Page 1: Installation Manual
System 24/48 Installation Manual Digital Communications for the Growing Business...
Page 3: Table Of Contents
Caller ID Wiring ..................1-15 31-Button Display Telephone ..............1-17 Programming About this section ................... 2-3 Database Admin Programming the PCS digital System 24/48 ....2-4 Station Database Admin ................. 2-5 Day Class ..................2-6 CO Receive Assignment ..............2-7 Account Code ...................
Page 4 System Application ................. 2-31 Hunt Groups ..................2-32 Voice Mail ..................2-33 Appendix A (Programming PCS digital System 24/48 with PCS Mail) ... 2-34 Feature Code - Alphabetical..............2-37 Feature Code - Code ................2-38 System Features and Operation ..............3-1 General Conventions ................
Page 5 Table of Contents Call Forward ..................3-20 No Answer ................... 3-21 Busy .................... 3-22 Busy / No Answer ................ 3-22 Idle ....................3-22 All Call ..................3-23 Follow Me ..................3-23 Call Park ................... 3-24 Call Pickup ..................3-25 Direct Station ................3-25 Group ..................
Page 6 Table of Contents Last Number Redial ................3-51 Letter Scheme .................. 3-51 Loud Bell Control ................3-52 Message Waiting ................3-52 Leave a Message ................ 3-52 Receiving a Message ..............3-53 Cancellation ................3-53 Music on Hold ................... 3-53 Mute ....................3-53 Muted Ringing ..................
Page 7 Voice Mail Button ................3-74 Voice Over Busy ................3-74 Activating ..................3-74 Rejecting ..................3-74 Talk Back ..................3-74 Volume Control ................. 3-75 Warning Tone ..................3-75 Appendix A - Customer Database Worksheets ..........A-1 Station Flexible button Worksheet ............A-2 Station Programming Worksheet ............
Page 9: Notices
Notices Notices Disclaimer This manual contains current information about the PCS digital™ as written during the month of April 2003, the contents are subject to change without notice. Every effort has been made to ensure the accuracy of any information provided. Electric-Static Discharge All electronic boards are susceptible to electro-static discharge and the PCS digital™...
Page 10: Life Support Notice
viii Notices Life Support Notice Since this product is not sold with a built in battery backup or UPS (Un-interruptible Power Supply), it is not the intent that this unit be installed in a life support environment or elevator. FCC Regulation This equipment has been tested by an independent lab and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules as reproduced below.
Page 11: Regulatory Information (U.s.a.)
Notices “This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications. It has been tested and found to comply with the limits for a Class A computing device, pursuant to Subpart J of Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment.
Page 12: Incidence Of Injury
Notices Incidence of Injury The telephone company determines that the customer-provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service.
Page 13: Warranty Repair
Notices Warranty Repair If you have troubles the with the PCS digital™ System 24 or the PCS digital™ System 48, please contact PCS digital™ technical support at (480)-222-1159 for repair, return authorization or warranty information. Limited Warranty PCS digital™ provides original purchases with a limited warranty against defects in material and workmanship on this product for three (3) years from date of purchase.
Page 14 Notices...
Page 15: Installation
Installation PCS digital System 24 System 48 Installation...
Page 16 Installation...
Page 17: Introduction
Installation Introduction This manual is intended to provide the information necessary to install, program and maintain the PCS digital™ System 24 and System 48. Welcome to PCS digital™ The PCS digital™ is a compact, digital communication system. PCS digital™ has been designed to provide today’s business with a feature-rich system enabling even the smallest company to project the image of a much larger company.
Page 18: About This Manual
Installation About this manual About this manual This manual is intended to establish a guideline for the most common types of PCS digital™ System 24 and System 48 installations. Typically there are two type of customer scenario’s; A) The customer that insists that calls be answered by a human first, then transferred to the appropriate party or station.
Page 19: General Description
Installation Installation Guide PCS digital™ General Description The PCS digital™ System 24 and System 48 system technology incorporates a digital technology for voice switching and call processing utilizing Pulse Code Modulation and Time Division Multiplexing (PCM/TDM). The PCS digital™ System 24 and System 48 are allowed to migrate the digital terminals and terminal accessories throughout the entire PCS digital™...
Page 20: Installation Guide
Installation Installation Guide PCS digital™ System 24 / 48 Installation Guide Guidelines 1. Remove all equipment from boxes and inspect for damage. If damage or abuse is detected, please contact the PCS digital™ MRA department at: (480)-222-1159. 2. Locate the wall mounting template and screws. Note: In some situations the installation might require different or longer screws.
Page 21: System 24 Wiring And Start-Up
Installation System24 Wiring and Start-up System 24 Wiring and Start-up PCS digital™ System 24 Start-up Procedure Step 1: Before plugging the KSU in, check all connections: Turn the power switch B off (left position marked with an O). Main power connector T to Main Board. Battery charge connector R to Main Board.
Page 22 Installation Punch down Stations 10 thru 17 CO / PBX LINES 1 thru 3 24AWG CAT3 Single Twisted Pair Wire...
Page 23: System 48 Wiring And Start-Up
1-10 Installation System48 Wiring and Start-up System 48 Wiring and Start-up Power Supply On / Off Switch Diagnostic LED (2) 3x8 Boards (3 CO x 8 Station each) Initialization Switch CPU Board EPROM Software SMDR RS-232 Port Remote Programming RS-232 Port Loud bell Connector External Paging Port Connector Music on Hold (MOH) Connector...
Page 24 Installation 1-11 Punch down Stations 100-107 Stations 108-115 CO / PBX LINES 1 thru 6 24AWG CAT3 Single Twisted Pair Wire Secondary 3x8 Board...
Page 25 1-12 Installation Single Line Adaptor Single Line Adaptor (SLA) Wiring digital™ System 24 / 48 digital™ Out 2 = B2-Station + 48 Out 1= B1-Same Station Digital Extension 10 Analog Extension 10 Analog Extension 58 System 24 Conversion Chart System 48 Conversion Chart Digital Station System 24 Digital Station...
Page 26: Specifications
Ports: PCS digital System 48 DSS Console 12 (Note: one for each digital station) CO / PBX / Centrex Lines 18 Digital Stations PCS digital System 24 24 Digital Stations Digital Stations PCS digital System 48 48 Digital Stations...
Page 27: Caller Id Installation
1-14 Installation Caller ID Installation Caller ID (ICLID) Installation When using caller ID with the System 24 or System48 it is necessary to use the caller ID unit. The Caller ID unit must be connected to the ICLID/PC programming port on the option module using the supplied caller ID Cable (9 to 9 pin RS-232C straight- through cable) to receive caller ID information.
Page 28: Caller Id Wiring
Installation 1-15 Caller ID Wiring Caller ID (ICLID) Wiring set up 1. Access Database Programming (f#* + Password). 2. Go to 2. CO Line and press [show]. 3. Dial the CO line you wish to program (all CO lines that have Caller ID will need to be programmed), and then press [show] 4.
Page 29: 31-Button Display Telephone
Installation 1-17 31-Button Digital Display Telephone 31 Button Digital Display Telephone For flexibility, the 31 button Display Telephone uses 3 soft buttons that perform: Feature Button Programming Attendant Programming Database Programming The Display Telephone has 3 “Soft Buttons” that are located below the display. These buttons are used for ease of programming.
Page 30 1-18 Installation...
Page 31: Programming
PCS digital™ System 24 System 48 Programming...
Page 32 Programming...
Page 33: About This Section
Programming About this section: This section is designed as a visual guide through the systems’ programming menu screens from the 31 button display telephone. At the top of each page, you will find the number and name of the programming section. On the left side of the page, you will find a graphical reproduction of the SHOW STA: _ _ telephone display showing step-by-step what you should see as well as the...
Page 34: Database Admin Programming The Pcs Digital System 24/48
Programming Database Admin Programming the PCS digital ™ System 24 / 48 From any digital display extension, press [f] and dial [# *] to enter Admin Database programming. Enter the system password. The default password is 6 - [f] # * zeros (000000).
Page 35: Day Class
Programming 1. STATION DAY CLASS NITE CLASS Press show to customize CO LINE ASSIGNM STATION STATION parameters or next to RECEIVE ASSIGNM CO LINE RING ASSIGNMENT go to 2. CO LINE CALL HANDLING AC_CODE FORCED RESOURCE STA GROUP RESTRICTION WARNING TONE SYS APPLICATION DROP TIMEOUT back...
Page 36 Programming Notes:...
Page 37 Programming 1. STATION – Ring Assignment 1. STATION 2. CO LINE DAY CLASS 3. CALL HANDLING NITE CLASS 4. RESOURCE RECEIVE ASSIGNM CO LINE ASSIGNM 5. RESTRICTION RECEIVE ASSIGNM 6. SYS APPLICATION Back next show RING ASSIGNMENT back next show AC_CODE FORCED STA GROUP WARNING TONE...
Page 38: Account Code
Programming 1. Station – AC_Code Forced AC_code forced – To force this extension to enter a AC_CODE FORCED:N valid account code when placing a CO line call, back next change this to Y (yes). Once a valid account code is entered, the extension assumes a new class of service based on the programming in AC_Code Table, and can access a CO Line.
Page 39: 1. Station - Dss Owner
Programming 1. Station – DSS Owner 1. STATION 2. CO LINE DAY CLASS 3. CALL HANDLING NITE CLASS 4. RESOURCE CO LINE ASSIGNM 5. RESTRICTION RECEIVE ASSIGNM 6. SYS APPLICATION RING ASSIGNMENT back next show AC_CODE FORCED STA GROUP WARNING TONE DROP TIMEOUT STATION POSITION DSS owner –...
Page 40: Co Line Programming
Programming 2-10 2. CO LINE Programming Press show to DIALING 1. STATION customize CO LINE CALL ABANDON 2. CO LINE CO LINE TYPE parameters or next to go 3. CALL HANDLING LOUD BELL 4. RESOURCE to 3. CALL HANDLING CO LINE GROUP 5.
Page 41: Co Line Group: 1
Programming 2-11 2. CO Line – Line Group 1. STATION 2. CO LINE Dialing 3. CALL HANDLING Call Abandon 4. RESOURCE CO Line Type 5. RESTRICTION Loud Bell 6. SYS APPLICATION Co Line Group back next show Private To Toll Override Distinct tone ICLID Port # CO LINE GROUP: 1...
Page 42: Call Handling
Programming 2-12 3. Call Handling 1. STATION Press show to customize 2. CO LINE CALL HANDLING parameters 3. CALL HANDLING PRIVACY RLS or next to go to 4. RESOURCE PRIV RLS TONE 4. RESOURCE 5. RESTRICTION EX_HOLD TIME 6. SYS APPLICATION FLASH TIME REMIND TIME PARK REMIND...
Page 43 Programming 2-13 3. Call Handling – Pause Time 1. STATION 2. CO LINE 3. CALL HANDLING PRIVACY RLS 4. RESOURCE PRIV RLS TONE 5. RESTRICTION EX_HOLD TIME 6. SYS APPLICATION FLASH TIME back next show REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO...
Page 44 Programming 2-14 3. Call Handling – VM Dialing Ratio Dialing Ratio – Has two parameters that may be VM DIALING RATIO programmed; TONE TIME and INT_DGT TIME. back next show INT_DGT: the inter-digit time is the minimum actual time between digits that the system will wait before sending the next tone.
Page 45: Disa
Programming 2-15 3. Call Handling – DISA 1. STATION 2. CO LINE 3. CALL HANDLING PRIVACY RLS 4. RESOURCE PRIV RLS TONE 5. RESTRICTION EX_HOLD TIME 6. SYS APPLICATION FLASH TIME back next show REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DISA...
Page 46: External Call Forward
Programming 2-16 3. Call Handling – External Forward EXTERNAL FORWARD External forward – requires one inbound and one back next show outbound CO line, which will be joined by system speed bin 99 (See System Speed Bin) Incoming / Outgoing – Select an inbound and an INCOMING: 0 outbound CO line to be used.
Page 47: Call Abandon Time
Programming 2-17 3. Call Handling – Call Abandon Time 1. STATION 2. CO LINE 3. CALL HANDLING PRIVACY RLS 4. RESOURCE PRIV RLS TONE 5. RESTRICTION EX_HOLD TIME 6. SYS APPLICATION FLASH TIME back next show REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE...
Page 48 Programming 2-18 3. Call Handling – CO Preset Forward CO LN PRESET FWD CO P-FWD TIME:16 back next show back next CO LN ATTRIBUTE back next show SHOW CO LINE: _ bksp show ACCESS CODE Back next show CO1 DEST: EMPTY back next CO1 VM: EMPTY...
Page 49 Programming 2-19 3. Call Handling – Preset Call Forward 1. STATION 2. CO LINE 3. CALL HANDLING PRIVACY RLS 4. RESOURCE PRIV RLS TONE 5. RESTRICTION EX_HOLD TIME 6. SYS APPLICATION FLASH TIME back next show REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE...
Page 50: Wait - Iclid: 6
Programming 2-20 3. Call Handling – Wait_ICLID WAIT – ICLID - The amount of time that the WAIT – ICLID: 6 system will wait for the Caller ID signal from back next the Telephone Company. Once this timer expires, the system presents the Caller ID and the first audible ring to the programmed extension(s).
Page 51: Resource
Programming 2-21 RING SCHEME 4. Resource LETTER TYPE ATTENDANT ALTERNATE SYSTEM ALARM NITE START 1. STATION NITE END 2. CO LINE DB PSWD USER PASSWORD 3. CALL HANDLING USER NAMES Press show to 4. RESOURCE PREPROG MESSAGE 5. RESTRICTION customize Resource SYSTEM SPEED NO 6.
Page 52 Programming 2-22 4. Resource – Letter Type Letter type - Is used to customize the characters for LETTER TYPE: 0 the Messaging and Name in Display features. This back next allows the letters to be adjusted to accommodate special characters and language requirements. Attendant –...
Page 53: Database Password
Programming 2-23 4. Resource – DB Password 1. STATION 2. CO LINE 3. CALL HANDLING 4. RESOURCE RING SCHEME 5. RESTRICTION LETTER TYPE 6. SYS APPLICATION ATTENDANT back next show ALTERNATE SYSTEM ALARM NITE START NITE END DB PSWD: 000000 DB PSWD –...
Page 54: Pre-Programmed Messages
Programming 2-24 4.Resource – Preprogrammed Messages There are two types of Preprogrammed Messages; PREPROG MESSAGE Outgoing and Executive Notify. The Outgoing back next show Message works with Message Waiting and allows a display telephone to display a text message when called.
Page 55: System Speed No
Programming 2-25 4. Resources – System Speed No 1. STATION 2. CO LINE 3. CALL HANDLING 4. RESOURCE RING SCHEME 5. RESTRICTION LETTER TYPE 6. SYS APPLICATION ATTENDANT back next show ALTERNATE SYSTEM ALARM NITE START NITE END DB PSWD USER PASSWORD Each system has 80 (20-99) System Speed Dial Bins.
Page 56: System Time
Programming 2-26 4. Resource – System Time System time is displayed on all digital display SYSTEM TIME_ back next show telephones. Use the following parameters to program the current system time and date. Press chg to change or select the following parameters. YEAR : 00 Year –...
Page 57: Name Directory
Programming 2-27 4. Resource – Name Directory 1. STATION 2. CO LINE 3. CALL HANDLING 4. RESOURCE RING SCHEME 5. RESTRICTION LETTER TYPE 6. SYS APPLICATION ATTENDANT back next show ALTERNATE SYSTEM ALARM NITE START NITE END DB PSWD USER PASSWORD USER NAME NAME DIRECTORY PREPROG MESSAGE...
Page 58: Data Link
Programming 2-28 4. Resource – Data Link Data link - *** Future Feature **** DATA LINK: MANUAL back next RMT X_Rate – Adjusts the baud rate for the remote programming/ICLID port. It can be adjusted from 110 to 19200 kbps. PCSDigital recommends 9600 bps for the System24 and 2400 bps for the sytem48.
Page 59: Restriction
Programming 2-29 Toll Restriction Toll Restriction Description: There are 100 “digit interval locations” or bins that are used to define the system’s toll Restriction. Toll 1. STATION Restriction is based on the “Allow Only principal”, and 2. CO LINE each table is comprised of four data fields: 3.
Page 60: Toll Restriction Theory
Programming 2-30 Toll Restriction – Theory The “From” and “To” data fields, which appear as right arrows ( ), allow the programmer to enter a range of allowed telephone numbers up to 10 digits each in length. This flexibility allows the programmer to enter only the digits significant to the dialing restriction desired.
Page 61: Voice Mail
Programming 2-31 System Application (PCS mail ™ Programming) 1. STATION 2. CO LINE 3. CALL HANDLING 4. RESOURCE 5. RESTRICTION STA HUNT GROUP 6. SYS APPLICAT. VOICE MAIL back next show The System Application parameter deals with two types of station groups, Hunt and Voice mail. Both contain a group of stations that are assigned to ring, in the order that they are entered, when a pilot or group number is dialed.
Page 62: Hunt Groups
Programming 2-32 6. System Applications - Station Hunt Group 1. STATION 2. CO LINE 3. CALL HANDLING 4. RESOURCE 5. RESTRICTION 6. SYS APPLICATION Sta Hunt group back next show Voicemail STA HUNT GROUP Hunt group - Enter the number (1 – 8) representing back next show...
Page 63 Programming 2-33 6. System Application – Voice Mail VOICE MAIL Press show to display the Voice Mail Group back next show integration fields. Values: ICM Prefix = Intercom Prefix digits ICM PREFIX: EMPTY: XFR Prefix = Transfer CO Line Prefix digits back next Record DGT = One touch record digits...
Page 64: Appendix A (Programming Pcs Digital System 24/48 With Pcs Mail)
Programming 2-34 Appendix A (Programming PCS digital ™ System 24 / 48 with PCS mail™) In Band Integration Procedure Article I. Step 1 At any PCS Digital Key Telephone station: [FEAT] + [#] + [ * ] The display reads DB PSWD: Enter password [000000] (default password) Press the [SHOW] soft-key Press the [NEXT] soft-key...
Page 65 Programming 2-35 Step 2 Press the [HOLD] key twice The display reads 1. STATION Press the [NEXT] soft-key until the display reads 6. SYS APPLICAT. Press the [SHOW] soft-key The display reads STA HUNT GROUP Press the [SHOW] soft-key The display reads HUNT GROUP: Enter [8] Press the [SHOW] soft-key The display reads GROUP TYPE: HUNT...
Page 66 Programming 2-36 Step 3 Press the [HOLD] key until the display reads 6: SYS APPLICAT. Press the [NEXT] soft-key The display reads 1. STATION Press the [SHOW] soft-key The display reads SHOW STA: Enter [10] Press the [SHOW] soft-key Press the [NEXT] soft-key until the display reads RING ASSIGNMENT Press the [SHOW] soft-key The display reads CO LINE 1: BOTH Press the [CHG] soft-key until the display reads CO LINE 1: NONE...
Page 67 Programming 2-37 Alphabetical List of Feature Codes Alphabetical Feature Code List Account Code Flash f*92 Alarm - Reminder Delete Forced Tone Ringing Alarm - Reminder Group Call Pickup Answering machine emulation Headset Mode Attendant Administration Hold - Automatic Authority Code H-T-P mode Auto Line Select Key Set...
Page 68 Programming 2-38 Feature Code list by Feature Code Alphabetical Feature Code List Forced Tone Ringing Meet Me Page Attendant Administration Conference Speed Number Program Answering machine emulation Night Service VM Access Code Feature Button Programming Call Wait Allow/Deny DSS Button Programming Monitor Call Forward Message in Display Pause (Speed Dial Bins )
Page 69: System Features And Operation
Features and Operation PCS digital System 24 System 48 System Features and Operation...
Page 70 Features and Operation...
Page 71: General Conventions
Features and Operation General Conventions The following conventions are used in this manual: ◊ Digital Display Telephones have 3 soft buttons: Left, Center, and Right. ◊ When a soft button is to be pressed, the display menu item corresponding to the soft button will be placed in square brackets as follows: [next] ◊...
Page 72 Features and Operation...
Page 73: Quick Reference Chart
Features and Operation Quick Reference Chart Feature Digital Display Analog (SLT) Digital Non-Display Account Code -Forced Access CO Line Access CO Line Dial Account Code Dial Account Code Dial Tel Number Dial Tel Number -Unforced Access CO Line Access CO Line Press f71 Press f71 Dial Tel Number...
Page 74 Features and Operation Quick Reference Chart Feature Digital Display Digital Non-Display Analog (SLT) Call Back Call a station Call a station Call a busy station -Activate Press f91 Dial #91 Press [cbck] When station is available, When station is available, A confirmation tone pick up the handset pick up the handset...
Page 75 Features and Operation Quick Reference Chart Feature Digital Display Digital Non-Display Analog (SLT) CO Line Access Dial 9 1. Press f#3 - Line Group Access 1. Press f#3 Dial *4 + Group 2. Press the programmable 2. Press the programmable Number (1 thru 4) button and press [chg] Dial *3 + Specific...
Page 76: Features
Features and Operation Quick Reference Chart Feature Digital Display Digital Non-Display Analog (SLT) Press f#3 Press f#3 Flex Button -Review Press a flex button to view Press the flex button to its current programming change -Programming Do one of the following: Press f#3 Press 0 + CO Line for Press the flex button to...
Page 77 Features and Operation Quick Reference Chart Feature Digital Display Digital Non-Display Analog (SLT) Press f#2 to toggle Press f#2 to toggle Night Service One Button Record While on CO Line or While on a CO Line or Station call, press Station call, press Press f72 to stop Press f72 to stop...
Page 78 3-10 Features and Operation Quick Reference Chart Feature Digital Display Digital Non-Display Analog (SLT) Station Speed Dial Press f#1 Press f#1 Dial #1 -Save Dial Speed Dial Bin (00-19) Dial Speed Dial Bin (00-19) Dial Speed Dial Bin Press [chg] Dial Tel Number Dial Tel Number Press h...
Page 79: Account Code
Features and Operation 3-11 Account Code Account Code Forced and Verified Description When account codes are forced enabled, users must dial a valid account code in order to make an outgoing call. Setup 1. Access Database Programming (f#* + Password). 2.
Page 80: Alarm - Station
3-12 Features and Operation Account Code - Unforced Setup 1. Access Database Programming (f#* + Password). 2. Go to 4.RESOURCE and press [show]. 3. Go to AC_CODE TABLE and press [show]. 4. Set the length of the code (4 to 8 digits) using [chg]. 5.
Page 81: Alarm - System
Features and Operation 3-13 Alarm - System NON-DISPLAY TELEPHONES 1. Press f92. 2. Dial the time you wish the alarm to sound. The time must be entered as four (4) digits, and in 24 hour format: 0900 = 9:00AM, 1700 = 5:00PM. The time is automatically saved after a valid 4 digits are entered.
Page 82: Alternate Attendant Position
3-14 Features and Operation Alternate Attendant Position Conditions ◊ Desk phones that are currently listening to Background Music will not be aware when the system alarm sounds. ◊ Background Music must be enabled - See Background Music. ◊ A music source is required to hear the System Alarm. Alternate Attendant Position Description A second station may be programmed as an alternate attendant.
Page 83: Attendant Administration
Features and Operation 3-15 Attendant Administration 2. Press [yes]. You will be able to listen to the message that the caller is leaving. 3. If you wish to answer the call, and stop the Voice Mail recording, press [answer], or press [exit] to stop listening. If you exit, the caller will continue to leave a voice mail.
Page 84: Attendant Position
3-16 Features and Operation Attendant Position Setup 1. Access Database Programming (f#* + Password). 2. Go to 4.RESOURCE and press [show]. 3. Go to NITE START. 4. Press [chg] and enter the Night Start time in 24-hour format (0900 = 9:00AM, 1700 = 5:00PM). 5.
Page 85: Auto Line Select
Features and Operation 3-17 Auto Line Select Operation DISPLAY TELEPHONES 1. Press f55. 2. Dial your station number. 3. Dial your password. 4. Press [save]. 5. The station is now in the new class of service for 1 minute. NON-DISPLAY TELEPHONES 1.
Page 86: Background Music
3-18 Features and Operation Background Music NON-DISPLAY TELEPHONES 1. Press f95. 2. Press the following to select your preference: Intercom Any available outgoing line 2(1 thru 9) Line 1 thru 9 Line 10 Line 11 Line 12 Cancellation ALL TELEPHONES ◊...
Page 87: Call Back
Features and Operation 3-19 Call Back Call Back Description When calling a station that is busy, in do not disturb mode, or not answering, you can use Call Back to notify you with a special ring that the station you were calling has become available. Operation DISPLAY TELEPHONES 1.
Page 88: Call Brokering
3-20 Features and Operation Call Brokering Call Brokering Description Call Brokering is a feature that allows Analog Telephone (SLT) users to connect to a second party while maintaining a connection with the first party. When speaking to the second party, the first party is placed on hold.
Page 89: No Answer
Features and Operation 3-21 Call Forward - No Answer f20 + Ext. Number Idle f21 + Ext. Number Busy f22 + Ext. Number Direct f23 + Your Station Follow Me f24 + Ext. Number No Answer + Time f25 + Ext. Number Busy/No Answer + Time Disable Call Fwd...
Page 90 3-22 Features and Operation Call Forward - Busy Busy Call Forward Description Busy Call Forward forwards all calls immediately to a specified extension whenever your station is in use (on an outside line call or an intercom call). Operation DISPLAY TELEPHONES 1.
Page 91: All Call
Features and Operation 3-23 Call Forward - Follow Me Operation DISPLAY TELEPHONES 1. Press f2. 2. Press [next] to scroll to the next set of options. 3. Press [idle]. 4. Dial the extension number where you would like calls forwarded. 5.
Page 92: Call Park
3-24 Features and Operation Call Park Conditions ◊ When Call Forward is active, the station that is forwarded will hear a fast stuttering dial tone when accessing intercom dial tone. ◊ Call Forward cannot be invoked when the station is in Do Not Disturb (DND) mode.
Page 93: Call Pickup
Features and Operation 3-25 Call Pickup Conditions ◊ Calls can be parked on any valid station number, even if a telephone is not assigned to that number. ◊ Parked calls are on system hold and can be retrieved from any telephone in the system.
Page 94: Call Waiting
3-26 Features and Operation Call Waiting ANALOG TELEPHONES (SLT) ◊ When a station rings within the same group as your current station, press #54. You will be connected to the caller that was ringing. Call Waiting Description This feature prevents other stations from being able to use the Voice Over Busy feature when calling your station.
Page 95: Caller Identification Review
Features and Operation 3-27 Class of Service Caller Identification Review Description The past 200 callers are stored in the system-wide Caller ID table. Any display telephone may view this data. Operation DISPLAY TELEPHONES 1. Press f#9. 2. Use the > and < buttons to scroll through the table. 3.
Page 96 3-28 Features and Operation Class of Service ◊ Day Class of Service is valid whenever the system is in Day Mode. ◊ Night Class of Service is valid whenever the system is in Night Mode. ◊ For Dialing Restrictions, the COS is set up in Database Programming, in the 5.RESTRICTIONS table (see below).
Page 97: Co Line Access
Features and Operation 3-29 CO Line Assignment 2. Access DGT INTERVAL Table 002. Set the FROM field to 0 and the TO field to 0. Set the DAY and NITE COS 1 to Y . This will allow all stations with a Class of Service of 1 to dial 0 . 3.
Page 98: Co Line Group Assignment
3-30 Features and Operation CO Line Group Assignment Setup 1. Access Database Programming (f#* + Password). 2. Go to 1.STATION and press [show]. 3. Dial the station you wish to modify and press [show]. 4. Go to CO LINE ASSIGN and press [show]. 5.
Page 99: Co Line Status Indication
Features and Operation 3-31 CO Line Type Assignment Conditions ◊ When all CO Lines in a group are busy, pressing a CO Line Pool button will automatically queue the first available CO Line (see Trunk Queuing for details). ◊ If a station has a CO Line Pool button and a CO Line button that is part of that pool, only the CO Line button will indicate an incoming call for that line.
Page 100: Conference
3-32 Features and Operation Conference Conditions When set up as type PBX, the following parameters may also need to be changed. See your PBX documentation for details. 1. Access Database Programming (f#* + Password). 2. Go to 3.CALL HANDLING and press [show]. 3.
Page 101: Unsupervised
Features and Operation 3-33 Conference - Unsupervised NON-DISPLAY TELEPHONES Releasing a member 1. Press f74. 2. Dial the station or press the CO Line button that you wish to release. Talk privately to a member 1. Press f57. 2. Dial the station or press the CO Line button that you wish to talk privately to.
Page 102: Direct Inward System Access (Disa)
3-34 Features and Operation Direct Inward System Access (DISA) Operation ALL TELEPHONES 1. While on a CO Line call, press h. 2. Make the next CO Line call: a. Press an available CO Line and dial the next party’s number. b.
Page 103 Features and Operation 3-35 Direct Inward System Access (DISA) Note: setting SERVICE to NEVER will disable DISA even if the CO Line is designated as a DISA Line (from step 11). 13. You may assign DISA Day and Night Classes of Service by going to DISA DAY COS or DISA NITE COS and using the [chg] button.
Page 104: Directory Dial
3-36 Features and Operation Directory Dial Extending CO Line Talk Time To extend the talk time above the programmed talk time: ◊ During your conversation, press 0*. Conditions ◊ Two DISA CO Lines may be used simultaneously. Subsequent DISA calls will be answered by the system and give the caller an intercom busy tone.
Page 105: Distinctive Ring - Co Line
Features and Operation 3-37 Distinctive Ring - CO Line 3. Press [show] to locate the closest match. 4. You may press > and < to scroll to the next or previous alphabetical match. 5. Press any soft button to dial the station or speed dial bin of the displayed name.
Page 106: Do Not Disturb
3-38 Features and Operation Do Not Disturb Do Not Disturb Description Do Not Disturb (DND) keeps all incoming calls (station calls and outside calls) from ringing your telephone. Stations with a higher class of service will be able to override DND. See Class Of Service for further details.
Page 107: Dss Console
Features and Operation 3-39 DSS Console Setup Set Warning Time 1. Access Database Programming (f#* + Password). 2. Go to 3.CALL HANDLING and press [show]. 3. Go to WARNING TIME. 4. Press [chg] until the desired warning time is reached. Time is shown in minutes.
Page 108: External Call Forward
3-40 Features and Operation External Call Forward External Call Forward (ECF) Description External Call Forward is used to provide an automatic unsupervised conference between two CO Lines. When a call is received on a line that is programmed as an Incoming ECF line, a second line programmed as an Outgoing ECF line is accessed, and Speed Dial Bin 99 is dialed.
Page 109: Flex Button Review And Programming
Features and Operation 3-41 Flex Button Review and Programming Setup Flash can be programmed to last between 0.1 seconds and 1.5 seconds. A typical setting for Flash Time (and the default flash time) is 0.7 seconds. Setting Flash Time too high may disconnect the current call and reestablish dial tone.
Page 110 3-42 Features and Operation Flex Button Review and Programming 4. Do one of the following: CO Line a. Press [co ln]. b. Dial the CO Line number. System 24: 1 = Line 1 2 = Line 2 9 = Line 9 0 = Line 10 * = Line 11 # = Line 12...
Page 111 Features and Operation 3-43 Flex Button Programming Delete Flex Button Program a. Press any flex button. b. Press [chg]. c. Press any soft button ([co ln], [sta], or [feat]). d. Press [save]. Do not enter a CO Line, Station, or Feature Code.
Page 112: Forced Tone Ring
3-44 Features and Operation Forced Tone Ring Feature a. Dial 2 for Feature Programming b. Press f + feature code. c. Press h. Delete Flex Button Program a. Dial 0. b. Press h. Conditions ◊ Each feature can only be programmed for one button. When assigning a feature, CO Line or Station to a button, its duplicate will be erased.
Page 113: Hold
Features and Operation 3-45 Hold Operation ◊ To answer an incoming call using the headset, press s. ◊ To toggle between Speakerphone mode and Headset mode, press s during an intercom or CO Line call. ◊ Picking up the handset will turn off the speakerphone or headset. ◊...
Page 114: Exclusive Hold
3-46 Features and Operation Hold - Exclusive Exclusive Hold Description When a call is put on Exclusive Hold, it can only be retrieved by the station that placed the call on Exclusive Hold unless the Exclusive Hold Time expires. After the Exclusive Hold Time expires, the call will be placed on system hold.
Page 115: Automatic Hold
Features and Operation 3-47 Hot Line Automatic Hold Description This feature allows you automatically place calls on hold when you press a programmed CO Line button or programmed Station button while you are currently on a CO Line or intercom with another station. When disabled (default), pressing a different programmed CO Line button will disconnect the caller.
Page 116 3-48 Features and Operation Hour Mode Selection Specific CO Line 1. Access intercom dial tone. 2. Dial ##4. 3. Dial the time to delay before accessing the hot line - 0 to 9 seconds. 4. Dial the destination code as follows: 5.
Page 117: Hour Mode Selection
Features and Operation 3-49 Hunt Groups Hour Mode Selection Description The system can display time in 12-hour (AM/PM) format or 24-Hour format. This is a system-wide feature. All display stations are affected. Setup 1. Access Database Programming (f#* + Password). 2.
Page 118: Intercom Calling
3-50 Features and Operation Intercom Calling 9. Go to RING ASSIGNMENT and press [show]. 10. Go to the CO Line that you want to be automatically directed to the Hunt Group. For each CO Line that you want to ring to the Hunt Group, press [chg] to toggle the ring assignment to DAY, NITE, or BOTH, depending on the mode you wish the Hunt Group to operate.
Page 119: Last Number Redial
Features and Operation 3-51 Letter Scheme Last Number Redial Description Last Number Redial allows you to dial the most recent number dialed. Operation ALL DIGITAL TELEPHONES ◊ Press f8. note: all digits from the point of pressing the CO Line button are re-dialed. If you dialed additional digits (i.e.
Page 120: Loud Bell Control
3-52 Features and Operation Loud Bell Control Loud Bell Control Description The system provides one dry contact closure for interface to an external Loud Bell device which is associated with incoming CO Line ringing. If Loud Bell is assigned to a specific CO Line, the incoming call signaling on this CO Line will initiate Loud Bell Control operation.
Page 121: Cancellation
Features and Operation 3-53 Muted Ringing NON -DISPLAY DIGITAL TELEPHONES ◊ Press f96. You will be connected to the station that left a message. ANALOG TELEPHONES (SLT) ◊ Dial #96. You will be connected to the station that left a message. Cancellation Operation NON-DISPLAY DIGITAL TELEPHONES...
Page 122: Night Service
3-54 Features and Operation Night Service Night Service Description Night Service is used to change CO Line Ring and Receive assignments. By placing the system in Night Service, Toll Restrictions, Classes of Service, DISA, and External Forward are affected. Night Service can be automatically set to turn on and off at specific times, or manually.
Page 123: Paging
Features and Operation 3-55 Paging State, or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature. 1. Press f72. After 3 seconds, recording will begin. 2. To stop recording during your conversation, press f72. 3.
Page 124: Pause
3-56 Features and Operation Pause turning off the page, and setting up a 2-station conversation. ◊ During a page (prior to the station making the page disconnects), press f59. The page will be ended and the 2-way conversation set up. Pause Description A pause is used to insert an intentional delay when making CO Line...
Page 125: Privacy Release
Features and Operation 3-57 Private Release 8. Enter VMID digits (up to 6 digits) - These are the digits that are sent via In-Band signaling from the KSU to the voice mail. 9. Repeat steps 7 and 8 for all CO lines that will be preset forwarded. Press c to exit programming.
Page 126: Private Line
3-58 Features and Operation Private Line Private Line Description Each CO Line can be set as a private line to specific stations. This is useful when a CO Line needs to be dedicated to a specific station, like a fax line. Setup 1.
Page 127: Ring Assignment
Features and Operation 3-59 Ringing Line Priority Ring Assignment Description Each station can be assigned ring access to any or all of the system’s CO Lines. When Ring Assignment is enabled, the station will ring whenever a call is received on the CO Line. When disabled, the station will not ring.
Page 128: Save Dialed Number
3-60 Features and Operation Save Dialed Number Save Dialed Number Description This feature is used to save a number dialed. Only one saved number is allowed. Operation ALL TELEPHONES 1. After calling the number you wish to reach, press f51 before hanging up.
Page 129: Station Feature Status Check
Features and Operation 3-61 Station Groups ANALOG TELEPHONES (SLT) 1. From Intercom Dial Tone, dial the station you wish to speak to. You will hear a busy tone if the station is busy. 2. While listening to busy tone, dial 2. 3.
Page 130: Station Lock/Unlock
3-62 Features and Operation Station Lock / Unlock Station Lock/Unlock Description This feature can be used to prevent unauthorized outside calling from your station. Operation DISPLAY TELEPHONES 1. Press f97. 2. Dial your current 4-digit password. 3. Do one of the following: a.
Page 131: Station Message Detail Recording (Smdr)
Features and Operation 3-63 Station Speed Dial Station Message Detail Recording (SMDR) Description SMDR is used to track all incoming and outgoing CO Line traffic. SMDR is sent from the SMDR RS323 serial port. An external serial printer or call accounting device may be connected for permanent record keeping or call cost accounting.
Page 132: Retrieving Speed Dial Number
3-64 Features and Operation Station Status NON-DISPLAY TELEPHONES 1. Press f#1. 2. Dial the bin number where you wish to store the telephone number (00 thru 19) 3. Dial the telephone number to be saved. 4. Press h to save. ANALOG TELEPHONES 1.
Page 133: System Speed Dial
Features and Operation 3-65 System Time System Speed Dial Description System Speed Dial allows the system administrator to save frequently accessed numbers. System Speed Dial overrides all Toll Restrictions, except for Class of Service 7. In other words, if a station is restricted from any outbound dialing on any CO Line, and the user dials a programmed System Speed Dial bin, the number will be dialed, regardless of COS or Toll Restriction settings.
Page 134: Text Messaging
3-66 Features and Operation Text Messaging format (08 = 8 AM, 17 = 5 PM). Press [save]. 9. Go to MINUTE, press [chg] and dial the current minute. Press [save]. Text Messaging Description You may send a preprogrammed or customized message to any Display Telephone.
Page 135: Receiving A Text Message
Features and Operation 3-67 Text Messaging Number of Presses: Special Character - Letter Type * Pressing this BEFORE a dial pad button will make the next entry a number. Pressing this AFTER a dial pad button will make the current character lower case.
Page 136: Toll Restriction
3-68 Features and Operation Toll Restriction Toll Restriction Description The System 24/48 can be set to monitor digits dialed on CO Lines. If a digit or range of digits dialed on a CO Line does not correlate with the Allow Digit Interval table, the CO Line is released immediately. On any non-allowed call, the station user will receive error tone and the CO Line button LED will turn off.
Page 137: Pulse-To-Tone Switch Over
Features and Operation 3-69 Transfer Setup 1. Access Database Programming (f#* + Password). 2. Go to 3.CALL HANDLING and press [show]. 3. Go to DIALING RATIO and press [show]. 4. Go to TONE TIME, and press [chg] until the desired length of DTMF tone is displayed (in milliseconds).
Page 138: Transfer Recall
3-70 Features and Operation Transfer Recall Note: If you need to speak to the CO Line party, press the CO Line button instead of t . ANALOG TELEPHONES (SLT) 1. While on a CO Line call, press the Hook Flash. 2.
Page 139: Trunk Queuing
Features and Operation 3-71 Trunk Queuing Trunk Queuing Description Trunk Queuing allows you to reserve a specific CO line for use when it becomes available. Operation DISPLAY TELEPHONES 1. Press the CO line you wish to reserve for next use. If the line is busy, the display will show: CO LINE 1 BUSY 2.
Page 140: User Names
3-72 Features and Operation User Name User Name Description An alphanumeric, seven-charater user name may be assigned to each station in the system. This name will be displayed on Display Telephones in place of the standard STATION message. When any station calls a Display Telephone station, the name of the calling station will be displayed, if programmed.
Page 141: User Saved Number Redial
Features and Operation 3-73 User Saved Number Redial User Saved Number Redial Description USNR is used to store numbers while you are on an outside CO Line. USNR can only be used with Display Telephones. Operation ALL TELEPHONES 1. While on a CO Line call, press f5*. 2.
Page 142: Voice Mail Button
3-74 Features and Operation Voice Mail Button Voice Mail Button Description When Integrated Voice Mail is installed, the Voice Mail button is used to retrieve Voice Mail messages, and will flash the LED indicator on the button designated as the Voice Mail button. Setup 1.
Page 143: Volume Control
Features and Operation 3-75 Warning Tone Volume Control Description Using the > and < buttons, you can control the volume of the currently active mode. The volume will remain at the most recent level until changed. Operation Use the > and < buttons while the phone is in the following states to change the volume settings: Ringer The phone needs to be in an idle state, with Background...
Page 144 Notes:...
Page 145 Appendix A - Worksheets PCS digital System 24 Installation Worksheets Examples...
Page 146 Appendix A - Worksheets Station Flexible Button Layout...
Page 147: Station Programming Worksheet
Appendix A - Worksheets Station Programming Worksheet New Values > Programming Parameters Default Range Day Class 0 - 7 Eve Class 0 - 7 Line 1 Y / N Line 2 Y / N Line 3 Y / N CO Line Assignment Line 4 Y / N Line 5...
Page 148 Appendix A - Worksheets...
Page 149: Co Line Programming Worksheet
Appendix A - Worksheets CO Line Programming Worksheet New Values > Programming Parameters Default Range Dialing TONE TONE / PULSE Call Abandon Y / N CO / PBX / CO Line Type OPEN Loud Bell Y / N CO Line Group 1 - 4 Private To NULL...
Page 150 Appendix A - Worksheets...
Page 151: Call Handling Programming Worksheet
Appendix A - Worksheets Call Handling Programming Worksheet Privacy Release Y / N Privacy Release Tone Y / N Exclusive Hold Time 4 min 0 - 8 Flash Time 0.7 sec 0.1 - 1.5 (0.1 inc) Remind Time 30 sec 0 / 10 / 30 / 60 / 90 Park Remind 30 sec...
Page 152 Appendix A - Worksheets Call Handling Programming Worksheet (cont.) Attempts 1 - 10 Auto Busy Redial IInterval between attempts 60 sec 16 / 30 / 60 / 90 / 120 Tone Detection Time 0 sec 0 - 9 Call Abandon Time Active Call 600 ms 50 - 2500 (10 int)
Page 153: Resource Programming Worksheet
Appendix A - Worksheets Resource Programming Worksheet Ring Scheme 0 - 1 Letter Type 0 - 5 Attendant 10 - 81 Alternate Attendant Empty 10 - 81 System Alarm Alarm 1 Empty Empty / TIME Alarm 2 Empty Empty / TIME Alarm 3 Empty Empty / TIME...
Page 154: Resource Programming Worksheet
A-10 Appendix A - Worksheets Resource Programming Worksheet (cont.) L e ng th 4 - 8 A cco unt C o d e Ta b le 0 0 1 E m p ty E m p ty / 4 / 8 D IG ITS 1 0 0 E m p ty E m p ty / 4 / 8 D IG ITS...
Page 155: Toll Restriction Programming Worksheet
Appendix A - Worksheets A-11 Toll Restriction Programming Worksheet Start 10 DIGITS 10 DIGITS COS 0 Y / N COS 1 Y / N COS 2 Y / N COS 3 Y / N Day Allowed COS 4 Y / N COS 5 Y / N COS 6...
Page 156: Single Line Station Number Conversion
A-12 Appendix A - Worksheets Single Line Station Number Conversion...
Page 157: System Application Programming Worksheet
Appendix A - Worksheets A-13 System Application Programming Worksheet Type HUNT / ALLRG / VM 1 - 4 Station # 5 - 8 Station # 9 - 12 Station # Member 13 - 16 Station # 17 - 20 Station # 21 - 24 Station # CO Line 1...
Page 159: Appendix B - Index
Appendix B - Index Account Code ........2-8,3-11 Operator Code ........2-16 Automated Attendant ......1-5 Park Remind ........2-12,3-24 BGM (Background Music) ....2-25,3-18 Pause Time ........2-13,3-55 PBX Auto Pause ......... 2-13 PBX Code .......... 2-13 Call (Hold) Abandon Time ....2-17,3-46 Pre-Programmed (Text) Messages ..
Page 160 Copyright (C) PCS digitalTM 2005 System 24, System 48 Installation Manual Rev 2.0.1...

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