none). 2. Press [del] . Operational Notes • The Reminder‐Extension feature code f92 can be programmed under any programmable Feature/DSS Button. • Reminder‐Extension will be automatically canceled after the programmed Alarm Play Time is reached. The display will be unchanged until [ack] is pressed or when the tele‐ • phone is used for another call. Auto Hold Feature Code: Description The Auto Hold feature will automatically place the current call on hold if you are on a call and you press an outside line button. For example, if you are currently on a call on the first line and you press a second line, the call on the first line will be placed on Exclusive Hold automatically. Similarly, if you are currently on an intercom call with another Suite 64 extension and you press an outside line button, the intercom call will be placed on Exclusive Hold. You do not need to press Hold unless you want to place a call on System Hold. Setup Auto Hold 1. Press f94. 2. You hear confirmation tone and the display shows: AUTO HOLD ALLOW 3. ...
Page 13 Enable Auto Hold 1. While connected to an intercom or outside line call, press another outside line button, if programmed. 2. The current connection is placed on hold and the next connection is established. Cancel 1. Press f*94. You hear confirmation tone and the display shows: AUTO HOLD DENY 2. The extension returns to an idle state. Operational Notes • The Feature Code f94 can be programmed under a flexible button on a 31‐Button Telephone. To enable/disable the feature, toggle the Feature/DSS Button. • If you access an idle line and skip to another line before dialing, the first line will not be automatically placed on Hold. (A line must be connected with an active call; either you dialed a number or answered a ringing line.) • Auto Hold places a call on Exclusive Hold. • If you have the Auto Hold feature programmed on a Feature/DSS Button, the Feature/DSS Button LED will light when the feature is enabled. Suite 64 31-Button Telephone User Guide...
Page 14: Automated Attendant
Automated Attendant Feature Code: The Automated Attendant features will not be available unless a 4VAA card is installed in the Suite 64 System. Description The Suite 64 Auto Attendant option can greatly enhance business office productivity by providing either a full‐duty automated attendant to handle all incoming system calls or a part‐duty automated attendant to handle overflow traffic only when the primary attendant cannot handle calls or after hours when the position may not be staffed. The optional 4VAA Automated Attendant card may be added to the Suite 64 System. It is installed inside of KSU1 and provides a maximum of 120 seconds of programmable voice announcements. The 4VAA provides four ports to handle four (4) simultaneous callers. These voice announcements include: Day, Evening, Noon and Temporary greeting messages; Waiting, Invalid, Busy, No Answer, Good‐Bye and Inquiry prompts/instructions. The maximum recording time for each greeting/message and the actual recording for each voice announcement is setup via Attendant Administration. Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven (7) day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule. Setup Automated Attendant Proper setup of the automated attendant will require some planning prior to ...
Page 15 The following should be considered: • What are the extension numbers that should be listed in the greeting, if any? • Should any UCD Group directory numbers be announced? (For example, dial 410 for Sales.) • Will you be using the “Inquiry” message? (The Inquiry “*” may be dialed during the DAY, ALT, or EVE Greeting to provide a recorded announcement to the caller – for example, directions to the office: “To get recorded directions to our office, dial *. Otherwise, stay on the line and we’ll be with you soon.”) • Do you want to advise callers of the “Waiting Code”? (The Waiting Code, “#” may be dialed when the called party’s extension is busy. When the caller hears the “BUSY MSG” she may dial the Waiting Code to wait 10 seconds. When ten seconds have expired Suite 64 will automatically try the extension again.) • Prepare a written announcement for each message/greeting. The Messages/Greetings are as follows: DAY GREETING ‐ This is the greeting the callers hear when they are answered while the system is in “DAY” mode of operation. (For example, “Hello, this is xyz company. If you know your party’s extension number, dial it now. Dial 0 for the system attendant. For sales, dial 410 To get recorded directions to our office, dial ‘*’. Otherwise stay on the line, we will be with you shortly.”) ALT GREETING ‐ This is the greeting that callers hear when they are answered while the system is in “ALTernate” mode of operation. EVE GREETING ‐ This is the greeting that callers hear when they are answered while the system is in EVEning mode of operation. (For example, “Hello, this is xyz company. You have reached us after our regular business hours. If you know your party’s extension number, dial it now. To get recorded directions to our office, dial ‘*’. Thank you for calling.”) WAITING MSG. ‐ This is the message that callers hear after their call has been processed. (E.g., “Your call is being transferred.”) INVALID MSG. ‐ This is the message that callers hear when they have dialed a number that is not defined in the system directory. (E.g., “We’re sorry that is not a valid extension on our system.”) BUSY MSG. ‐ This is the message that callers hear when they have dialed an extension number that is busy. (E.g., “We’re sorry, that extension is currently busy. To wait for this extension, dial “#” or dial another extension now.”) NO_ANS MSG. ‐ This is the message that callers hear when the extension they ...
Page 16 BYE MSG. ‐ This is the message that callers hear when the system is about to disconnect them. This occurs when the caller dials nothing after a Busy Message or No Answer Message has been played. INQUIRY MSG. ‐ This is a special message that can provide callers with information without ever having to be handled by a live person. (E.g., directions to the office... “From service road one‐oh‐one, take the Via deVentura exit ‐ West, two blocks to Hayden ‐ North to one‐four‐six‐four‐five North Hayden Road”) TEMP MSG. ‐ This is a message that can be used to announce periodic planned or planned events. (E.g., “Our offices are closed in observance of the holiday.”) Proceed with the following: 1. Enter Attendant Administration from any digital speakerphone by: a. Pressing f#0. b. Entering the Tenant Group (1,2, or 3) for which settings will be made and press the softkey beneath save . c. Entering the Attendant Password for the selected Tenant Group and press the softkey beneath show . The display shows SVC MODE CHANGE . (The default password is 9999.) SVC MODE CHANGE back next show d. Pressing next . The display shows: AUTO_A MESSAGE back next show 2.
Page 17 The button LED is lit during the Automated Attendant setup session. This indicates that the speakerphone microphone will be active during the record portions of setup. Alternatively, the handset may be used for recording. 3. To record this greeting, press the softkey beneath show . The display will show: RECORD TIME: 0 record play chg xx is the current time allotted to this message.
Page 18 e. Press the h button to return to the previous level of setup. ( 1.DAY GREETING ) To skip to the next greeting/message, press the softkey beneath next . The display will show: RECORD back next chg Suite 64 31-Button Telephone User Guide...
Page 19 4. Use the conventions described for 1.DAY GREETING to playback and record all greeting/messages. 5. When finished with setup of the automated attendant, press or hang up the handset to end the setup session. Operational Notes • Automatic CO Line Ringing time settings must be programmed in Time Switching and completely set for a seven (7) day week for Automatic CO Line Ringing Modes to properly follow a automatic switching schedule. Suite 64 31-Button Telephone User Guide...
Page 20: Preference
Preference Feature Code: Description The Preference feature allows you to access specific outside lines or intercom s button. automatically when you lift the handset or press the Setup 1. Press f95. The current selection displays. (“ ICM ” = Intercom). 2. Press icm to select Intercom. 3. Press co to select a specific outside line. 4. Enter the outside line Directory Number (700–756). 5. Press save . 6. Press route to select a specific outside line Group. 9 for outside line 7. Enter the valid outside line Group Directory Number Group 1. 8. Press save . Lift the handset to access the line you selected.
Page 21: Background Music (Bgm)
Background Music (BGM) Feature Code: Description Background Music can be activated on either of the two music channels to monitor music at the extension. An External music source is required. While the extension is idle enter the music channel you want to monitor: for Music Channel 1 for Music Channel 2 (Enter the same number again to cancel.) Operational Notes • Background Music automatically turns off when you receive or make a call. • Background Music turns on again when the telephone return to idle status. 2-11 Suite 64 31-Button Telephone User Guide...
Page 22: Busy Ring (Allow/Deny)
Busy Ring (Allow/Deny) Feature Code: Description Your phone will ring at the lowest volume setting whenever it is busy. You can eliminate this low (busy) ring entirely if you prefer. Cancel (deny) Busy Ring Press f#2. The display shows: BUSY RING DENY Activate (allow) Busy Ring Press f#2. The display shows: BUSY RING ALLOW Operational Notes • This feature can be programmed f#2 for a Feature/DSS Button. No LED’s will be in use and the button can be depressed and toggled to allow/deny this feature. 2-12 Suite 64 31-Button Telephone User Guide...
Page 23: Call Forward
Call Forward Feature Code: Description There are several choices for forwarding your calls: • Direct – Forward all of your calls, • Busy – Forward your calls when your telephone is busy. • Follow Me – Forward calls at your extension to the extension where you are currently working (conference room, associate’s office, etc.) • Follow Preset – Invoke call forward at your extension so that it can be changed from another extension. • No Answer – Forward your calls for no answer conditions. • External – Forward calls transferred to your extension to a different tele‐ phone number. This feature must be enabled for your extension in database administration Forward conditions can be set as follows for each call forward type: • Intercom calls only. • Intercom and outside line (including transferred outside lines) calls. • Outside line (CO Line) calls only. Setup Direct Call Forward f2 or the Feature/DSS Button designated as CALL FWD (if 1. Press programmed). The display shows: CALL FORWARD direct busy next 2. ...
Page 24 3. Enter the extension number to which calls are to be forwarded. 4. Press save . The display shows: DIRECT FWD XXX icm/co 5. Select the type of calls to forward. a. co = outside line incoming or transferred calls b. icm/co = both intercom and outside line calls c. icm = intercom calls only. 6. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows FWD in the middle of the bottom row. Busy Call Forward 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD busy next 2. Press busy . The display shows: BUSY FWD. bksp save 3. ...
Page 25 No Answer Call Forward 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD busy next 2. Press next . The display shows: CALL FORWARD n_ans ext follow 3. Press n_ans . The display shows: NO_ANS FWD. bksp save 4. Enter the extension number to which calls are to be forwarded. 5. Press save . The display shows: NO_ANS FWD. XXX icm/co 6. ...
Page 26 External Call Forward 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. Press next . The display shows: CALL FORWARD n_ans ext follow 3. Press ext . The display shows: bksp save 4. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded. 5. Press save . 6. You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed. The extension returns to idle, the Status Bar is lit green, and the display shows FWD in the middle of the bottom row. 2-16 Suite 64 31-Button Telephone User Guide...
Page 27 Follow Call Forward 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. Press next . The display shows: CALL FORWARD n_ans ext follow 3. Press follow . The display shows: FOLLOW ME preset remote Follow Me (From Another Extension to This Extension) 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. ...
Page 28 6. Select the type of calls to forward. a. co = outside line incoming or transferred calls b. icm/co = both intercom and outside line calls c. icm = intercom calls only. 7. The display shows: PSWD :_ bksp save 8. Enter the password of the extension from which the calls will be forwarded. 9. Press save . You hear a confirmation tone and the extension returns to idle. The display shows: FORWARD FROM XXX Follow Me (From This Extension to Another Extension) 1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed). The display shows: CALL FORWARD direct busy next 2. ...
Page 29 6. You hear a confirmation tone and the extension returns to idle. The display shows: FORWARD FROM XXX Delete Forward 1. Press the middle Interactive Soft Button (under the FWD in the display). 2. Each active mode of forward will be displayed, e.g.: BUSY FWD. XXX more 3. If you want to delete this forward, press del . Or… 4. Press more for other active forward settings. Operational Notes • Regardless of whether the extension where calls are being forwarded is a 31‐Button Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call For‐ ward is activated. • The Status Bar light will not light green in call forward mode if that function. • External Call Forward will forward only transferred CO Line calls. 2-19 Suite 64 31-Button Telephone User Guide...
Page 30: Caller Id
Caller ID Description The Caller ID feature requires a Caller ID (CID) service subscription from the telephone company. The Suite 64 system will receive Type 1 Caller ID data from the telephone company on all outside lines and will display this data on the LCD. Options at a 31-Button Telephone 1. When an outside line with CID data has been answered, the left LCD Interactive button can be used to toggle the displayed data between Name received and Number received. An example follows: LINE 3 00:25 JOHN SMITH 2. Press the Left Interactive button to view the telephone number: LINE 3 00:25 2125553456 3. Press the Left Soft Interactive Button to return to the name display. Operational Notes • The center Soft Interactive Button can be used while active on a CO line call to momentarily view the idle extension display information (time and date, etc.) • CID data will only be displayed when it is received from the telephone com‐ pany as part of the service subscription. 2-20 Suite 64 31-Button Telephone User Guide...
Page 31: Caller Id Log
Caller ID Log Feature Code: Description Caller ID data for one hundred calls is stored in a Caller ID (CID) Table. You can review all call data, dial a stored number, or delete call data. 1. While the extension is idle (no active calls), press the Caller ID (CID) Table f6#. code 2. Enter the attendant extension password. 3. Press show . The display shows: CID CALL TABLE USE VOL +/- KEYS <> 4. Use the bar (up and down) to go through the Caller ID Table. Up reviews the list from the most recent. Down reviews the list from the oldest recorded. a. Each logged call has three screens that can be viewed: Name, Number, Time and Date. b. Press more to view the screens. SMITH JOHN dial more del 2125553456...
Page 32: Default Extension
Operational Notes • You can at any time exit the Caller ID Log mode. • Proper programming of local area code(s) and long distance prefix are required to assure accurate redial of CID numbers from the Caller ID Table. • If no name is delivered from the telephone company, the number only will be displayed. • Any 31‐Button Telephone user can review the Caller ID Table if the Atten‐ dant Password is known (default password = 9999), but the table can be reviewed by only one telephone at a time. Default Extension 2.10 Feature Code: Description The Default Set feature can be used to clear all active settings at your extension (Call Forward, DND, etc.) 1. Press f69. 2. The display shows the following screen to confirm the intention: DEFAULT SET 3. Press go to invoke the operation. 4. A confirmation tone will be played. 2-22 Suite 64 31-Button Telephone User Guide...
Page 33: Touch Tone (On/Off)
Operational Notes The following extension parameters are reset to the value shown: LNR = empty SNR = No Saved Number Memo = No Saved Number Telephone Lock = No Auto Hold = No Page Receive = Yes Busy Ring = Yes Hotline = NULL (none) Touch Tone (On/Off) 2.11 Feature Code: Description Dial Pad Confirmation or Touch Tone is the tone you hear to confirm that you have pressed a button on the Dial Pad. Touch Tone can be disabled. While the telephone is idle, press f#1. You hear a confirmation tone and the display indicates the current status. TOUCH TONE ON TOUCH TONE OFF Operational Notes 2-23 Suite 64 31-Button Telephone User Guide...
Page 34: Extension Ring Adjustment
Extension Ring Adjustment 2.12 Feature Code: Description You can choose one of eight Extension Ring Adjustment for your extension to differentiate your ringing tone from others. 1. Press the ringing code f#7. 2. You hear the current tone and the setting displays. RING TYPE :1 3. Press chg until you hear the Extension Ring Adjustment that you want and it will be displayed. Operational Notes • The Extension Ring Adjustment code can be programmed on any available Feature/DSS Button. • A CO Line – ringing type overrides an extension’s ringing type. 2-24 Suite 64 31-Button Telephone User Guide...
Page 35: Do Not Disturb
Do Not Disturb 2.13 Feature Code: Description The Do Not Disturb (DND) feature blocks all outside line and intercom call ringing. You can activate Do Not Disturb while your telephone is idle or busy. Some extensions with a higher Class Of Service can override the active Do Not Disturb condition. When you have activated Do Not Disturb, you will hear special intercom (short stutter tone followed by continuous dial tone) reminder tone when you lift the handset or use the speakerphone. If you have assigned a button on your 31‐Button Telephone specifically for Do Not Disturb, that button will light whenever you activate the feature. Set Do Not Disturb 1. While your extension is idle (no other call activity), press f4. Do Not Disturb is activated, and the display momentarily shows: DO NOT DISTURB 3. When the display reverts back to idle condition, the set condition shows in the bottom row of the display: Cancel Do Not Disturb 1. While your extension is idle (no other call activity), press f4. SEP 18 THU 1:25 EXT DND 403 2. ...
Page 36: Extension Feature Status
Operational Notes • Do Not Disturb is not enabled if you have activated Call Forward. • At any time while your 31‐Button Telephone is idle, you can immediately divert an incoming tone ringing intercom call to the attendant by using the Do Not Disturb feature – Forced Intercom Call Forward. • Any Feature/DSS button of your extension will flash when you activate Do Not Disturb. • The Do Not Disturb feature code can be programmed on a programmable Feature/DSS Button. • A Feature/DSS Button programmed for the Do Not Disturb code will light steady whenever Do Not Disturb is active. Extension Feature Status 2.14 Feature Code: Description To find out the current condition of features on your telephone, press f#8 and review the following features: LNR :EMPTY SNR :NO SAVED NUMBER MEMO:NO SAVED NUMBER TELEPHONE LOCK:N AUTO HOLD:N PAGE RECEIVE:Y BUSY RING :Y HOTLINE TO :NULL...
Page 37 DAY COS :0 EVE COS:0 MONITOR COS:5 WARNING TONE:N DROP CALL OUT:N DROP CALL IN:N INTRUS. ACTIVE:Y INTRUS. ACCEPT:Y INTRUS. TONE:Y ECF OPERATION:N SMDR OUTPUT:Y ICM MODE:VC-HF/PR/TN 1. Press f#8. 2. The display first shows the contents of LNR (Last Number Redial). 3. Use the right Interactive button next to advance through all of the various features. Operational Notes • The telephone must be idle. 2-27 Suite 64 31-Button Telephone User Guide...
Page 38: Extension Password
Extension Password 2.15 Feature Code: Description All extensions of the Suite 64 system have an associated User Password. Passwords are used to activate Phone Lock, Call Forward Remote and Attendant features. Password length is from four to eight characters, depending on system programming. Change Your Password 1. Press f97. PSWD : bksp show 2. Enter the current password and then press show . LOCK PHONE pswd 3. Press pswd . N_PSWD :_ bksp save 4. Enter the new password and then press save . Operational Notes 2-28 Suite 64 31-Button Telephone User Guide...
Page 39: Feature/Dss Button Reset
Feature/DSS Button Reset 2.16 Feature Code: Description This feature is used to reset all Feature/DSS Buttons to factory settings. 1. While the extension is idle, press f58. The display prompts for the password: PSWD : bksp show 2. Enter the extension password and then press show . The display prompts for confirmation: FTR KEY RESET 3. Press go to complete the operation. A confirmation tone will be played. Operational Notes 2-29 Suite 64 31-Button Telephone User Guide...
Page 40: Directory/Feature/Suffix Code Lookup
Directory/Feature/Suffix Code Lookup 2.17 Feature Code: Description The Directory/Suffix Code Lookup feature to find the directory number, Feature Codes, and Suffix Codes required to operate system features. 1. While the telephone is idle, press f#5. The display shows: DIR#/CODE LOOKUP suffix a. Press dir to find a system Directory Number. b. Press pgm to find a system Feature Access Code. c. To find a Suffix Code, press suffix . The list displays digits dialed after system resource directory numbers. 2. Use the back and next buttons to move through the display categories. 3. Use h to return to a previous menu level. 4. Press the s button twice to exit Directory/Feature/Suffix Code Lookup. Operational Notes 2-30 Suite 64 31-Button Telephone User Guide...
Page 41: Feature/Dss Button Programming
Feature/DSS Button Programming 2.18 Feature Code: Description Suite 64 31‐Button Telephones have 28 dual‐colored programmable Feature/DSS Buttons. You can program any system feature code on any Feature/DSS Button for one‐button operation. Certain programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/BLF, etc.), while others such as Call Pick‐Up, Background Music, Last Number Redial, do not. Features are separated into two distinct categories for programming onto Flexible Buttons: Directory Numbers or Feature Codes. 1. While the phone is idle, press f#3. The display indicates that you are in Feature button programming mode by prompting you to press a key: PRESS FTR KEY 2. Press the Feature/DSS Button that you want to program. The current programming displays: P4____ show 3. Press chg . The following will be displayed. SELECT FUNCTION 4. To program the button, you must know the code type. Use Feature/Directory/Suffix Code Lookup (Refer to Section ) to locate the 2.17 feature and code you want to program. a. To program a directory number, press dir . DIR NUMBER :_ bksp save...
Page 42 c. To program a feature code, press pgm . PGM CODE:_ bksp save d. Press the f button. e. Enter the feature code for example, enter #4 for DND and then press save . 5. Continue programming other Feature/DSS Buttons or lift/replace the handset to exit this programming. Operational Notes • If you dial an invalid code you will hear error tone and the 31‐Button Tele‐ phone display will show “ CODE UNAVAILABLE .” • In some cases a user can program a Feature/DSS Button for a specific CO line although access is restricted to that line via database programming. In this situation, the telephone is still governed by database programming and would still be unable to access the CO line if restricted. • Valid feature codes must be in the form of either “Pn” or “Pnn” where “P” is the Feature/DSS Button and “n” is either a single‐digit or two‐digit code, including asterisk (*) and pound (#) dialed from the dial pad. • Any Feature/DSS Button programmed with a code previously assigned to a different Feature/DSS Button will cause the previously programmed Fea‐ ture/DSS Button to become unassigned.
Page 43: Headset Mode
Headset Mode 2.19 Feature Code: Description When Headset Mode is selected the s button is used to activate/deactivate the headset. Activate Headset Mode 1. While the telephone is idle, press f9# or press the Feature/DSS Button designated as HEADSET MODE (if programmed). The display indicates the new status: HEADSET ENABLED Deactivate Headset Mode 1. While the telephone is idle, press f*9# or press the Feature/DSS Button programmed with the Headset Mode code (if programmed). The display indicates the new status: HEADSET DISABLED Use the Headset to Place a Call 1. While the telephone is idle, press s, a DSS button, or outside line s button LED flashes to indicate that the headset is active. button. The You hear Intercom dial tone, outside line dial tone, or Intercom ring‐back tone, depending on the function invoked. s again to disconnect the current call.
Page 44 Use the Headset to Answer a Call s. The s button LED flashes 1. While the telephone is ringing, press to indicate that the headset is active. The ringing call is answered and connected to the headset. 2. Press s again to disconnect the current call. Operational Notes • You can assign a Feature/DSS Button with the Headset feature code and use the button to turn the headset on and off. When the headset is enabled that button will light. • While using the headset, you can pick up Intercom Voice calls by pressing the s button. • Incoming CO line calls can be answered by pressing the s button or by pressing the specific CO line button. • Features like background music and muted ring continue to operate in the same manner while you are on‐hook. • Non‐amplified headsets can be powered directly from the key telephone. In <> most cases this interface permits the key telephone to control the and m features. Some headsets can require the use of the headset adapter keys to adjust the volume, mute and other headset functions. • Pressing the s button will disconnect calls when Headset Mode is active. 2-34 Suite 64 31-Button Telephone User Guide...
Page 45: Access Codes
Access Codes 2.20 Feature Code: Description The Access Code feature allows you to store a four‐digit code so you can dial it by pressing only one button. To operate, the Access Code must be stored on a Feature/DSS Button. This feature is typically used to store a password for the voice mail mailbox. Storing a Code 1. While the telephone is idle, access Feature/DSS Button Programming (f#3) and then press the Feature/DSS Button to be stored with your Access Code. AVAILABLE KEY 2. Press chg . SELECT FUNCTION 3. Press feat . FTR CODE: bksp save 4. Press f61 + {the four‐digit code to store}. 5. Press save . 6. Press s to exit Feature/DSS Button Programming. Using the Access Code 1. ...
Page 46: Hot Key Enable/Disable
Operational Notes • The Access Code feature can only be used when stored on a Feature/DSS But‐ ton. Hot Key Enable/Disable 2.21 Feature Code: Description Hot Key enables you to dial directly using the keypad without pressing the s button first. Disable While the telephone is idle, press f#6. The display will momentarily show the feature status as follows: HOT KEY DISABLED Enable While the telephone is idle, press f#6. The display will momentarily show the feature status as follows: HOT KEY ENABLED Operational Notes 2-36 Suite 64 31-Button Telephone User Guide...
Page 47: Hot Line
Hot Line 2.22 Feature Code: Description The Hot Line feature allows the user to access an extension or Speed Dial Directory number simply by going off hook. This feature is useful for elevator phones and some other applications. Setup 1. While the telephone is idle, press f9*. HOTLINE TO :NULL 2. Press chg . HOTLINE TO : bksp save 3. Enter the speed dial directory number or extension number to which this extension is to be connected when the phone goes off hook. Then press save . HOTLINE TO :XXX immediate delay 4. Select if this destination is to be immediate or delayed. a. If you select immediate , you hear a confirmation tone and the function is invoked.
Page 48: Voice Announce
Invoke Hotline 1. While the telephone is idle, lift the handset or press the s button. A call is placed to the selected destination either immediately or after the delay time. 2. Hang up to finish the call. Operational Notes • If delay mode is selected other calls can be placed during the delay period. • The Hotline feature code f9* can be programmed on an available Fea‐ ture/DSS Button. Voice Announce 2.23 Feature Code: Description A 31‐Button Telephone has the benefit of receiving intercom calls in three ways: • Voice Announce Hands‐free reply mode • Voice Announce Privacy Mode • Tone Ringing Mode The Status Bar Lamp and Feature/DSS Button (if programmed) will indicate: Confirmati Status Bar Button Momentary Mode on Tone (when intercom Lamp Confirmation Heard...
Page 49 Setup 1. While your extension is idle, press f98. You hear a confirmation tone and the display indicates the new mode set: VA-PRIVACY MODE VA-HF MODE TONE RING MODE 2. Press f98 again to advance through each of the available modes. Receiving a Call in VA-HF Mode When your extension is idle, you will be alerted of intercom calls by one tone burst. The voice connection is then established immediately and you can respond to the calling extension via the speakerphone. Receiving a Call in VA-Privacy Mode 1. When your extension is idle, you will be alerted of an intercom call by one tone burst. The voice connection is then established immediately with the Mute function activated at your extension. You hear the calling extension voice announcement over the speaker, but the microphone in your telephone is disabled. 2. You can: a. Lift the handset for privacy. b. Press the m button to deactivate the Mute feature and speak with the caller using the speakerphone.
Page 50 b. Press the s button to activate the speakerphone and speak with the caller using the speakerphone. Operational Notes • During Tone Ring, the red LED associated with the s button will flash. If a Feature/DSS Button has been programmed with the Intercom Mode Selection Code (f98) the LED associated to that button will indicate the current mode selection as follows: •Voice Announce – Hands‐free, LED will light steady green. •Voice Announce – Privacy, LED will light steady red. •Tone Ring Mode ‐ LED will not light 2-40 Suite 64 31-Button Telephone User Guide...
Page 51: Messaging-Status Text
Messaging-Status Text 2.24 Feature Code: Description You can invoke a display message to inform other users of the current status of your extension. There are six programmed messages and one custom message that you can use. Whenever another 31‐Button Telephone user calls an extension with an active Status message, the message is displayed at the calling extension. Setup 1. From idle, press f90. The display shows the first message choice: EMPTY store next a. To enter a custom message, press chg and then use the alpha‐numeric chart and dial‐pad to write the message.: # to advance to the next character position or to enter a space. b. Press c. Press save . Or... d. Press next until the appropriate pre‐programmed message displays. 3. To activate the message, press store . Deactivate 1. The extension must be idle. f*90. The following display momentarily shows: 2. ...
Page 52 Operational Notes 1 is used to select special characters. • Dial Pad Key • Dial * before any dial pad key to insert the numeral on the dial pad key instead of a letter in this character position. • When * is pressed after a letter has been selected for this character is forced to lower case. • Use # to insert a space. • Use # to advance to the next character position. • Messages can be 16 letters/symbols maximum. • The Message – Status feature code can be stored on an available Feature/DSS Button. • When the Message – Status feature code is stored on a Feature/DSS Button, that button is used to activate and deactivate the status message. 2-42 Suite 64 31-Button Telephone User Guide...
Page 53: Night Mode/Activate
Night Mode/Activate 2.25 Feature Code: Description After‐hours operation can require different ringing patterns than those during normal business operations. The system can be placed into Night Mode as one of the available Service Modes. Any extension can manually switch the system service from day to night mode, or vice‐versa, using the Attendant Administration (password is required). The attendant extension can set the system mode of operation using the Night Mode code or a Feature/DSS Button programmed with the code for simple one‐button operation. Change Service Mode 1. At the attendant extension: a. Press the Feature/DSS button programmed with the Service Mode feature code or enter the feature code f63. The following will be displayed. PSWD :_ b. Enter the attendant extension password. 2. The Service Mode is advanced to the next mode. 3. Repeat until the appropriate mode of service displays. 2-43 Suite 64 31-Button Telephone User Guide...
Page 54: Voice Page (Allow/Deny)
Voice Page (Allow/Deny) 2.26 Feature Code: Description You can block one‐way page announcements at your extension by dialing the Page Deny code. The Voice Page (Allow/Deny) feature does not affect enabled Background Music. 1. When the extension is idle, press f#9. The following will be PAGING DENY momentarily displayed if the previous setting was PAGING ACCEPT . 2. To enable page announcements at your extension press f#9 again. PAGING ACCEPT 2-44 Suite 64 31-Button Telephone User Guide...
Page 55: Pause Insertion
Operational Notes • You will still hear intercom calls and private voice announcements. • The Page Allow/Deny feature code can be programmed on a Feature/DSS Button. Pause Insertion 2.27 Feature Code: Description Pause Insertion is used to add a delay in dialing on outgoing outside line calls. You can store a pause or a combination of pauses in the Speed Dial bins to allow timed access to special services while allowing you to monitor the progress of the call. A pause will appear as “ P ” on the display. When storing numbers in speed dial, use the feature code f70 to insert a pause. Operational Notes • A pause occupies one digit position when stored in speed dial. 2-45 Suite 64 31-Button Telephone User Guide...
Page 56: Phone Lock/Unlock
Phone Lock/Unlock 2.28 Feature Code: Description This feature is used to prevent anyone from making unauthorized outside line calls from your extension. This feature code is also used to program your private, four‐digit extension password. Locking the phone will block 9-1-1 calls. Lock Your Phone 1. Press f97. PSWD :_ bksp show 2. Enter the current password (The factory default for ext. 401 is “9999”, for all others it is “0000”) and then press show . LOCK PHONE pswd 3. Press yes . PHONE LOCKED 4. No outside line calls can be made at this extension. 2-46 Suite 64 31-Button Telephone User Guide...
Page 57 Unlock Your Phone 1. Press f97. PSWD :_ bksp show 2. Enter the current password and then press show . LOCK PHONE pswd 3. Press no . PHONE UNLOCKED 4. Outside line calls can now be made at this extension. Operational Notes • When your extension is locked, you can only make intercom calls. You can still answer calls and retrieve calls on hold while your extension is locked. • If you try to make a CO line call from a locked telephone, you will hear error tone and the display will show “ PHONE LOCKED .” • The Phone Lock feature code can be programmed on a Feature/DSS Button. 2-47 Suite 64 31-Button Telephone User Guide...
Page 58: Speakerphone
Speakerphone 2.29 Feature Code: Description The Suite 64 31‐Button Telephones are all equipped with a high‐quality, half‐duplex speakerphone. This feature makes it possible to place hands‐free calls. The Speakerphone is disabled when Headset Mode is enabled. Placing a Call 1. Press an idle outside line button or dial an intercom number. 2. The s button LED lights immediately and the speakerphone is active. 3. Press s to hang up the call. Answering a Call 1. While your phone is ringing, press the s button. 2. The s button LED lights immediately and the speakerphone is active. 3. Press s to hang up the call. Operational Notes • The speakerphone function is impacted by environmental conditions. • To dial intercom numbers directly from an idle condition, the Hot Key set‐ ting must be Enabled. Otherwise, the extension user must press a pro‐ grammed Intercom Button or press the s button prior to dialing the extension number. •...
Page 59: Volume Control
Volume Control 2.30 Description The Suite 64 31‐Button Telephone is equipped with a volume control that you can use to adjust the various volume settings of the telephone. The following function volumes can be adjusted: • Background Music • Ringing • Handset • Speaker • Headset You can adjust the volume for each function while that function is in use. You can adjust ringer volume while the telephone is idle. <> While the function is active, press the as necessary. The volume for this function is now set and will be retained for any future use of this mode. Operational Notes 2-49 Suite 64 31-Button Telephone User Guide...
Page 60 2-50 Suite 64 31-Button Telephone User Guide...
Page 61: Making Suite 64 Calls
Making Suite 64 Calls Making an Outgoing Call Feature Code: Description Access to Outside Lines, is available using several ways. They can be accessed by: • Dialing the specific outside line (lines 700‐757) or outside line group (9). • Pressing a programmed outside line button. Refer to Section 2.17 for DSS key programming instructions. All extensions are programmed with CO Line buttons for CO Lines 1~6. To dial an outside line; 1. Press one of the outside line buttons of an idle outside line where the LED is not illuminated. If the handset is still on‐hook, the Speakerphone LED will be illuminated. 2. When you hear dial tone, dial the telephone number. s, if you are using the speakerphone, 3. ...
Page 62: Making An Intercom Call
Making an Intercom Call Feature Code: Description To make an intercom call, dial the extension number. Or… Press one of the pre‐programmed Feature/DSS Buttons of the extension that you want to call. Refer to Section 4.17 for instructions on programming the Feature/DSS Buttons. Operational Notes • Some applications may require a button to indicate use of the intercom fea‐ ture at extensions. To meet this requirement, the feature code 65 can be programmed on an available Feature/DSS Button for use. • Auto Line Selection is set to “ICM” (Intercom) by default, therefore, inter‐ com dial tone is heard automatically when lifting the handset or when press‐ ing the s button. • When calling an extension that is in Voice Announce mode you can Force Tone Ring by * after the extension number. Suite 64 31-Button Telephone User Guide...
Page 63: Making A Call Using Account Code
Making a Call Using Account Code Feature Code: Description If you would like a call to be associated with a specific account number in the Suite 64 Station Message Detail Reporting (SMDR), you must enter an account code before making the call. The account code length is predetermined and programmed to be between 2 and 8 digits. 1. Dial the Account Code access number 2. Enter a valid account code. The Suite 64 system automatically accesses an idle outside line. 3. Dial the telephone number. Operational Notes • If you dial an invalid account code, you will hear an error tone. • When you dial a valid account code, the call is monitored for toll restriction against the Class of Service associated with the entered Account Code. Suite 64 31-Button Telephone User Guide...
Page 64: Auto Redial
Auto Redial Feature Code: Description You can use Auto Redial (AR) to dial the last number that you dialed. The system waits for a predetermined time for the call to be answered. If the call is not answered during this time, the system hangs up and tires the call again. The number of attempts the phone will make is designated in the system programming. Default is 2 attempts 1. Hang up when you place a call and receive a busy signal. 2. Press Operational Notes • The Feature Code f78 can be programmed under a Feature/DSS But‐ ton on the 31‐Button Telephone to be used with the Auto Redial feature. • The system will continue redial attempts until: ‐ The Call rings through and the caller picks up. ‐ The maximum number of attempts is reached. (2‐15) ‐ Any other feature is used on the telephone. • The number of redial attempts and the timed interval between attempts are set in system programming and are not changeable at the individual exten‐ sions. Suite 64 31-Button Telephone User Guide...
Page 65: Calling The Operator/Attendant
Calling the Operator/Attendant Feature Code: Description The extension that is programmed as the Attendant may receive internal calls via a programmed Operator Code. To call the attendant/operator, press Operational Notes • The Operator Code is in addition to the default assigned three‐digit intercom number for the extension. • The attendant three‐digit extension number can be programmed in any Fea‐ ture/DSS Button. Meet-Me Conference Feature Code: Description The Meet‐Me Conference feature is used to join multiple parties in one conversation. The system provides eight separate conference bridges. (4 parties maximum each.) Callers can be easily transferred to these bridges. Users may simply dial the location number. Outside parties can join the conference using the automated attendant by dialing the bridge number at the Auto Attendant greeting. Suite 64 31-Button Telephone User Guide...
Page 66 Transfer a Caller to a Meet Me Conference 1. Press while connected with another extension or outside line. 2. Dial the Meet‐Me Conference destination for this call. (860‐867). 3. Hang up to complete the transfer. Join a Meet-Me Conference 1. Dial the Meet‐Me Conference destination to join (860‐867). 2. Hang up when finished. Join a Meet-Me Conference from the Auto Attendant 1. Dial the Meet‐Me Conference destination to join (860‐867)when the automated attendant answers. 2. Hang up when finished. Operational Notes • Up to 4 simultaneous connections may join any one conference.
Page 67: Supervised/Unsupervised Conference
Supervised/Unsupervised Conference Feature Code: Description The Suite 64 system can accommodate eight, 4‐party conferences simultaneously. Conferences can include a maximum of 3 outside lines or up to 4 extensions. One telephone station acts as the conference manager and counts as one conference member. Supervised/Unsupervised A Supervised Conference is a conference whereby at least one member is an extension of the Suite 64 system. The Suite 64 extension that establishes a conference becomes the conference manager and can add and/or delete members of the conference at any time. The conference manager also is authorized to establish an Unsupervised Conference. An Unsupervised Conference is a conference where all members are on outside lines. (1 Extension & 2 Outside maximum) Establish a Three-party Conference 1. Answer or place the first call (internal or external). 2. Press h 3. Place the second internal or external call. 4. Press the t button to join the connections together. 5. Hang up to end the Conference. Establish a Four-party Conference 1. First establish a three‐party conference as described above. 2. Press h. 3. ...
Page 68 Rejoin an Unsupervised Conference 1. Press 2. Your extension is rejoined to the conference connection. Force Release a Conference Member (Conference Controller Only) 1. While engaged in a conference the display shows: XXX XXX XXX private forced 2. Press [forced] . The following will be displayed. PRESS DIR# exit 3. Press [exit] to abort the operation and return to the conference. Or… 3. Dial the directory number (outside line number or Extension number) to release. 4. That member is disconnected. 5. ...
Page 69 Private Connection with a Conference Member (Conference Controller Only) 1. While engaged in a conference the display shows: XXX XXX XXX private forced 2. Press private . The following will be displayed. PRESS DIR# exit 3. Press exit to abort the operation and return to the conference. Or… 4. Dial the outside line number or extension number to connect or press a pre‐programmed Feature/DSS button. 5. That party is removed from the conference and is connected to you. 6. Pressing the t button to re‐establish the conference with all members. Or… 7. Hang up on the current connection and rejoin the remaining member(s) by pressing h. 8. ...
Page 70 Operational Notes • The conference manager is the extension that establishes a conference. • Only the manager can add new parties. • Only the conference manager is allowed to release any attending party. • When adding new parties to a conference and while speaking privately to a particular conference member other members of the conference will be con‐ nected to Music On Hold. • When the conference manager exits a conference, the most recently invited internal party will be designated as the new conference manager. • When a conference is established, each party will hear a conference tone when the Conference Tone is enabled. • Conferences can only be established using a 31‐Button Telephone. 3-10 Suite 64 31-Button Telephone User Guide...
Page 71: Direct Inward System Access (Disa)
Direct Inward System Access (DISA) Description The Direct Inward System Access or DISA feature allows you to remotely access system resources such as System Speed Dial, outside line Access, and Intercom dialing. DISA can be accessed via the Auto Attendant as well as by dedicated DISA lines. Steps 1 through 4 are possible only if a type 4VAA Auto Attendant card is installed on the system. 1. Call into the Suite 64 2. Press 9 or dial the DISA line number directly. Or… 3. The DISA stutter dial tone is heard. 4. Dial an internal number. Accessing an Suite 64 Outside Line 1. ...
Page 72 Operational Notes • Up to 4 DISA CO lines may be used simultaneously. • The activation time for a DISA CO line is programmable for “Never,” Day,” “Night” or “Always.” • If you dial an invalid number your call will be directly transferred to the attendant. • The DISA Talk Time is programmable for 1, 2, 3, 5, 10, and 15 minutes. By default the DISA Talk Time is set to 1 minute. A warning tone is heard 10 seconds prior to the disconnect operation. • DISA Talk Time can be extended while connected in a DISA call. To extend the Talk Time: dial 0*. (This restarts the DISA Talk Timer.) • To disconnect a call originated via DISA before the Talk Time expires, dial 3-12 Suite 64 31-Button Telephone User Guide...
Page 73: Last Number Redial
Last Number Redial f8 Feature Code: Description The Last Number Redial feature, or LNR, automatically dials the last number dialed from your telephone. The LNR retains up to sixteen (16) digits. You may either choose a specific outside line by first pressing that outside line button or you can allow the line to be selected automatically by the LNR feature. Choose an Outside Line First 1. Press an outside line button. 2. Press Automatically Select an Outside Line 1. Press Operational Notes • Last Number Redial doesn’t operate with intercom calls. • The LNR feature code can be programmed on a Feature/DSS Button. • LNR will dial the speed dial number and any subsequent manually dialed digits. • In the event that all CO lines are busy you will hear busy tone and your tele‐ phone will display: ALL CO LNS BUSY •...
Page 74: Making Off-Hook Voice Announcements
Making Off-Hook Voice Announcements 3.10 Description Off‐Hook Voice Announce, or OHVA, allows you to make an off‐hook voice announcement over the speaker of a busy extension. To receive an OHVA call, the call must be from the handset. An OHVA call can be rejected. Placing an OHVA to Another Extension 1. Call the busy extension. The following will be displayed. EXT XXX BUSY cbck next 2. Press next . The interactive key options change as follows: camp voic 3. Press voic to establish an OHVA call. OHVA EXT XXX Receiving an OHVA Call 1. While on a call using the handset, you receive an OHVA call: EXT XXX OHVA reject 2. ...
Page 75: On-Hook Dialing
On-Hook Dialing 3.11 Description You can make outgoing calls from your Deluxe Telephone using the speakerphone. The s button LED is lit when you are making a call. 1. dial any extension number directly from the keypad without lifting the handset. The Hotkey feature must be active. Or… 2. Press any outside line button and dial without lifting the handset. 3. When Hot Key is disabled, press the s button or press an idle outside line button then dial without lifting the handset. Operational Notes Paging 3.12 Feature Code: Description You can make a public announcement to all extensions or to a group of extensions. The Suite 64 system provides both all‐call (heard by all users) and page zone (heard by a specific group of users). Page announcements are heard over the extension speakers. 1. While in the idle condition – lift the handset. 2. Dial the Zone Page access code (extensions) 201–208 for extensions or for external page. Press the Feature/DSS Button designated as All Call Page or dial the All Call Page access code 200. You hear the Page Alert Tone. 4. Make a paging announcement. 5. Hang up when finished. 3-15 Suite 64 31-Button Telephone User Guide...
Page 76: Saved Number Redial
Operational Notes • The Page Allow/Deny feature code may be programmed on a Feature/DSS Button. Saved Number Redial 3.13 Feature Code: Description The Saved Number Redial, or SNR feature is normally used whenever you want to store a telephone number that you would like to dial later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number – Saved Number Redial (SNR). After you’ve placed an outside line call to a number that you would like to store, press f51. The dialed number is stored in the Saved Number memory. When the telephone is idle, press the Feature/DSS Button designated as SNR or press f51. The stored number is dialed. Operational Notes • SDN can store up to sixteen (16) digits. • When SNR is attempted and the SDN buffer is empty, the display will show “ NO SAVED NUMBER .” • If all CO lines are busy when the redial is attempted the display will show” ALL CO LINES BUSY .” •...
Page 77: Speed Dial
Speed Dial 3.14 500‐519, Extension System 600‐699 Description The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per extension and 100 system speed bins that can be shared by all extensions. Setup 1. Press f1. 2. Dial the Speed Dial location number (500 – 519). 3. Press show . The current contents are displayed. 4. Press chg . 5. Enter the number that you want to store, including Pauses (f70), Flash (f3) and Pulse‐To‐Tone Conversion (#) codes. 6. Press save . That number is stored in this speed dial location. 7. Repeat from step 2 to continue programming Speed Dial locations from step 2 above or hang‐up (press s twice) to exit. System Selects the Outside Line Automatically Dial the Speed Dial location number (500 – 519,600 – 699).
Page 78 • Pauses and Flashes may be stored in Speed Dial. If you access an empty bin the display will show “ SPEED NO. EMPTY .” • 3-18 Suite 64 31-Button Telephone User Guide...
Page 79: Calling Features
Calling Features Answering Machine Emulation Description The Answering Machine Emulation feature requires the optional Suite 64 Voice Mail System. Whenever your voice mailbox answers a call, the Suite 64 allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call. 1. When an extension user voice mailbox answers a caller, you’ll hear an alert 64) will tone. The Feature/DSS Button programmed for Voice Mail ( flash green at a fast rate. 2. Press the flashing Voice Mail button. The button LED will now flash green at a slower rate. The display shows: MONITOR VM CALL a. Press the softkey beneath yes to monitor call. The LED of the voice mail button will light steady green. At this time you are monitoring the caller and message in progress. Or… b. Press the softkey beneath no to exit this mode. Suite 64 31-Button Telephone User Guide...
Page 80: Call Back (Co Line)
4. If you select the softkey beneath yes , the display shows: MONITORING answer exit 5. Press the softkey beneath answer to be connected to the caller and remove him from the voice mailbox. The voice mail button LED will extinguish. 6. Press the softkey beneath exit to leave the caller in the voice mailbox. Operational Notes • To Monitor or Answer a call, action must be taken before the “Monitor Time” expires. Monitor Time starts at the time the caller is connected to the user’s voice mail box. Call Back (CO Line) Description The Call Back feature allows you to queue a busy outside line for use when it becomes available. 1. Press a busy, programmed outside line button (steady red LED) or outside line group button, or dial an outside line access group number (9, 700 – 756). You will hear busy tone and the display will read: CO LN BUSY XXX cbck 2. Press the softkey beneath cbck Interactive Soft Button or Dial # on the dial pad.
Page 81 3. You will hear a confirmation tone and the display will read: CBCK TO LINE XXX 4. A few moments later, the display will return to an idle state. 5. When the selected outside line, or an outside line in the selected outside line group, becomes available, you will hear fast ringing at the extension and the display will read: CBCK TO LINE XXX reply 6. Press the softkey beneath reply to be connected to the available outside line and dial as usual Or... 7. Press the softkey beneath del to delete the outside line callback. Operational Notes • During call back alert tones, lifting the handset will directly connect the extension user to the selected CO Line calling back. • Every extension may Call Back only one busy CO line at the same time. • The Call Back Alerting Ring Time is 10 seconds. If the call back goes unan‐ swered during the 10 seconds ring time the call back is canceled. • CO lines that have Call Back requests will recall the Call Back initiator. The Call Back CO line will become available to other extensions if the call back extension doesn’t answer within 10 seconds. • During the time that the Call Back is recalling the initiator, a new incoming ...
Page 82: Call Back (Extension)
Call Back (Extension) Description When you call an extension that is busy, in Do Not Disturb, or idle, you can use the Call Back‐Extension feature to queue your call so that it will be placed as soon as the extension is available. 1. Dial the extension number of the busy extension. 2. If the dialed extension is in Tone Ringing Mode, the display shows: EXT XXX cbck 3. If the extension you are calling is busy, the display shows: EXT XXX BUSY cbck next 4. Press the softkey beneath cbck 5. You will hear a confirmation tone and the display will read: CBCK TO EXT XXX 6. Your extension will return to idle status. Suite 64 31-Button Telephone User Guide...
Page 83 To Answer a Call Back: 1. When the call back begins, your extension will ring a special call back alert ring for 30 seconds and the display shows: CALL BACK TO XXX reply a. Lift the handset or press s Or… b. Press the softkey beneath reply to activate Call Back. To cancel all active call backs prior to receiving Call Back Alert ringing: 1. Press Operational Notes If you press the softkey beneath del during the Call Back Alert ringing, the • Call Back will be cancelled and the display will show: CBCK DELETE XXX • To activate a Call Back at an extension that is in the Voice Announce mode, you must first Force Tone Ring. (Refer to Section 4.11 • If the call back is not answered during the reply alert ringing, the response message will be displayed until you press either the softkey beneath ...
Page 84: Call Park/Call Park Answer
Call Park/Call Park Answer Feature Code: Description The Call Park/Call Park Answer feature allows you to “park” a call at any extension. It is also used to retrieve a parked call from any extension. You can park and retrieve calls by dialing the Call Park code followed by the extension number where the call is to be/has been parked. 1. While connected to an outside line call, press f73 or press pre‐programmed Feature/DSS Button designated as CALL PARK (if programmed). 2. Dial the extension number where this call is to be parked, or press the Feature/DSS Button of the extension where this call is to be parked. 3. The outside line call is parked at that extension. 4. Hang up the phone. Call Park Answer 1. While the phone is idle, press f73 or press the pre‐programmed Feature/DSS Button designated as CALL PARK. 2. Dial the extension number where this call is to be parked, or press the Feature/DSS Button of the extension where this call is parked. 3. You are connected to the call. Operational Notes • Each telephone/extension has one personal extension number used to park ...
Page 85: Call Pick Up (Group)
Call Pick Up (Group) Feature Code: Description The Call Pick Up (Group) feature is used to answer calls ringing at another extension. When you hear another extension in your pickup group ringing, press * Or… When you hear an extension in a different pickup group ringing, dial that Call Pick Up Group number (260‐267). Operational Notes • If the call at the dialed extension has stopped ringing, you will hear an error tone and the display on a 31‐Button Telephone will show “ PICKUP FAILURE .” • The Call Pick Up Group feature code can be programmed on any Feature/DSS Button. • If several calls of the same priority are ringing at the extension, the calls are answered in the order they are received. Suite 64 31-Button Telephone User Guide...
Page 86: Camp On (Extension)
Camp On (Extension) Description The Camp On feature alerts the user of a busy extension that another extension is attempting a call. When you initiate a Camp On, the user at the busy extension hears a Camp On alert tone. 1. Call a busy extension. The display shows: EXT 402 BUSY cbck next 2. Press the softkey beneath next . The bottom line on the display changes camp voice intru 3. Press the softkey beneath camp . The user of the busy extension hears the Camp On alert tone and the display shows: CAMP ON EXT 402 4. When the busy extension goes on hook or places the current call on hold, the extension rings. Operational Notes • Each extension can have only one Camp On at the same time. • While waiting for a busy extension the caller hears music. Suite 64 31-Button Telephone User Guide...
Page 87: Do Not Disturb (One Time)
Do Not Disturb (One Time) Feature Code: Description The One‐Time Do Not Disturb feature allows you to block outside line ringing while engaged in a call. The feature will automatically be disabled at the end of the current call. 1. While you are connected with a call and a new call rings at your extension. To cancel ringing for this call, press a pre‐programmed Feature/DSS Button designated as DO NOT DISTURB or press f4. 2. Do Not Disturb (One Time) is activated. 3. Do Not Disturb (One Time) will deactivate when the current call is disconnected. Operational Notes • The Do Not Disturb (One Time) feature code may be programmed on a Fea‐ ture/DSS Button. • A Feature/DSS Button programmed for the Do Not Disturb code will flash at a fast rate while Do Not Disturb (One Time) is active. Suite 64 31-Button Telephone User Guide...
Page 88: Do Not Disturb (Override)
Do Not Disturb (Override) Description The Do Not Disturb – Override feature allows you to override the Do Not Disturb condition at another extension. Do Not Disturb‐Override is available only if Intrusion ( ) is active on the Section 4.16 calling extension. Calling an Extension in Do Not Disturb 1. Place intercom call to the extension in Do Not Disturb. You will hear Do Not Disturb tone and the display indicates the condition of the called extension: EXT 403 DND override 2. Press the softkey beneath override . 3. The called extension begins to ring. Operational Notes • An extension in Do Not Disturb that has been override may invoked Forced Intercom Call Forward.(Refer to Section 4.10) •...
Page 89: Flash (Co Line)
Flash (CO Line) Feature Code: Description The Flash – CO Line feature is used with a call waiting feature from your telephone company . Flash – CO Line is used to generate a hook switch signal to the telephone company to answer the waiting call. While connected to an outside line with a waiting call, press f3.. Operational Notes At a 31‐Button Telephone, when the flash code is dialed “ CO Flash ” will • be displayed temporarily. 4-11 Suite 64 31-Button Telephone User Guide...
Page 90: Forced Intercom (Call Forward)
Forced Intercom (Call Forward) 4.10 Feature Code: Description Using the Forced Intercom‐Call Forward feature, you can immediately forward tone ringing intercom calls to the attendant by pressing the Do Not Disturb button. 1. When your telephone is set to Tone Ring and another station is calling you, the display shows: EXT XXX CALLING 2. Press f4. The display shows: DO NOT DISTURB 3. The ring is discontinued and the call is sent to the programmed attendant. 4. Your extension remains in Do Not Disturb mode until deactivated. Operational Notes • When Forced Intercom Call Forward is activated, the calling party connection is an intercom call to the attendant extension. • You cannot activate Forced Intercom Call Forward if another Call Forward mode is already enabled. 4-12 Suite 64 31-Button Telephone User Guide...
Page 91: Forced Intercom Tone Ring
Forced Intercom Tone Ring 4.11 Feature Code: Description You can use the Forced Intercom Tone Ring feature to cause the called telephone to ring when you initiate an intercom call. After a Voice Announce connection has been established to an extension, you may change the alert signal at that extension from Voice Announce to Tone Ring. 1. Establish an intercom call to an extension in Voice Announce mode. Your telephone will display: VOICE CALL XXX 2. Press * to change the alert signal at the called extension from Voice Announce to Tone Ring. Your telephone will display: CALLING EXT 403 cbck 3. A Tone Ring alert signal is sent and continues at the called extension until it is answered. If your call remains unanswered, you can dial * again to return to Voice Call Announce mode. Operational Notes • It is not possible to force an extension from Tone Ring mode to Voice Announce mode if Tone Ring was selected in the destination. • To leave a Callback request at a called extension that doesn’t answer, the alert signal must be set for Tone Ring. 4-13 Suite 64 31-Button Telephone User Guide...
Page 92: Hold
Hold 4.12 Feature Code: Description h button. When a line You can place any outside line on Hold by pressing the is place on Hold, the green LED indicates that this is your holding line and flashes at double wink rate. The same system hold line will flash the red LED at all other extensions. 1. While on a line, the line green LED is flashing at a double wink rate. 2. Press h. The line green LED now flashes at a slow rate and the call is placed on System Hold. Operational Notes • Any party who is placed on Hold will hear music if available. 4-14 Suite 64 31-Button Telephone User Guide...
Page 93: Exclusive Hold
Exclusive Hold 4.13 Feature Code: Description When using the f button and h together, you can place an outside call on Exclusive Hold. While connected on an outside line, press f and then press h. Operational Codes • When you place a CO line call on Exclusive Hold, the green LED for that line at your telephone will flash fast and the red LED will light steady at other extensions for that CO line. • A CO line call will be placed on System Hold (Refer to ) after the Section 4.12 Exclusive Hold time expires. You will hear a tone alerting you that the timer has expired and the hold condition for that CO line changes to System Hold. The green LED at your telephone will flash slowly and the red LED at other extensions will begin to flash slowly. • Exclusive Hold is used only for CO line calls. 4-15 Suite 64 31-Button Telephone User Guide...
Page 94: Hold Reminder
Hold Reminder 4.14 Description The Suite 64 system provides a programmable timer to remind you that a call has been left on System Hold or Exclusive Hold. When Hold Reminder is enabled, you will hear one ring tone repeated each time the selected time expires. Operational Notes • Hold Reminder applies to both intercom and CO line calls. • Hold Reminder applies to CO line calls that are on System Hold (Refer to Section ) or Exclusive Hold (Refer to 4.12 Section 4.13 4-16 Suite 64 31-Button Telephone User Guide...
Page 95: Holding Call Answer
Holding Call Answer 4.15 Feature Code: Description The Holding Call Answer feature allows you to place a call on hold and retrieve calls from hold by pressing the h button. When multiple calls are holding at an extension, Holding Call Answer will access the outside line that has been holding the longest while placing the current call on hold. Holding Call Answer works for all outside lines. It is possible to handle calls that do not appear (no button) at an extension via Holding Call Answer. 1. When one or multiple calls are holding at your extension, press h. The oldest holding call is connected. 2. Press h again to place this call on hold. 3. Press h again to answer the next oldest holding call. 4. Repeat as required for any calls on hold. (From your extension) Operational Notes • Holding Call Answer will also operate for intercom calls placed on hold. • If the person on hold hangs up, the system will automatically release the held CO line. 4-17 Suite 64 31-Button Telephone User Guide...
Page 96: Intrusion
Intrusion 4.16 Description The Intrusion feature allows the initiator to enter into an existing conversation when the initiator has been given the privilege to do so via Extension programming (“Intrusion Active” = Y). Intrusion can be invoked both on a busy outside line and to a busy extension. 1. Press the busy outside line button or dial a busy extension number. a. If calling to a busy extension, the display shows: EXT XXX BUSY cbck next b. Press the softkey beneath next . Camp voic intru c. If accessing a busy outside line, the display shows: CO LN BUSY XXX cbck intru 2. Press the softkey beneath intru . You are joined into the existing conversation. 3. Hang up to disconnect. Operational Notes •...
Page 97: Meet Me Page
Meet Me Page 4.17 Feature Code: Description Any internal or external page announcement can be answered using a Meet Me Page code. After hearing a page announcement, you can dial the Meet Me Page code from any telephone and be connected to the person paging you. 1. While a page is currently in progress, the telephone displays: EXT XXX PAGE 2. Press # or f59. The display shows: EXT XXX TALK Operational Notes • A page may be answered at any telephone using the Meet Me Page code, even if the page announcement is not heard over the telephone speaker. • The page may be any zone page or all page. • The Meet Me Page code may be programmed on any Feature/DSS Button. 4-19 Suite 64 31-Button Telephone User Guide...
Page 98: Note Pad
Note Pad 4.18 Feature Code: Description The Note Pad feature enables you to enter a telephone number while on a call and dial it later on. 1. While connected to an outside line, press the pre‐programmed Feature/DSS Button designated as NOTE PAD or press f5*. bksp save 2. Using the dial‐pad, enter the number to be stored and then press the softkey beneath save . You hear a confirmation tone and the display returns to the outside line connected status. Dialing the Number Stored in Your Note Pad 1. While the telephone is idle, press f5* or press a programmed outside line button to place this call and then press f5*. 2. Hang up to end the call. Operational Notes • The feature code f5* can be programmed in a Feature/DSS Button. • Only 1 number can be stored using the Note Pad feature. 4-20 Suite 64 31-Button Telephone User Guide...
Page 99: Messaging-Call Me (Text Or Voice)
Messaging-Call Me (Text or Voice) 4.19 Feature Code: Description A busy or unattended 31‐Button Telephone can be notified of a call attempt via the Suite 64 Messaging feature. A message may be sent and received in several forms: • A Call Me Message • A customized text message • A pre programmed text message (can messages) • A Voice Mail Message Sending a Call Me Message Waiting 1. You place a call to an extension and without an answer or busy… CALLING EXT XXX cbck EXT XXX BUSY cbck next 2. Press the softkey beneath msg . The following is displayed. MESSAGE TYPE call me preprog...
Page 100 Sending a Text Message 1. You place a call to an extension without an answer or busy… CALLING EXT XXX cbck EXT XXX BUSY cbck next 2. Press the softkey beneath msg . MESSAGE TYPE call me preprog 3. Press the softkey beneath preprog . You are prompted to select the message: EMPTY send next 4. Select the text message to send: a. Press the softkey beneath next until the appropriate message is displayed to select from the pre programmed list of text messages. Or… b.
Page 101 2. Press the softkey beneath msg . When the Suite 64 Voice Mail system is active, the options in the display change to add this option. MESSAGE TYPE Callme vmsg prep 3. Press the softkey beneath vmsg . The connection is diverted immediately to the Suite 64 Voice Mail system. Answering a Message 1. Your telephone display indicates the Message Waiting: MW FROM EXT XXX more reply If a Text Message was sent: MW FROM EXT XXX more show 2. If the softkey beneath more is displayed, press it to review other messages left at your extension. 3. Press the softkey beneath show to display Text Messages. 4. ...
Page 102 Canceling a Sent Text Message or a Sent Call Me Message 1. Press f*96. DEL MW_TO :XXX bksp save 2. Enter the extension number where the message was left. Then press the softkey beneath save .The message is deleted. DEL MW_TO XXX 4. Press the softkey beneath msg . MESSAGE TYPE Call me preprop Operational Notes • Dial Pad Key 1 is used to select special characters. Dial * before any dial pad key to insert the numeral on the dial pad key ...
Page 103: Monitor (Extension/Outside Line)
Monitor (Extension/Outside Line) 4.20 Description The Suite 64 system allows users to monitor conversations at other extensions. Monitoring of busy extensions and outside lines is possible only at extensions with a an authorized Monitor Class of Service. 1. Place a call to a busy extension or press a busy outside line button. CO LN BUSY 742 cbck monit 2. Press the softkey beneath monit . The audio connection at the busy outside line is connected to your extension. Also, at this time, the Mute function at your telephone is automatically activated. The display indicates the internal extension that is being monitored. MONITOR EXT XXX intru 3. You may press the softkey beneath intru or Mute to intrude on the conversation. Operational Notes • Whereas 9 is the least priority level, 0 has the highest level of priority in the Monitor Class of Service. • Monitor will not be allowed if the called extension’s Monitor COS matches the calling extension Monitor COS. 4-25 Suite 64 31-Button Telephone User Guide...
Page 104: Mute
Mute 4.21 Feature Code: Description Press the m button during a conversation to disconnect the microphone whenever it is necessary. Mute can be invoked to prohibit the telephone‐connected party from listening in. 1. While connected to any call, press the m button. The display momentarily shows: MUTE ACTIVE 2. Press m again to cancel. The display momentarily shows: MUTE INACTIVE Operational Notes • When Mute is active the red status bar flashes slowly. 4-26 Suite 64 31-Button Telephone User Guide...
Page 105: Pulse To Dtmf Conversion
Pulse to DTMF Conversion 4.22 Feature Code: Description When the system is connected to Dial Pulse (Rotary) outside lines, you may manually force the system to send DTMF tones to access DTMF driven services. 1. Access an outside line (Pulse Dialing) and dial any number. 2. In a connected state press * 3. All digits dialed after this code will be sent in DTMF. Operational Notes • The dialing conversion can only be from pulse mode to DTMF mode. 4-27 Suite 64 31-Button Telephone User Guide...
Page 106: Release Key
Release Key 4.23 Feature Code: Description The Release Key feature can be used to cancel or complete any current action without hanging up the handset. Operational Notes • Release Key must be programmed on a Feature/DSS Button to operate. • Release Key will disconnect calls in progress. 4-28 Suite 64 31-Button Telephone User Guide...
Page 107: Transfer
Transfer 4.24 Description The Transfer feature is used to change calls from your extension to another extension. Unsupervised 1. While connected to a call from either an outside line or an intercom extension press 2. Dial the destination directory number where this call is to be transferred or press the appropriate extension button if programmed. 3. Hang up to complete the transfer. 4-29 Suite 64 31-Button Telephone User Guide...
Page 108 Supervised 1. While connected to a call either from an outside line or an intercom extension, press the t button. 2. Dial the extension destination directory number where this call is to be transferred. Press the appropriate extension button if programmed. 3. Wait for the called extension to answer the intercom call. 4. Hang up to complete the transfer. Operational Notes • Transferred CO Lines that recall are placed on system hold at the time the recall occurs. • When a transferred CO line recalls, the line number and extension number where the call was transferred will be displayed. • The transferred connection party will hear ring‐back tone while the call is transfer ringing. • CO Line calls and intercom calls may be transferred. • In screened transfer, if the destination extension answers your intercom call in Voice Announce mode and does not go off hook, the transferred connection will transfer ring at that extension. • In screened transfer, if the destination extension answers your intercom call by lifting the handset, the transferred connection is connected to the destina‐ tion extension immediately when the transfer operation is complete. 4-30 Suite 64 31-Button Telephone User Guide...
Page 109: Transfer And Answer
Transfer and Answer 4.25 Feature Code: Description The Transfer and Answer feature is a feature that speeds the process of completing a transfer and answering a ringing call by pressing one button. This feature must be used from a Feature/DSS Button that has been designated for the purpose. If you are the process of transferring a call and another call rings in, you can press the Transfer/Answer button to complete the transfer and answer the ringing call at the same time. Setup 1. Program an available Feature/DSS Button for the Transfer/Answer code operation. (Refer to Section 2.17) 1. While on an outside line call and another call is ringing, initiate the transfer process. Press the t button. 2. Dial the destination intercom extension number or press the appropriate extension button if programmed. 2. Press the Transfer/Answer button. The transfer is completed and the ringing call is answered. Operational Notes • Ringing calls must be ringing at your extension for feature to operate. 4-31 Suite 64 31-Button Telephone User Guide...
Page 110: Silent Record
Silent Record 4.26 Feature Code: Description The Silent Record feature, when invoked, will record a conversation. An Suite 64 Voicemail module must be installed and operating for the Silent Record feature to operate. 1. Dial an extension. 2. After the dialed extension picks up the call, enter f67 or press the Feature/DSS Button that has been programmed for this feature. The display will show: RECORDING 3. Hang up to stop recording. Operational Notes • The extension must be programmed in the database by the Administrator to allow Silent Record. • An Suite 64 Voicemail system must be installed and active for Silent Record to operate. 4-32 Suite 64 31-Button Telephone User Guide...
Page 111: Help Mode
Help Mode 4.27 Feature Code: Description The Help Mode feature is available to assist you with operating instructions for all Suite 64 features. The Hard Drive Voicemail module must be installed and operating for this feature to operate. 1. Press the factory programmed HELP Feature/DSS button on the 31‐Button Telephone or enter f72. You will be prompted to press a programmed Features/DSS button for help with the feature that you need help with. The display will show: HELP MODE 2. Press the Feature/DSS button for the feature that you need help with. Adjust the volume with the <> button if necessary. Operational Notes • The Suite 64 Hard Drive Voicemail module must be installed on the KSU and operating for Help Mode to operate. • If a CO line button is pressed or an extension button is pressed, the Help Mode will recite the line or extension number that was pressed. 4-33 Suite 64 31-Button Telephone User Guide...
Page 112 Notes...
Page 113 Index Direct – Forward 2.13 Access Code, Storing 2.35 Direct Call Forward 2.13 Access Codes 2.35 Direct Inward System Access (DISA) 3.11 alarm 2.1 Directory Number 2.30 Alarm Clock-Extension, Deactivate 2.2 Directory/Feature/Suffix Code Lookup 2.30 Applicable Documents 1.3 Do Not Disturb 2.25, 2.26 Auto 2.2 Do Not Disturb, Calling an Extension in 4.10 Auto Hold 2.2, 2.3...
Page 114 Index Hot Key, Disable 2.36 Phone Lock/Unlock 2.46 Hot Key, Enable 2.36 Phone, Lock 2.46 Hot Line 2.37 Phone, Unlock 2.47 Hotline, Invoke 2.38 Preference 2.10 Hotline, Setup 2.37 Preference, Setup 2.10 Interactive Soft Buttons, 1.2 Reminder-Extension 2.1 Intercom Reminder tone 2.19 Reminder-Extension, Activate 2.1 Introduction 1.3 Reminder-Extension, Notification 2.1...
Page 115 Index Volume Control 2.49 i - 3 | Suite 64 Installation, Programming & Maintenance Manual |...

PCS Digital Suite 64 User Manual

1 Introduction

2 Telephone Setup

3 Making Suite 64 Calls

4 Calling Features

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Summary of Contents for PCS Digital PCS Digital Suite 64

Table of Contents